Nicole Bandera

I was disappointed in the service before this oil change. The last time I was missing my air caps and something was spilled on my bumper which stained it. This time was a much better experience. The last time I was missing my air caps and something was spilled on my bumper which stained it. This time was a much better experience. More

by badgersimon Verified Customer Verified Customer

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First thing is I wonder what the purpose of scheduling an appointment when they’re just going to look at your vehicle when they’re ready. I dropped my car off Saturday 3/29 with a scheduled appointment of 11 appointment when they’re just going to look at your vehicle when they’re ready. I dropped my car off Saturday 3/29 with a scheduled appointment of 11:30am. When I arrived to drop my car off, I was told that they may not get to look at my car until Tuesday 4/1! Again, what was the purpose of scheduling an appointment for Saturday just to say its not getting looked at the same day. I understand that they may not repair it the same day due to parts or tech availability however if thats the case, DON’T SCHEDULE THET TYPE OF WORK. Then I requested a shuttle home since I only live 2 miles up the road and I was told that they don’t have shuttles on the weekends!!! This is really setting the employees up for a soon to be very irate customer. Also, I was told they did not provide loaner vehicles although I have had one recently. After paying $15 to Uber for a 5min ride up the road, I was home. Days passed and Tuesday 4/1 comes around. The joke was on me that day expecting a call with an update about my vehicle. I patiently waited until after 4pm to see if someone would actually call me. (I expected no call due to this same scenario happening less than a year ago at the same dealership). I then noticed that my vehicle hasnt moved from the spot it was parked on Saturday due to a GPS tracker I have installed. I called the dealer and was told my advisor was out. So was anyone going to at least give me an update?? I was told they were just about to call….. Honestly, I find that VERY hard to believe. Once the problem was diagnosed the process was smooth and only took 3 more days to get my car back which I totally understand due to ordering parts, etc. More

by JEFFHENRY79 Verified Customer Verified Customer

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Easy recall experience. Simple drop off and they performed the repair quickly and had the truck back to me next day. Nicole was great! Simple drop off and they performed the repair quickly and had the truck back to me next day. Nicole was great! More

by B.WHITEHORNE Verified Customer Verified Customer

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Just went in for an oil change but as usual the service advisor was very friendly. Great place! advisor was very friendly. Great place! More

by grueser_2 Verified Customer Verified Customer

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ACCOMMODÁTING, EFFICIENT,COMFOTABLE,CLEAN AND PROFESSIONAL SERVICE THAT WOULD KEEP A CUSTOMER COMING BACK CONTNUALLY PROFESSIONAL SERVICE THAT WOULD KEEP A CUSTOMER COMING BACK CONTNUALLY More

by keturahmcdaniel Verified Customer Verified Customer

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Service was terrible prices was overcharged. didnt want to work a deal with my warranty people.wont ever come back to uall or tell anyone to come didnt want to work a deal with my warranty people.wont ever come back to uall or tell anyone to come More

by chriswhite3 Verified Customer Verified Customer

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Got the job done quick Not bad price range for work Truck was maintenanced timely work Truck was maintenanced timely More

by matt.mosley20 Verified Customer Verified Customer

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Took my truck in for service. Very easy to set up appointment. Friendly and professional staff greated me as soon as I got out the truck. Communicated throughout the entire servic Very easy to set up appointment. Friendly and professional staff greated me as soon as I got out the truck. Communicated throughout the entire service. Truck was left clean after service. More

by biggin211 Verified Customer Verified Customer

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Everyone is pleasant to talk to. Dropped off jeep to service desk was fast and lounge area was comfortable Dropped off jeep to service desk was fast and lounge area was comfortable More

by SMILSEEK Verified Customer Verified Customer

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The location is ideal for me. However the service department was awful. I may have to travel to Greenbrier. However the service department was awful. I may have to travel to Greenbrier. More

by KSWEAT_TRKG Verified Customer Verified Customer

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