Nick Sullivan

Nick is an excellent service support rep at BMW Sudbury. he is helpful, understands and listens to car owners situation and works with clients truthfully. I feel like I’m in trusting care. he is helpful, understands and listens to car owners situation and works with clients truthfully. I feel like I’m in trusting care. More

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Great service on the actual car but you always end up with a bill twice as much as estimated. One gripe was receiving a $100 gift card from BMW at Sudbury that I did’t have on me at the time of servi with a bill twice as much as estimated. One gripe was receiving a $100 gift card from BMW at Sudbury that I did’t have on me at the time of service. I mentioned this card and was brushed off and no one even entertained the thought of looking into it. Very clearly just concerned with money here and not concerned with customer service. More

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I'v been a customer for several years. I find the service people to be very knowledgeable, professional and helpful. I find the service people to be very knowledgeable, professional and helpful. More

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I recently had the pleasure of visiting BMW of Sudbury, and I must say, the experience was outstanding! From the moment I walked in, I felt welcomed and valued as a customer. A special shout-out to the and I must say, the experience was outstanding! From the moment I walked in, I felt welcomed and valued as a customer. A special shout-out to the service team, especially Nick and Billy. Billy was incredibly attentive and responsive when I was booking my appointment, assisting me through text messages to ensure everything was perfect. On the day of my visit, Nick made the process even smoother. He provided timely updates and answered all my questions with patience and expertise. The level of professionalism and care they exhibited truly set this dealership apart. It's clear they prioritize customer satisfaction, making my visit not just a routine service appointment, but a genuinely pleasant experience. I highly recommend BMW of Sudbury to anyone looking for exceptional service and a team that genuinely cares about their customers. Thank you, Billy and Nick, for making my experience so positive! More

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Great service with Nick, very friendly staff as well. Only complaint is I wish they had a vending machine like they use to. Only complaint is I wish they had a vending machine like they use to. More

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2 hours for an oil change . Nobody came to say anything. Unreal. Car washed and windows has spotting not dried fully. Horrendous Nobody came to say anything. Unreal. Car washed and windows has spotting not dried fully. Horrendous More

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Kamal Jalalzadeh was exceptionally knowledgable, professional, efficient, caring, and courteous person, spending incredible effort to maintain the automobile in the best condition, which would make professional, efficient, caring, and courteous person, spending incredible effort to maintain the automobile in the best condition, which would make both the dealership and BMW proud. He is the ultimate representative of the family as the true asset of the dealership. More

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Easy to make the appointment. Prompt and correct service. Paid for my Uber. Thank you HC BMW. Prompt and correct service. Paid for my Uber. Thank you HC BMW. More

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Another great experience with our service advisor, Nick and the service team at BMW of Sudbury. The car was experiencing a tire pressure monitor malfunction. They were able to get the car in quickly for se and the service team at BMW of Sudbury. The car was experiencing a tire pressure monitor malfunction. They were able to get the car in quickly for service, gave us a loaner vehicle, rectified the issue and performed the next scheduled maintenance. We're very happy with the service there! More

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Dealership is clean, the bathrooms smelled good. Everyone I interacted with was professional and respectful Everyone I interacted with was professional and respectful More

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