Nick Truax | Page 92

Very professional sales team. They make you feel like part of the Gates family. They talk to you not at you. They explain every aspect of the process and Eric's vehicle knowledge is very good. I have pur part of the Gates family. They talk to you not at you. They explain every aspect of the process and Eric's vehicle knowledge is very good. I have purchased several GM vehicle over the past 30 years and have never been treated this well. More

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Overall all staff members @ Gates were friendly. Tomas particularly, was very friendly and profesional in conducting this deal, definately a valuable asset for the company. particularly, was very friendly and profesional in conducting this deal, definately a valuable asset for the company. More

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Overall the experience we had was one of the best we've had at other dealerships. The one negative was at the end getting the car after Being cleaned and detailed, I noticed a couple of problems that I di had at other dealerships. The one negative was at the end getting the car after Being cleaned and detailed, I noticed a couple of problems that I did not notice before hand. The rear passenger door panel is peeling and on the same door but on exterior the side molding is starting to peel. Because of this, instead of a 10 experience over all, I'd say a 7.5 rating. I feel as though with a car at this price should not have peeling issues of any sort and not being fixed. I understand it's a used car and what not but I did not notice/ these blemishes, were not there before detailing. I honestly don't think I would have bought it if they were there. Even though other not we are very happy with everything. Thank you More

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We are going through a very hard time right now and everyone at Gates were very good to us they treated us like family and made things work out. I can't say enough good things about everyone. We have b everyone at Gates were very good to us they treated us like family and made things work out. I can't say enough good things about everyone. We have bought other vehicles from Gates and will continue to. And will also recommend them to family and friends. More

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I am very happy with the service I received from this dealership. I worked with Brian Philips. He was very helpful throughout the process. At first, the car I wanted to check out was @ a different locati dealership. I worked with Brian Philips. He was very helpful throughout the process. At first, the car I wanted to check out was @ a different location. We set up an appointment and Brian made sure that the car was at his location on time for our appointment. He was very polite and very helpful. Everyone @ the dealership seemed friendly. More

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We were made to feel like family, with compasion, humor, and speed of the whole process, after a very stressful situation for the last 2 weeks due to a collision with our old car. and speed of the whole process, after a very stressful situation for the last 2 weeks due to a collision with our old car. More

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Everyone was very helpful knowledgeable and a pleasure to work with. I would definitely refer my friends and family in the future. Thank you for everything to work with. I would definitely refer my friends and family in the future. Thank you for everything More

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Everthing was great paul and his crew goes out of there way to help custmers and i think they want to make feel happy and they try there hardest to get a new car way to help custmers and i think they want to make feel happy and they try there hardest to get a new car More

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I gave it this rating because I visited over 5 dealerships and found most were only interested in a quick sale or were shysters trying to rip you off . Some dealers actually used false advertiseme dealerships and found most were only interested in a quick sale or were shysters trying to rip you off . Some dealers actually used false advertisements to get you in and then renege on what there listing said. I was told by 2 salesmen at a Hartford dealership that the price was negotiable on a vehicle I looked at on their website. When I drove over 30 miles to get there was then told the price was NOT negotiable it was an internet only price, however the vehicle was sitting in there lot with the exact same price. After two days they decided to accept my offer, however, in that time I went to Gates (and was glade I did). As I said Gates was very personable and were interested not only in selling a car but also interested in my daughters safety making her happy and reasonable with us as consumers. JJ Lavieri even had 2 new tires put on this vehicle to demonstrate his sincerity towards my daughters safety and Denny worked out a very good price for us. It was truly our pleasure dealing with Gates. More

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We discussed in detail before I even visted the dealership the truck and my trade. We had agreed to what we both expected. The sales experience was outstanding, the sales person was very profession dealership the truck and my trade. We had agreed to what we both expected. The sales experience was outstanding, the sales person was very professional and the transation went as I had hoped. If more dealerships had such a professional / honest attitude people would not be so turned off when they visit a dealership. More

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