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Nick Urso
Nick Urso at Torrington Toyota

Nick Urso

Service Advisor

Torrington Toyota

1472 E Main St
Torrington, CT 06790

4.9
46 Reviews
4.9

46 Reviews

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46 Reviews of Nick Urso

October 16, 2026

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Employee Rating

NIck and the entire service team are always friendly and provide honest and reliable service. We have all of our service done here. More

by Ed D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tarek Hamzy, Danny Urso

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Oct 16, 2026

Torrington Toyota responded

We’re glad our friendly, trustworthy approach and reliable service keep you coming back. Nick and everyone in our service department appreciate your continued trust in maintaining your Prius.

October 08, 2026

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Employee Rating

Friendly and knowledgeable employees. Comfortable waiting area. Informed of services performed and results of inspections to vehicles. Quoted wait time was correct. More

by kess.jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Dzurnak

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Oct 08, 2026

Torrington Toyota responded

Knowing our team kept you informed about the services performed and inspection results, and the quoted wait time was accurate, is rewarding. We’re glad our waiting area was comfortable and our staff was helpful throughout service on your Toyota RAV4 Hybrid.

October 05, 2026

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Employee Rating

From purchase to service the entire crew at Torrington Toyota are the best. Always reliable, friendly and professional. More

by Ed D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tarek Hamzy, Danny Urso

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Oct 05, 2026

Torrington Toyota responded

Knowing each visit, from purchase to service, felt reliable and professional is rewarding for our team. We’re glad to keep your Prius Prime running smoothly.

September 29, 2026

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Employee Rating

Found no problem and didn't charge either for the inspection of loaner car thank you More

by jacksprucinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Sullo, Michael Dzurnak, Nellie Pasquarella

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Sep 29, 2026

Torrington Toyota responded

Knowing our complimentary inspection of your loaner car met your expectations means a lot to our service team. We’re pleased that no issues were found and appreciate your kind words regarding the service on your Toyota RAV4 Prime.

September 25, 2026

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Employee Rating

They are clear and accurate in what is being done, they are prompt in getting service done so you can get on your way More

by rustyjowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Dzurnak

Print
Sep 30, 2026

Torrington Toyota responded

Thanks for sharing about your experience with Torrington Toyota. We appreciate your business and hope to see you again soon!

September 21, 2026

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Employee Rating

Friendly, knowledgeable, and efficient staff. Honest and reliable. Vehicle serviced as scheduled. Showroom and service waiting areas spotlessly clean and well lit! More

by kmichael.lim8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Valenta, Danny Urso, Michael Dzurnak

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Sep 22, 2026

Torrington Toyota responded

Hearing that our showroom and waiting areas were spotlessly clean and well lit means a lot to our service team. We’re glad our service team provided honest, efficient care for your Toyota 4Runner right on schedule.

September 11, 2026

Dealership Rating
Employee Rating

Best Toyota service that we have experienced. Happy to recommend all departments and professional staff. More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Sullo, Michael Dzurnak, Nellie Pasquarella

Print
Sep 11, 2026

Torrington Toyota responded

Knowing the service on your Scion xD exceeded your expectations is rewarding. Hearing you’d recommend every department and our professional staff means a lot to our team.

September 10, 2026

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Employee Rating

Completely wrong mileage written on sticker + receipt + wrong phone number as well! I told Nick the mileage but he went out to get it + it was way off! More

by ninatryon1961
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Print
Sep 11, 2026

Torrington Toyota responded

Thank you for your feedback. We're sorry to hear about your experience. We understand how frustrating it is to receive incorrect information on your service paperwork and reminder sticker. We strive to provide accurate and attentive service, and we regret that we fell short during your visit. We'd appreciate the opportunity to learn more and ensure your information is corrected.

September 04, 2026

Dealership Rating
Employee Rating

The dealership is great. We have been buying and servicing vehicles there for many decades. More

by lawofficesjje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Sullo, Michael Dzurnak, Nellie Pasquarella

Print
Sep 04, 2026

Torrington Toyota responded

After decades of choosing our dealership for purchases and service, knowing we’ve earned your trust means a great deal to our team. We’re honored to have cared for your Toyota Land Cruiser all these years.

August 31, 2026

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Employee Rating

My Tacoma has close to 200,000 miles on it, and Torrington Toyota has done an excellent job maintaining it, replacing some parts that succumbed to road salt, and all the routine maintenance. The te More

by Bill Cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Dzurnak

Print
Aug 31, 2026

Torrington Toyota responded

Hearing that your Tacoma continues to run smoothly after nearly 200,000 miles means a lot to our service department. We’re glad our team could tackle corrosion issues caused by road salt and perform routine maintenance to keep your Tacoma in top condition. Your praise of Nick and Michael’s professionalism is truly appreciated.

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