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Nicki Natiello
Nicki Natiello at Toyota of Scranton
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Nicki Natiello

Sales Team

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.8
12 Reviews

Dealership Experience

10 mos

Industry Experience

5 yrs, 9 mos

4.8

12 Reviews

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12 Reviews of Nicki Natiello

December 19, 2024

Dealership Rating
Employee Rating

They were interested in what’s best for me. We could have paid more for a more luxurious car- but they worked with us. I love my car. More

by ZORBA9560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones

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Dec 20, 2024

Toyota of Scranton responded

ZORBA9560, Thank you for sharing your experience! We're thrilled to hear that our team prioritized what was best for you and worked with you to find the perfect car. It's wonderful to know you love your car—enjoy every mile! If you ever need anything, don't hesitate to reach out. We're always here for you. Warm regards, the Toyota of Scranton Team

December 06, 2024

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Employee Rating

I had a great experience at the Scranton dealership. Everyone there treated me real well. I'd would recommend them! More

by AHCHEX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Hedden

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Dec 08, 2024

Toyota of Scranton responded

AHCHEX, Here’s a suggested response to the review: Thank you for your kind words and 5-star review! We’re thrilled to hear you had a great experience at Toyota of Scranton. Our team strives to provide excellent service to every guest, and it’s wonderful to know you felt well taken care of. We truly appreciate your recommendation and look forward to assisting you again in the future. Safe travels! Warm regards, The Sales Team Toyota of Scranton

November 20, 2024

Dealership Rating
Employee Rating

Toyota of Scranton is always a great experience. All staff in all Departments I’ve dealt with over the past 15 years are top shelf. More

by PJCJM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie Jones, Kacie Kuchinskas, Justin Cheverez

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Nov 21, 2024

Toyota of Scranton responded

PJCJM, Thank you for your loyalty over the past 15 years! We're honored to have earned your trust and are thrilled to hear you've had great experiences with our team across all departments. Your kind words mean so much to us, and we look forward to continuing to serve you for many years to come! Warm regards, The Toyota of Scranton Team

November 12, 2024

Dealership Rating
Employee Rating

Salesperson came out promptly and was knowledgeable. Salesperson took time explaining the features of the car. Facility was clean and well staffed. More

by MARIA.RICHMOND31
Recommend Dealer
Yes
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Nov 12, 2024

Toyota of Scranton responded

MARIA.RICHOMND31, Thank you for your feedback! We're happy to hear that our salesperson was prompt, knowledgeable, and took the time to explain the car's features. We also appreciate your comments on our clean and well-staffed facility. We're always striving for a 5-star experience, so if there's anything we could improve to make your next visit even better, please let us know. We look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

November 02, 2024

Dealership Rating
Employee Rating

Nickell my sales person was great. She maintained contact with me from my initial visit and made making my easy. Toyota of Scranton excels in all their departments. I have been a l More

by PJCJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones, Alan Aimer, Kacie Kuchinskas, David Grieco, Justin Cheverez

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Nov 02, 2024

Toyota of Scranton responded

PJCJM, Thank you so much for your kind words and for being a loyal part of our Toyota of Scranton family since 2010! We're thrilled to hear that Nickell provided you with excellent service and kept in touch throughout your experience. It’s wonderful to know you find our environment friendly and stress-free and our service department top-notch. We truly value your continued trust in us and look forward to serving you for many more years to come. Thank you again for your support! Warm regards, The Toyota of Scranton Team

October 23, 2024

Dealership Rating
Employee Rating

Both Hannah and Justin provided excellent service! I’ve never had a better car buying experience and these two should be given a raise as far as I’m concerned! If they are examples of how customers More

by zurekala
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin, Justin Cheverez, Hannah Schork

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Oct 23, 2024

Toyota of Scranton responded

zurekala, Thank you so much for your kind words! We're thrilled to hear that Hannah and Justin provided you with such an outstanding car buying experience. We'll be sure to pass along your praise to them! At Toyota of Scranton, we strive to provide exceptional service, and it's great to know we hit the mark. We appreciate your feedback and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

Oct 23, 2024

Toyota of Scranton responded

Fantastic! We are delighted you enjoyed working with our team. Thanks again.

Oct 23, 2024

zurekala responded

Will definitely be back!

October 17, 2024

Dealership Rating
Employee Rating

Good, people were kind and easy to work with and they try hard to get u in the right car at the right price More

by ERIKBACON06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess, Marco Valenti, Richard LaRussa, Jake Warrington

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Oct 17, 2024

Toyota of Scranton responded

ERIKBACON06, Thank you for your kind words! We're so glad to hear that our team made the car-buying process smooth and enjoyable for you. We always strive to help our guests find the perfect vehicle at the best price. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new ride! Warm regards, The Sales Team Toyota of Scranton

September 17, 2024

Dealership Rating
Employee Rating

It was a very positive experience. we are very pleased with the service and attentiveness. More

by attymir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 17, 2024

Toyota of Scranton responded

attymir, Thank you for sharing your positive experience with us! We’re thrilled to hear that you were pleased with both the service and attentiveness you received. Our team at Toyota of Scranton strives to provide exceptional service, and it’s wonderful to know that we met your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm regards, Mary Jo Preno Toyota of Scranton

September 16, 2024

Dealership Rating
Employee Rating

Everything was above board and upfront. I arrived, drove the car, made the deal. Very good dealership! More

by TDV236
Recommend Dealer
Yes
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Sep 16, 2024

Toyota of Scranton responded

TDV236, Thank you for your feedback! We're thrilled to hear that your experience with Toyota of Scranton was smooth and straightforward. It’s great to know that our team made the process easy and transparent for you. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new car! Warm regards, Sales Team Toyota of Scranton

August 21, 2024

Dealership Rating
Employee Rating

Misrepresented the vehicle, refused to negotiate, added fees, and withheld information. I will never go back. More

by AMANDAMAY231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hailee Politz , John Kozak, Mary Jo Premo

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Aug 22, 2024

Toyota of Scranton responded

Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. We strive for transparency in all of our transactions and regret if there was any misunderstanding regarding the vehicle's condition. We take pride in being upfront about our "as is" vehicles, ensuring that all customers are fully informed before making a purchase. We provided a complimentary diagnosis as a gesture of goodwill and recommended further consultation with Audi specialists to address your concerns. We are sorry to hear you had a disappointing experience at our dealership. Regards, The Toyota of Scranton Team

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