Nicole Dunn

problem w extended warranty ..... $3000 put on loan my finance got suckered into ext warranty, Within days of car purchase we cancelled it....but then the nightmare begins . this was in the first week o my finance got suckered into ext warranty, Within days of car purchase we cancelled it....but then the nightmare begins . this was in the first week of Sept 2018. After about 100 phone calls to Allstate then dealer and bank we received the refund on 12/15/18. And we got to pay interest on the 3000 as well. the bank wont help ...they want the interest. Allstate kept blaming dealership finance dept. and the dealer was so slow to respond to this issue. the dealership was just trying to wear us out. . this is done by not taking your call, avoiding e mails and messages left on voicemail. They have you by the "##@##"s cause at 3000.00 is it worth it to get a lawyer or go to small claims....no its not. this dealership took advantage of a single mother, not born in the states,does not make a-lot of money, is not on government assistance, does not have command of english and they just tacked on this $3000 warranty. the other bad part was i had to kiss xxx with these people in order to get the money back. it was like a a 4 month version of the "check is in the mail". there is no reason why a refund should take this long. they took the money so fast but cant give it back with out you jumping through a ton of hoops. its scary these tactics still exist at rockland nissan. More

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Best experience I leased 2 Muranos already from Miguel Rodriguez. The best salesmen! He always understood my needs, never pushy! I will keep leasing from Rockland Nis I leased 2 Muranos already from Miguel Rodriguez. The best salesmen! He always understood my needs, never pushy! I will keep leasing from Rockland Nissan. More

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Very Nice Freddy was straight, to the point, nice and quick. It was a nice experience! I would absolutely recommend Rockland Nissan. Thank you for the experie Freddy was straight, to the point, nice and quick. It was a nice experience! I would absolutely recommend Rockland Nissan. Thank you for the experience. More

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Freddy F. Elkholy did a excellent job. Mr.Elkholy escorted me to three Nissan Frontiers on the lot with keys. He let me inspected all three trucks. He showed me all the options the trucks h Mr.Elkholy escorted me to three Nissan Frontiers on the lot with keys. He let me inspected all three trucks. He showed me all the options the trucks had.I ask if he would not mine pulling out the vehicle I was looking at at with possible purchasing. He gave me some time to get familiar with the model. He was patient and courteous on a very hot and humid Sunday. He ask if I was satisfied with 2018 Nissan Frontier 4x4 Crew Cab inspection. I said a few days from then I would give him a call with my decision for possible purchase. A few days later I came back with my family unprounced at the dealership I went to see the trucks. I went to the showroom Mr.Elkholy was there and asked me if I wanted to see all three Nissan Frontiers. He escorted me with all three keys and explained all options in the trucks with my family. He let us check out and sit in all three. wanted .A few days later I purchased the the one. He had the Nissan Frontier gassed up fully , prep ,and paper work ready to go. GREAT JOB. NO HASSLES. NO EXCUSES. More

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Amazing experience The staff at Rockland Nissan are amazing. They were very patient and knowledgeable. It made my overall experience easy. I will defintely go back to bu The staff at Rockland Nissan are amazing. They were very patient and knowledgeable. It made my overall experience easy. I will defintely go back to buy another car and highly recommend them More

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Comfortable, and pleasing On May29-30th we sealed the deal with this dealership with the wonderful and helpful assistance of JC Daniels. No hassles and pure honesty. I recommen On May29-30th we sealed the deal with this dealership with the wonderful and helpful assistance of JC Daniels. No hassles and pure honesty. I recommend him anytime! And Chris at Finance was patient and straightforward. Nicole at management checked on how our visit was going. Top notch. This is our 2nd time here. Thank you Carlos and Yvette T. More

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Great service So far we have purchased 4 cars from rockland Nissan. Amazing crew always helpful!!! They are always friendly and make you feel comfortable during the So far we have purchased 4 cars from rockland Nissan. Amazing crew always helpful!!! They are always friendly and make you feel comfortable during the purchasing proces. More

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Welcoming Experience We did the typical car shopping trip... visited all the different dealerships. When we settled in on Toyota we headed over to the dealership. On the w We did the typical car shopping trip... visited all the different dealerships. When we settled in on Toyota we headed over to the dealership. On the way, we made one last stop, Rockland Nissan. We were greeted by the salesman, Bernie Drexler, who was extremely nice. Great welcoming smile, friendly demeanor. Said hi to my wife and my kids. Treated us as if we were family coming over for Sunday dinner. I told him that we has settled on a Toyata 4Runner, but thought we would give Nissan a look since we had to pass it on the way. Needless to say we didn't even make it to Toyata. Bernie showed us the Pathfinder, let us test drive, walked us through all of the features... we never felt rushed or pressured. We then sat with finance and got a full on explanation of every detail. There was no fine print fear on our end as everything was clear. Bernie then introduced us to the service area.. I truly feel like we were being welcomed into a family or an exclusive club. Seriously, I wish I could afford to purchase a new car every month. The only thing missing was the masseuse! More

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Never a bad deal Hi, My family & I have leased several cars from Rockland Nissan over the past few years. I've worked with many sales associates over those years. T Hi, My family & I have leased several cars from Rockland Nissan over the past few years. I've worked with many sales associates over those years. They want to make the sale, but, do not pressure you. I've leased other vehicles prior to Nissan. This dealership & its employees makes me continue to come back & bring in new or repeat business. More

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It's all in the service! Dealerships can sell me a car any day, but the key is to get me to come back for service. This dealership does an excellent with treating me special Dealerships can sell me a car any day, but the key is to get me to come back for service. This dealership does an excellent with treating me special every time I go in there, whether it be to check out a new car, oil changes, parts purchases, or recalls. Special kudos to Salesman Bernie Drexler, definitely not a "used car salesman;" Finance Mgr. Glenn Reggio; and Customer Service Mgr. Nicole Dunn. Because of them...I'll be back! Thank you. More

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