Nicole Brown

I’m writing this review to summarize the extremely negative experience I had with Sun Toyota. I first contacted the dealership on Tuesday 07/30/24 and spoke with Nicole. I advised her I was interested negative experience I had with Sun Toyota. I first contacted the dealership on Tuesday 07/30/24 and spoke with Nicole. I advised her I was interested in the 2024 Toyota 4 Runner TRD Premium. Nicole advised me that they are unable to discuss prices over the phone, which I could kind of understand. I did unlock the special VIP price on the website showing the vehicle priced at 47,250. Nicole told me that in the fine print it states you can only qualify for this price if you have met 3 requirements. A. You are a previous Sun Toyota customer B. You have a trade in with at least a 15,000 value. C. You use Toyota’s in house financing.I was a little disappointed about that but didn’t think about it too much right at that time. I live 2 hours away from Sun Toyota and Nicole wanted me to come down right then to look at the vehicle. My time is valuable, and I explained to her that due to my husband and I both working shift work there was no way I could make it that same day. Nicole then began pushing me to come in on Wednesday 7/31 the next day. I explained to her that my husband possibly could take ½ that Tuesday night off so we could come down Wednesday. It was at this time that Nicole made the statement “if I know you are coming, I could hold the keys for you”. I really didn’t like the idea of driving two hours and not being able to get the vehicle so I texted her later that night to let her know we would be there the next day and to please hold the keys as she had offered to.Later that night I thought it would be a good idea to review some of the website’s disclaimers before we went down. I decided to look at the disclaimer regarding the VIP price that Nicole said I would not qualify for. Nowhere on that disclaimer does it say anything about being a previous customer or having a trade in valued at 15,000. However, the disclaimer did note that you would be required to use in-house financing for this deal. At this time, it was too late to contact Nicole and question her about this, so I decided to wait until the next day. So, the next day we headed down to Sun Toyota and about 1 hour into the trip I got a call from Nicole. I questioned her about the disclaimer and brought it to her attention that it does not list the requirements she gave me. Nicole looked at the site herself and could not explain to me why it did not list all the required qualifications she had given me. She stated she would need to contact her GM and she would get back to me because she did not want me to think she was a liar. I never heard back from Nicole after this.We arrived at Sun Toyota 1 hour later to be informed the vehicle was just sold, Nicole would not even come out to speak with us. I explained to salesperson Kirsten, and a guy with red hair that Nicole had told me she would hold the keys for me. The two of them disappeared for about 15 minutes to speak with Nicole. When they came back the guy with the red hair said that it is against their policy to tell people they will hold the keys on any vehicle, and Nicole told him she did not tell me that.At this point, the guy with the red hair then started to sell me on another vehicle. We left and drove an additional two hours to Toyota of Orlando where I bought an identical vehicle and did not experience any of the untruths or manipulations that I had at Sun Toyota.I would have understood if Nicole had told me they could not hold the keys up front. The fact that she herself offered to hold the keys and then tried to make me out to be the liar was the most disgusting part of this to me. I have had no less than 5 different salespeople try to call me after the fact to get me back in the doors of Sun Toyota. There was one guy Tyler Bernard that continued to text me and email me even after I instructed him not to. I contacted the manager on duty finally on 8/1 to stop Tyler from contacting me. I do believe Tyler was intentionally trying to antagonize me. More

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It is an amazing experience at the dealer getting the car. Thank you for the service car. Thank you for the service More

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Michael DeVito and Nicole Brown were both very easy to work with! Mike taught me everything I needed to know about my new car and helped the entire buying process move at a swift, but comfortable pace. Ni work with! Mike taught me everything I needed to know about my new car and helped the entire buying process move at a swift, but comfortable pace. Nicole was extremely responsive and knowledgeable. She was the deciding factor in choosing this dealership! These two deserve a promotion, a raise, or at least a hug from someone. Well done team! More

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Julian Bowers was a pleasure to work with. He tried very hard to get our deal done. His manager Nicholas Nardellio was very influential in closing the deal. He tried very hard to get our deal done. His manager Nicholas Nardellio was very influential in closing the deal. More

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excellent car buying experience. nicole salesperson was awesome. would buy again. ..............corolla purchase amazing day nicole salesperson was awesome. would buy again. ..............corolla purchase amazing day More

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Horrible dealership period. I traveled 50+ miles to go to this dealership to make a deal. Nicole Brown made it sound like she could get my deal done with no problem at all. Co I traveled 50+ miles to go to this dealership to make a deal. Nicole Brown made it sound like she could get my deal done with no problem at all. Come to find out when i arrive at the dealership Nicole Brown is MIA I get dished off to another salesman and we are off by about 8k on the deal. A little advice Sun Toyota, be transparent up front. Don't have someone drive 50+ miles (over 100 roundtrip) only to go home disappointed. Maybe retrain Nicole on how to be a salesperson. More

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The best ever! Thank you William Rivas, Nicole Brown, Nick Nardello. Had a great experience! Thank you William Rivas, Nicole Brown, Nick Nardello. Had a great experience! More

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In a world 🌍 where trust and high standards are rare, I found Barry Lyman and Nicole who Embody these characteristics. They are well versed in listening and delivering customer desires at a level of excel found Barry Lyman and Nicole who Embody these characteristics. They are well versed in listening and delivering customer desires at a level of excellence. They assisted me in finding my dream suv and were not only attentive but also authentic! They asked clarifying questions and delivered what they promised in the contract. Very satisfied customer! More

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Tommy, Nicole, David, and Nile were absolute and total professionals. Knowledgeable, friendly, understanding, etc.. Service Dept is great too. We have bought three vehicles there and will not go to anothe professionals. Knowledgeable, friendly, understanding, etc.. Service Dept is great too. We have bought three vehicles there and will not go to another dealership in the future. More

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Nicole and Omar from SunToyota were extremely helpful in finding our family a new 23 RAV4. finding our family a new 23 RAV4. More

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