Nicole Stem | Page 13

To whom it may concern: I must say that prior to this To whom it may concern: I must say that prior to this experience, I was not a fan of car dealerships and the thought of having to purchase/lease a To whom it may concern: I must say that prior to this experience, I was not a fan of car dealerships and the thought of having to purchase/lease a vehicle, brought great stress to the process moving forward. My experience with Braman BMW started with an upbeat gentleman named Howard who could not do more, trying to assist me with an issue that I was dealing with Manager, Mike Rotter, whom I had spoken with and had personal knowledge of the issue I was seeking to speak about. It delt with a client and needed to be addressed with Mr. Rotter, who was very professional and attentive to the issue at hand, ultimately resolving the matter for the benefit of all. Because, and only because Mr. Rotters professionalism and attentiveness, was that I made the risky move of telling Howard that I was looking to Lease a vehicle for my son. Howard immediately set me up with a "VIP Appointment" with Buzz Braman who he stated would be waiting for me at the door of the Dealership and would have a deal for me that woud match the one presented to my client just two months prior. I contacted my family and asked them to head up to the Dealership from our home in Boca, as I had a warm and fuzzy feeling that we would be taking a vehicle home that evening. When I arrived at the Dealership, sure enough, Buzz Braman was there, waiting for me with open arms and gave me a warm and friendly hug. Right away I felt like I was part of the family. It was the next move that really sealed the deal for me, which was when Mr. Braman introduced me to Nicole Stern. What a change of opinion I had regarding car sales persons. Nicole immediately greeted me and asked me what I was interested in. I gave her a quick summary of my goals and advised her of the deal that we were hoping to accomplish that evening. As my family was driving up, she immediately jumped in and provided me with many options on multiple BMW styles and models. Not once did I feel the pressure that she was "pushing" us into any particular scenario. She just kept on giving multiple choices, simply indicating that in order for her to satisfy my goal, we had to stay within certain parameters. She was attentive, pleasant, funny, and just an all around wonderful person. We went to the satellite lot, to look at the vehicle which we ultimately Leased. We actually had a ton of fun with Nicole, my wife, and my 2 kids (9 and 16) on the ride there. She then got down to the numbers and made it simple and quick for us. We ended closing the deal at 9:30 in the evening and not one time did Nicole ever make us feel rushed or led to believe she needed to get home. Even after we were done, ready to go, she spent an additional 20-30 minutes with our son to make 100% sure that he knew where all the functions were and that he was comfortable with the car. Nicole is one super sales person and the Braman family and the BMW division is very lucky to have such and outstanding person as part of your team. To conclude, we can't forget Steven Rock, in financing, who slammed the "rock" on the deal, by making our paper marathon signing event fun and quick. Even though it was late and the Internet was not being his friend, he nonetheless kept his cool and was very professional through the process. It is easy to complain when things don't go your way, however when things are done the "right" way, and you have a great experience, which now a days is difficult to find, those times should be acknowledged and that is the sole purpose of this letter. Thank you Mr. Braman, Mike Rotter, Howard, Nicole and Steven, for making this event a wonderful experience. We will definitely come back and recommend our friends to any Braman dealership. The Retamars More

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Great experience all around!! Nicole Stem was a pleasure to work with..She is very knowledgable and helpful and patient.. We would definately come back! to work with..She is very knowledgable and helpful and patient.. We would definately come back! More

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It was a great pleasure to make business with this dealer. Nicole Stem and Willie Orth were very friendly and helpful. I was able to obtain a great financing plan. Everyone at this dealer worked as a dealer. Nicole Stem and Willie Orth were very friendly and helpful. I was able to obtain a great financing plan. Everyone at this dealer worked as a team to help me to obtain my BMW. This is my dream car and they made my dream a reality. Thank you. Gloria More

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This was my second purchase with Braman Used Cars. I am thrilled with the quality and customer service. They are also very close to KBB in the pricing therefore I feel like it is a good deal without a lot thrilled with the quality and customer service. They are also very close to KBB in the pricing therefore I feel like it is a good deal without a lot of hassle. I will be going back to them in the future to meet my car needs and would recommend them to my family and friends. More

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We returned to Braman BMW to purchase our second car this year and were greeted by Nicole Stem. She was very attentive to our questions and concerns and helped us find exactly what we wanted in our new car. year and were greeted by Nicole Stem. She was very attentive to our questions and concerns and helped us find exactly what we wanted in our new car. They had to order our car and throughout the process Nicole kept us updated on the progress of our new car build. She helped to make the delivery seamless and even came to our home when we had questions on the operation of the car. We've never had service like this from a dealer before. More

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The rating given is because of the outstanding customer service I received. Ms. Stem was extremely helpful and her deep knowledege of the vehicle and her positive and friendly disposition made my purchasin service I received. Ms. Stem was extremely helpful and her deep knowledege of the vehicle and her positive and friendly disposition made my purchasing experience extraordinay rewarding. More

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Nicole was actually the best experience I have had at a dealership. She was energetic and fun she also understood that we were open to lots of information and she fed us with that information well. Inspire dealership. She was energetic and fun she also understood that we were open to lots of information and she fed us with that information well. Inspire of a customer almost running her over in the parking lot as she was backing in a car , she brushed it right off and focused on us she came off the lot and shook my hand right away she made me feel welcomed. I have not felt that at Lexus of delay beach or Infiniti of palm beach I did not consider a BMW my husband loves Beemers but after her persistence and tanasity she made me team BMW. Emmanuel and Pierna would like to say thank you to Nicole and thesales manager he was very inviting also and ooh and the lady serving the orderves she was amazing we didnt eat anything all day and she just kept making me feel at ease. Nicole also gets my thanks for calling me back to go over the features of the car and I will do that because I am so confused so I will be back and refer all my husbans cliental from the tax office to you guys thank you for making me team BMW. P.S tell Nicole yes I am super excited to drive my first luxury car :) More

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I found the perfect car for my needs - my fourth purchase from Braman. The primary reason I keep coming back is their people! They truly care that you have a great vehicle and a great experience. What's more from Braman. The primary reason I keep coming back is their people! They truly care that you have a great vehicle and a great experience. What's more, that experience, the facilities,and customer service are second to none. Nicole and Phil, as well as the rest of the team are awesome! I'm a Braman customer for life. More

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I would recommend this dealership because all team of Braman BMW are helping their customers to find great car,besides they gave a great deal. I'm 100% satisfied customer. Thank you, Kristina Tkachenko Braman BMW are helping their customers to find great car,besides they gave a great deal. I'm 100% satisfied customer. Thank you, Kristina Tkachenko (customer) More

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Braman offered a good value and my salesperson, Nicole Stem, was professional and friendly. We were able to facilitate the sale from out of state which was most helpful. Overall, the experience was quite Stem, was professional and friendly. We were able to facilitate the sale from out of state which was most helpful. Overall, the experience was quite positive. More

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