Nick Truax | Page 77

Great Dealership I have now purchased my second Buick from Gates. I have had an excellent experience with this dealership from sales to service. As a woman, I used t I have now purchased my second Buick from Gates. I have had an excellent experience with this dealership from sales to service. As a woman, I used to fear going to any dealer to buy a car for fear I was being misled just for sales. I am very pleased with the sales staff, specifically Paul Bacon. He sold me my Verano and now helped me upgrade to an Encore to meet my current needs. Paul is very easy to work with, very personable and down to earth. I never felt pressured. I would recommend him to any of my friends looking for a car. More

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New Car Purchase The whole car buying experience was straightforward and pleasant. All our questions were answered and all issues were resolved. We were able to find The whole car buying experience was straightforward and pleasant. All our questions were answered and all issues were resolved. We were able to find a car, test drive it on Friday and take it home on Saturday. More

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Great experience with Gates We were very satisfied with the service and attention we received while looking for, choosing, and purchasing our new vehicle. All aspects of the pro We were very satisfied with the service and attention we received while looking for, choosing, and purchasing our new vehicle. All aspects of the process were made easier by all the guys we worked with, especially James. More

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Excellent Dealership Sales person was exceptional working with us and answering all our questions and needs. This was the best Dealership we went to out of three. We are f Sales person was exceptional working with us and answering all our questions and needs. This was the best Dealership we went to out of three. We are from Rhode Island and it is sad that you have to leave the state to be treated descent with no pressure if you bought a vehicle or not. More

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Great customer service I will be recommending Gates to anyone in need of a great dependable car! The staff was very friendly and knowledge! They were very cooperative with I will be recommending Gates to anyone in need of a great dependable car! The staff was very friendly and knowledge! They were very cooperative with meeting my needs! More

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I was in need of trading in my current Nissan due to being close to over mileage, I was very pleased with the amount of time that was spend trying to get me another car, that I was happy with, and wo being close to over mileage, I was very pleased with the amount of time that was spend trying to get me another car, that I was happy with, and working with me on obtaining the monthly payments that I needed. I also considered re-financing another Nissan, that we own, and NIck was very helpful in going over the pros and cons of doing this. This is my fourth car purchased/leased from Gates, I feel very comfortable with them and I would recommend them to anyone looking for a vehicle. More

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Everything was perfect once again with Ralph. He and Nick helped us the best they could with the problems and issues we presented to them. Thank you. helped us the best they could with the problems and issues we presented to them. Thank you. More

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College Student Scores A Real Deal! At the time I first went to Gates Nissan, I hade been to at least 8 dealers before and had already began my car shopping. Originally I was used car sh At the time I first went to Gates Nissan, I hade been to at least 8 dealers before and had already began my car shopping. Originally I was used car shopping at Gates which is how I first meet Brian Philips. Over the course of a week he and I looked at several used cars and had even taken some for a test drive. Days after my first test drive with Brian, I had came across the 2012 Nissan Cube on their lot. Brian listened to what I was looking for and my needs and told me that the Cube was a perfect match. Being a Under Graduate College Student at Eastern Connecticut State University, I needed the most for my money and more importantly, I needed something that could not only last me a long time but also something that could overall fit my pace of life. Overall, we took the Cube for a total of 3 test drive. One on a stander route, one on a route with sharp turns and steep hills and finally one to my university. All the time Brain treated me with the upmost respect as a customer as if I was buying one of their more expensive models on the lot. Brian had sold me on the car and so I put a deposit down so that the financing could be done over the next day or so. Nick Truax was the man who overall got me approved for me car loan. Nick made it so that I was able to get a brand new car at a monthly payment that was not only in my price range but also was in the same ball park as the used cars I was looking. I don't know how Nick did it, but he worked some magic and got me approved without a co-signer which was a concern at the time. Brian and Nick even convinced my mom when it came to the car purchase which was a condition of the final sale. Since I live at home still, my parents had to be onboard with the purchase. The reason why I gave Gates Nissan the ratting that I have is because of amount of time and effort he put into finding me a car that not only I could afforded but was also good fit for my life. Gates gave me the most money for my trade and made a car I really wanted affordable to me. I never had the intention to buy new but Gates made me realize that it was a possibility. Even after the sale of my new car, Brain still makes himself available to me if I have any questions about my Cube. Gates Nissan has gained a new lifetime customer as well as my sincerest gratitude for finding me find a new car. More

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After being in the car business for 37 years and knowing every in and out about customer service I have to rate the personnel at Gates Nissan the highest ratings possible. They go beyond the call of duty to every in and out about customer service I have to rate the personnel at Gates Nissan the highest ratings possible. They go beyond the call of duty to satisfy their customers. Brian was my salesman but Paul Bacon assisted on the sale. This is the second vehicle I have purchased from Brian and could not have been more pleased. Nick is also a professional at his position of F & I manager, Great guy to work with. As for Ryan, That's another story but won't go there Ha Ha, He was also GREAT. My Hat is off to all at Gates Nissan, Great job Guy's. Ken French More

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This was the best car purchasing experience I have had. The entire staff, even those that I didn't actually work with, was professional, friendly and courteous. Gates offered a fantastic internet price on The entire staff, even those that I didn't actually work with, was professional, friendly and courteous. Gates offered a fantastic internet price on the vehicle. When I walked into the showroom, Paul greeted me and we immediatley located the truck, drove it and sat down to talk price. No pressure, just right to business and the bottom line, which I appreciated. I left a deposit to think about the purchase over the weekend, and did some research at other dealerships. No one could even come within $2000 of Gates price. On Monday, my only decision was which color and options. And that was wasn't the simplest, because Gates had so many more Frontiers than any of the other dealers. On Tuesday I returned, and within about 90 minutes, completed the transaction, including financing. If I had any complaint, it would be that the internet price was so low, I couldnt squeeze another penny out of the deal. But that's the kind of complaint you actually like to have. If the price alone wasn't good enough, since I had no trade-in and live 30 miles away from Gates, Paul even offered to have someone pick me up so I wouldn't have to find a ride to get my new truck. I would have to categorize that as above and beyond. More

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