Nick Truax | Page 93

I gave it this rating because I visited over 5 dealerships and found most were only interested in a quick sale or were shysters trying to rip you off . Some dealers actually used false advertiseme dealerships and found most were only interested in a quick sale or were shysters trying to rip you off . Some dealers actually used false advertisements to get you in and then renege on what there listing said. I was told by 2 salesmen at a Hartford dealership that the price was negotiable on a vehicle I looked at on their website. When I drove over 30 miles to get there was then told the price was NOT negotiable it was an internet only price, however the vehicle was sitting in there lot with the exact same price. After two days they decided to accept my offer, however, in that time I went to Gates (and was glade I did). As I said Gates was very personable and were interested not only in selling a car but also interested in my daughters safety making her happy and reasonable with us as consumers. JJ Lavieri even had 2 new tires put on this vehicle to demonstrate his sincerity towards my daughters safety and Denny worked out a very good price for us. It was truly our pleasure dealing with Gates. More

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We discussed in detail before I even visted the dealership the truck and my trade. We had agreed to what we both expected. The sales experience was outstanding, the sales person was very profession dealership the truck and my trade. We had agreed to what we both expected. The sales experience was outstanding, the sales person was very professional and the transation went as I had hoped. If more dealerships had such a professional / honest attitude people would not be so turned off when they visit a dealership. More

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The service we received at Gates GMC Buick Nissan was outstanding. We visited this dealership after receiving poor customer service at another local GMC Buick dealer. From the moment we walked onto the outstanding. We visited this dealership after receiving poor customer service at another local GMC Buick dealer. From the moment we walked onto the sales lot, Brian Phillips was friendly, courteous, attentive and professional. Brian spent a tremendous amount of time and energy to make sure we found the vehicle that was best suited to our needs. He even went above and beyond the call of duty to procure the exact vehicle we wanted from another dealership out of state. From the point of entry onto the lot; to the close of sale with Nick in finance, our experience was great! We will not hesitate to recommend Gates to all of our friends and family. This dealship is to be commended for their old-fashioned customer service values which are all too often lacking in today's marketplace. More

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It was the best experience I have had in all my years of purchasing and leasing vehicles. Brian was excellent at explaining all the features of the vehicle and was very friendly and professional. Nick m purchasing and leasing vehicles. Brian was excellent at explaining all the features of the vehicle and was very friendly and professional. Nick made the paperwork and signing very easy. He explained everything I signed and was very organized in his manner. The most professional business manager I have encountered. I usually end up adding on many options at the end that I don't really need or use. Nick was excellent in putting together the exact leasing plan that worked for me. I have already recommended you to my daughter. More

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Excellent customer service. Every employee on the whole Gates team was very courteous, professional and personable. No pressure sales. My most pleasant auto shopping experience ever. I would definitely r Gates team was very courteous, professional and personable. No pressure sales. My most pleasant auto shopping experience ever. I would definitely recommend them to friends and family. More

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The power of advertising on the Internet is a powerful thing. We live outside of Philadelphia and found the car we wanted on Cars.com at Gates. Within 15 minutes of requesting additional information on th thing. We live outside of Philadelphia and found the car we wanted on Cars.com at Gates. Within 15 minutes of requesting additional information on the vehicle Joe Orga contacted us to answer any questions we had. As part of the follow up process we began working with Paul Bacon and arrived at a great deal on a great car. Nick Truax worked with us on the financing and was extremely helpful. Paul also arranged for the car to be delivered and can not say what an added extra bonus this was!!! Dan arrived and delivered the vehicle and was very courteous and professional. Kudos to the Gates Team, especially to Paul, Nick and Dan for a great experience!! More

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This is our first time going to a dealer ship we had no credit and a trade in we were approved that we got the car we wanted with the help by the sales man jeremy king and the finance manager nicholas trua credit and a trade in we were approved that we got the car we wanted with the help by the sales man jeremy king and the finance manager nicholas truax. They both were very helpful and very curtious.They gave use a great experience with buying a new car instead having it stressful they made it more relax and friendly. We are happy we came to this dealership for features purchases we will be coming back. We highly recommed this dealership and there sales people. Thank you for help us out to get a good safe reliable vehcile. More

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I just purchased my first car (2011 Altima) with Gates Nissan and had a great experience. I visited and spoke with a number of Nissan dealerships in CT before buying, and Gates was by far the most helpful Nissan and had a great experience. I visited and spoke with a number of Nissan dealerships in CT before buying, and Gates was by far the most helpful, friendly, and straightforward. As a girl in my early twenties, a lot of salespeople (namely at Middletown Nissan - don't buy there!) tried to scam me into a crappy deal. Tomas was very forthcoming about fees and the deals he could and couldn't get me. I wound up with the exact car I wanted at a price I was very happy with and I felt like he did everything he could to get me the best possible deal. Both Tomas and Eric were really helpful showing me the different car features and answering my many, many questions. They were professional and really pleasant to talk to. We drove over 60 miles to buy the car there and it wound up being well worth it! I definitely recommend this dealership & the people I worked with. More

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Just an overall great experience at Gates! Our salesman, Paul Mazza really went above and beyond to get me the car I wanted. My husband and I went in looking for a used Chevy Cobalt that I saw on the websit Paul Mazza really went above and beyond to get me the car I wanted. My husband and I went in looking for a used Chevy Cobalt that I saw on the website. It sold before we got there, so Paul drove us to their sister dealership, Premier Chevrolet in Booklyn to find another one. They had a 2007 Chevy Cobalt with only 47,000 miles on it and it was exactly what I wanted. He let me drive the car on the way back to Gates, so I got a really good test drive out of it. Since we went in on a Saturday, they couldn't get in touch with the bank to set up our financing, so we had to go back on Monday to finish the paperwork. But Paul said my trade-in was too dangerous to drive because it had bald tires and he didn't feel comfortable sending me home with it, so they hunted down a set of dealer plates to put on the cobalt and let me take it home for the weekend. My husband and I really appreciated Paul's concern for our safety and were so glad we got to take the car for the weekend. Paul made sure I was comfortable with the car before we took it home for good on Monday, and asked if there was anything he could show me how to use. Nick, the finance manager was wonderful to work with too. He really worked hard to make sure that our payments were within a comfortable range for us and he got us great rate! I also have to mention Joe Orgo, who was great to chat with. When we got there, Paul was with another customer, so Joe let us sit at his desk while we were waiting and helped us get started on the paperwork for my trade-in. I had such a great experience overall at Gates. Their customer service is fantastic and I couldn't have asked for a better deal on my new car! More

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Great expierience. Would not hesitate to reccomend Gates to anyone. very proffesional, informative and honest. things that are hard to find at a lot of other dealerships. Great job Gates! to anyone. very proffesional, informative and honest. things that are hard to find at a lot of other dealerships. Great job Gates! More

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