Nicolas Tapafua

Scheduled an appointment for a lifetime oil change, I had to schedule the appointment a week and a half in advance Had to wait half a day to find the correct filters for the vehicle that was being worked on to schedule the appointment a week and a half in advance Had to wait half a day to find the correct filters for the vehicle that was being worked on. It could’ve been expedited if all the necessary parts were available prior to the appointment. More

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Thank you! !! Love the Saturday appointment. It just so convenient to get it done on that day !! Love the Saturday appointment. It just so convenient to get it done on that day More

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The staff was friendly, and I appreciated that they lent me a vehicle while mine was being repaired. me a vehicle while mine was being repaired. More

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Trent has been my service advisor since I can remember and he’s the best at advising me on options and even has incredible knowledge when it comes to my X2. Give him a raise or a bonus! and he’s the best at advising me on options and even has incredible knowledge when it comes to my X2. Give him a raise or a bonus! More

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Phyllis made things better. She is very tentative and takes good care of her customer. I recommended my friends to bmw dealership because of it. The service department is also v She is very tentative and takes good care of her customer. I recommended my friends to bmw dealership because of it. The service department is also very good. I like the fact I get appointment reminder and result of the service via phone. Appreciate the videos from the technician with explanation of the service. Thanks BMW Anchorage team! More

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Courteous, always considerate of my time restraint Professional I trust the crew with my car explicitly Professional I trust the crew with my car explicitly More

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Love that technician takes a video of what’s wrong, and offers clear course of action. Billing is fair but can be a little pricy—but we are talking about a Mini/BMW. offers clear course of action. Billing is fair but can be a little pricy—but we are talking about a Mini/BMW. More

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Quick follow up and great customer service. Advisor went above and beyond from what they had to. Repair was completed in time and as promised. Advisor went above and beyond from what they had to. Repair was completed in time and as promised. More

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"The service was outstanding! The staff were incredibly friendly and explained everything clearly, ensuring I understood the necessary repairs. I would definitely recommend them The staff were incredibly friendly and explained everything clearly, ensuring I understood the necessary repairs. I would definitely recommend them to anyone looking for reliable car service." More

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Quick and efficient service. Service advisors are amazing and everyone is always very helpful. I've bought multiple cars from this dealership and don't have any desire to buy fro Service advisors are amazing and everyone is always very helpful. I've bought multiple cars from this dealership and don't have any desire to buy from any other dealer in Anchorage. More

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