Nicolas Tapafua
Nicolas Tapafua at BMW of Anchorage
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Nicolas Tapafua

Service Manager

BMW of Anchorage

730 E 5th Ave
Anchorage, AK 99501

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5.0
56 Reviews
5.0

56 Reviews

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56 Reviews of Nicolas Tapafua

December 21, 2024

Dealership Rating
Employee Rating

Great, honest and hospitality. They are super friendly and always helpful. I haven’t had a bad experience. More

by Ashley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 17, 2024

Dealership Rating
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Every time that I bring my truck into BMW for service, I am beyond impressed. There are A LOT of dealerships in Anchorage who quite honestly, do not care one iota about their customers. They know that the More

by anchortown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2024

BMW of Anchorage responded

Thank you for sharing your experience with BMW of Anchorage! We're delighted to hear that our team consistently provides excellent service and makes you feel valued, even when servicing a RAM truck. We look forward to assisting you in the future, perhaps with a new BMW!

December 13, 2024

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That's really hard to do every time I walk in everyone's very friendly. And also, they take really good care of me. Make sure that everything is set.It's absolutely amazing More

by SMPendagast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

BMW of Anchorage responded

We're delighted to hear that you consistently have a positive experience with our team at BMW of Anchorage! Thank you for the kind words, and we look forward to continuing to provide amazing service.

December 12, 2024

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Employee Rating

Matt is a fantastic service writer. Thank you Matt for your assistance in servicing my vehicle. More

by akdk1984
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mark Valdez , Matt

Dec 13, 2024

BMW of Anchorage responded

We're so glad to hear Matt provided fantastic service and helped with your vehicle! It’s always a pleasure to know our team makes such a positive impact. We truly appreciate your feedback and look forward to assisting you again!

December 09, 2024

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Great service Great customer support Friendly service Communication was on point and quick in and out service. More

by cappyboii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Carberry

Dec 10, 2024

BMW of Anchorage responded

We appreciate you for sharing your experience with BMW of Anchorage! We're delighted to hear that our team provided great service and efficient communication. We appreciate your support and look forward to serving you again in the future!

December 02, 2024

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Employee Rating

Great service this time thank you. Great customer service took the time to talk to me . More

by lilflyingms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

BMW of Anchorage responded

Thank you for your feedback! We’re glad to hear you received great service and that our team took the time to assist you. We truly appreciate your recognition and look forward to helping you again in the future!

December 01, 2024

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Employee Rating

I was very happy with their service. They explained everything well, did a great job, and were very friendly bunch. More

by Dancealaska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

BMW of Anchorage responded

We're delighted to hear you had a positive experience with our team at BMW of Anchorage! Thank you for your kind words, and we're here whenever you need us.

November 29, 2024

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Employee Rating

The entire experience was excellent. Alex got me a loaner car which was wonderful. My car was done in just a few hours, which was really fast. Overall I'm very pleased with the entire ex More

by Smitty
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex

Dec 02, 2024

BMW of Anchorage responded

Smitty, thank you for your thoughtful review! We’re so glad to hear that Alex was able to assist with a loaner car and that your service was completed quickly. Your satisfaction is our top priority, and we look forward to helping you again soon!

November 19, 2024

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Employee Rating

Everyone is always so nice and helpful! I have never had a bad experience at this dealership. More

by Kiristilwell85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

BMW of Anchorage responded

Kiristil, thank you for your kind words! We're thrilled to hear that you’ve consistently had a great experience at BMW of Anchorage. It’s always a pleasure to assist you, and we look forward to seeing you again soon!

November 17, 2024

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Employee Rating

We as a family have purchased 3 BMWs and 3 other brand vehicles. I have purchased vehicles at other dealerships and gotten service at them in the past, there is no comparison! BMW service managers are s More

by Jomullen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Billman, Nathaniel Carter , Trent Mendenhall

Nov 18, 2024

BMW of Anchorage responded

Jomullen, we're delighted to hear that Trent and Nathan have made such a positive impact on your experience at BMW of Anchorage! It's fantastic to know our team has provided exceptional service for you and your family. Thank you for choosing us time after time!

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