Nicole Frederick
Nicole Frederick at Morris Smith Ford of Leavenworth

Nicole Frederick

Internet Sales Consultant

Morris Smith Ford of Leavenworth

4501 South 4th Street
Leavenworth, KS 66048

4.7
464 Reviews
4.7

464 Reviews

Write a Review

Dealership Experience

9 yrs, 7 mos

Industry Experience

9 yrs, 7 mos

464 Reviews of Nicole Frederick

October 29, 2024

Dealership Rating
Employee Rating

This dealership and their service department is a joke. We brought our Explorer in that we had originally purchased here for multiple recalls and some other basic services in mid July. One of the recalls w More

by sbrown.mne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 11, 2024

Morris Smith Ford of Leavenworth responded

sbrown, we are sorry to hear that you had a poor experience with our dealership. We completely understand your frustration as it relates to the recall for the A-Pillar on your vehicle, but please keep in mind that we are not the engineers who design the vehicle nor the plant who builds them. We are simply the dealer who do our best to take care of customers such as yourself. As you stated in your post, you were told by the dealership that 90% of the time the trim piece will break when removing it for this recall, however you made the decision to move forward with the recall anyway. While it is obviously unfortunate that Ford Motor Company has a national back order on parts (please remember, we don`t build them) we are happy to hear that you were told up front about the potential issues you might have with moving forward with the recall on your Explorer. With that said, we can understand your frustration with Ford Motor Company for not being able to manufacturer the trim pieces as quickly as you would like. We are unsure what you are referring to when you mention that your vehicle was "lost". While we do have a large lot of almost 15 acres and hundreds of vehicles on the ground, vehicles don`t get "lost", especially not several times. We would think if a vehicle was "lost" as you described, both the customer and the dealership would want to call the police to report the vehicle as stolen. However, from your post, that does not appear to be the case. As mentioned, we are sorry to hear that you had issues with the vehicle that you purchased from a different dealership, Zeck, however as we arent the manufacturer, we cant control what recalls come out and when parts become available. However, Morris Smith Ford of Leavenworth will always do what we can to help the customer and make the experience as enjoyable as possible under the circumstances.

Oct 29, 2024

sbrown.mne responded

Service manager Brian calling me now being pissy about the review. Wants me to take it down. Won’t happen until situation resolved, and that’s a maybe.

September 13, 2023

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Employee Rating

Zeck Ford has a huge selection of vehicles. I was just driving by and noticed, so i stopped in to look and found something that I liked! I’m glad Zeck has so many options to check out in person More

by Chance Brandt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 03, 2023

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Employee Rating

Jayden Brower is the man! He helped us get our new ride! We love it! Thanks again Zeck Ford. More

by Welchans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 21, 2023

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Employee Rating

Nicole , Steve & Brandon were excellent in the process of buying our Fiord Bronco Sport Out Banks. We will be back again ! More

by Steve
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Steve Courter , Brandon in Finance

March 25, 2023

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Employee Rating

Quick process! Had the vehicles I was interested in ready to drive. 2 hours later- drove away with the vehicle. Cole was knowledgeable and made it a quick and easy More

by Mary S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cole Tillotson , Ryan O'Donnell

Mar 27, 2023

Morris Smith Ford of Leavenworth responded

Hi Mary S, Thank you so much for your 5 stars we really appreciate it! Thank you very much for your kind words about Cole and we are so happy to hear he could make your experience with us easy and stress-free. We hope to see you again soon. Have a great day!

February 20, 2023

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Employee Rating

Great prices, super service, and a straight forward and honest buying experience. We drove from Indy, and could not ha e been happier. We’ll be checking their inventory first before making future purchas More

by Jeffkitchen21
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Cole Tillotson

Feb 21, 2023

Morris Smith Ford of Leavenworth responded

Hi Jeffkitchen21, Thank you so much for your 5 stars we really appreciate it! We are so happy to hear you enjoyed your experience with us on your last visit. We hope to see you again soon. Have a great day!

February 11, 2023

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Employee Rating

Staff were great managing the shipment and delivery of my new Ford Lightning! I'd waited nearly two years and finally got the ability to order in October, with delivery now and I got to pick it up yesterday More

by tomhaslightning
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Cliff Henry

Feb 14, 2023

Morris Smith Ford of Leavenworth responded

Hi tomhaslightning, Thank you so much for your 5 stars we really appreciate it! We are so happy to hear you enjoyed your experience with us on your last visit. We hope to see you again soon. Have a great day!

January 05, 2023

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Employee Rating

I has an excellent buying experience. Dainan Swoop was my salesman, we was really good. They actually treated me with respect. No lies, pressure, no BS. Good folks, I would do it all over More

by Tom Kat
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sage Herrera, Dainan Swoope

Jan 06, 2023

Morris Smith Ford of Leavenworth responded

Hi Tom Kat, Thank you so much for your 5 stars we really appreciate it! Thank you very much for your kind words about Dainan and we are so happy to hear he could make your experience with us great! We hope to see you again soon. Have a great day!

December 22, 2022

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Employee Rating

The Zeck Ford sales associate, Dainan provided a first rate car buying experience. He answered my questions and responded to my concerns with honest integrity. I really had no intention to finalize a purc More

by Rick.S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cameron Decker , Dainan Swoope

Jan 04, 2023

Morris Smith Ford of Leavenworth responded

Hi Rick, Thank you so much for your 5 stars we really appreciate it! Thank you very much for your kind words about Dainan and we are so happy to hear he could make your experience with us great! We hope to see you again soon. Have a great day!

December 08, 2022

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Employee Rating

They do not charge over MSRP on their Vihicles and offer Blue Book value on Trades. The Sales team makes you feel like family. Great job. 5 stars 🌟. Thank you for our new 2022 F 250. Ford needs more Dea More

by THOMASFROST43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cliff Henry, Whitney Pakenham, Kenyatta Bradley , Sage Herrera, Ryan O'Donnell, Corbin, Schwalm.

Dec 09, 2022

Morris Smith Ford of Leavenworth responded

Hi THOMASFROST43, Thank you so much for your 5 stars we really appreciate it! Thank you very much for your kind words about our team and we are so happy to hear you love your new 2022 F-250. We hope to see you again soon. Have a great day!

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