Michael Dzurnak

They are clear and accurate in what is being done, they are prompt in getting service done so you can get on your way are prompt in getting service done so you can get on your way More

by rustyjowens Verified Customer Verified Customer

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Friendly, knowledgeable, and efficient staff. Honest and reliable. Vehicle serviced as scheduled. Showroom and service waiting areas spotlessly clean and well lit! Honest and reliable. Vehicle serviced as scheduled. Showroom and service waiting areas spotlessly clean and well lit! More

by kmichael.lim8 Verified Customer Verified Customer

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Best Toyota service that we have experienced. Happy to recommend all departments and professional staff. Happy to recommend all departments and professional staff. More

by BC Verified Customer Verified Customer

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Torrington Toyota has always taken excellent care of my leasing needs and service. Tee and the service staff are knowledgeable, trustworthy, and friendly. It helps that Toyota manufactures an outstanding a leasing needs and service. Tee and the service staff are knowledgeable, trustworthy, and friendly. It helps that Toyota manufactures an outstanding and reliable vehicle. In my many years of leasing RAV4s I have never had a mechanical or reliability problem. More

by wzacchera Verified Customer Verified Customer

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The dealership is great. We have been buying and servicing vehicles there for many decades. We have been buying and servicing vehicles there for many decades. More

by lawofficesjje Verified Customer Verified Customer

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My Tacoma has close to 200,000 miles on it, and Torrington Toyota has done an excellent job maintaining it, replacing some parts that succumbed to road salt, and all the routine maintenance. The te Torrington Toyota has done an excellent job maintaining it, replacing some parts that succumbed to road salt, and all the routine maintenance. The technicians are very competent, and Nick and Mike in the service department are about as professional as anybody could get. More

by Bill Cox Verified Customer Verified Customer

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Always a pleasure to visit the dealership for service that I have been buying cars since 1992. They treat me very well. They don’t try to sell me anything I don’t need and the work is done right the fi that I have been buying cars since 1992. They treat me very well. They don’t try to sell me anything I don’t need and the work is done right the first time. And if you need help they are there to help! Thank You More

by DAVEGUG924 Verified Customer Verified Customer

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The service manager Larry was tremendous. Master tech Jeffrey was tremendous. They are still working on issues with my car, trying to resolve them. They get things done in a good time period Master tech Jeffrey was tremendous. They are still working on issues with my car, trying to resolve them. They get things done in a good time period. They tell you exactly what they’ve done I would recommend others to Larry and Jeffrey and Mike and the Service team More

by robnyg77 Verified Customer Verified Customer

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As always, good personal attention, and they did the standard service with no delay or complications. standard service with no delay or complications. More

by piperdon96 Verified Customer Verified Customer

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We have always purchased our cars from Torrington Toyota, but have been increasingly frustrated in recent years by the service department. The service reps are smooth talkers, seemingly friendly, but when as but have been increasingly frustrated in recent years by the service department. The service reps are smooth talkers, seemingly friendly, but when asked anything beyond the usual routine, they have no interest in going above and beyond to help customers. I would love to have all my work done there, but every experience has been negative in some way. I keep trying, but alas, we've only been taking it there for the free oil changes my car is "allowed" (one time not given when within 200 miles of the "allowed" date before a long road trip). They are often trying to upsell services, but have limited information on anything else, and are not interested in finding it out. On this recent visit, I had a separate (Bluetooth) issue I asked the rep about when I was dropping it off for an oil change. He told me he had no idea and that there was nothing Toyota could do about that, and that I should look for a YouTube video to help me. When he later handed me my keys and told me I was all set, I asked him if there was anyone else around that might be able to help me with the issue. He said, "No." When I asked further, explaining that I already went through all the Google/YouTube steps, he said, "We do have one guy who is pretty good with stuff like that, but he's away on vacation right now." I asked for his name, thinking I would come back at a later time when he might be around to help me. He said, "His name is T", to which I said, "Oh, T! I know T; he sold us our cars! I saw T inside earlier!" My rep (who may have been named Mike, based on this survey, but I can't be certain) barely acknowledged that T was there and sent me on my way. I proceeded to walk into the sales showroom to patiently wait for T. He came outside to help me and we had the problem solved within minutes. Thank you, T, as always! Service department, my optimistic hope and patience are beginning to run low. More

by vtrees Verified Customer Verified Customer

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