Nick Nava

This dealership and their service department is a joke. We brought our Explorer in that we had originally purchased here for multiple recalls and some other basic services in mid July. One of the recalls w We brought our Explorer in that we had originally purchased here for multiple recalls and some other basic services in mid July. One of the recalls was the exterior A-pillar trim. Without having replacement parts on hand, they pulled the A-pillar trim knowing that 90% of the time (they admitted this) that the trim will break. They also "lost" my car several times over following few weeks as I tried to get updates on the various service items needing to be completed. By mid August I was finally able to get my car back. No loaner car, no apologies. And to top it off the A-pillar trim still wasn't available, so I had to drive off with a car that looks like ghetto trash. I was told "late October" for replacements to come in and they would call. It's now the end of October and I had to call them for an update. I'm now being told end of 2024 or early 2025 for the parts to come in and I'll have to drive around looking like trash until then. This dealership was already bad under Zeck, and now it's a complete mess. Don't buy from this dealer, and if for some reason you do I recommend avoiding their service group entirely. More

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Steve Courter is the most honest car salesman you will find. He did great helping us find our daughters first car. find. He did great helping us find our daughters first car. More

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Steve Courter was phenomenal as always. My daughter still hasn't stopped smiling since getting her first car! Thank you again Steve. My daughter still hasn't stopped smiling since getting her first car! Thank you again Steve. More

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Was a decent experience for the time involved. Would go back and look again if need. Would go back and look again if need. More

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Great experience. Cole & Cam were terrific to work with. Quick and efficient. Would definitely buy here again. Cole & Cam were terrific to work with. Quick and efficient. Would definitely buy here again. More

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First and last Zeck purchase. Their website showed the vehicle had 600 miles, actual was 6,000. I had already assumed it was a former courtesy vehicle given the price and would Their website showed the vehicle had 600 miles, actual was 6,000. I had already assumed it was a former courtesy vehicle given the price and would have more than 600 miles; not really a big deal, so I proceed anyways. Test drive was fine, Cole was excellent to work with. However, after Cole handed me off to financing, that's where the honesty and transparency ended. When I first declined their insanely expensive and useless third party service contract and Gap coverage, Cameron in finance said he could "call in a favor from Ford" and could get both of those to me for only $14 per month. Quick math tells me $14 per month at 72 months financed would come out to be a total of $1008, sure why not? I get home to find that my sales contract shows the actual cost of the Gap was $900 and the third party service contract was $2,983! That additional $3,883 financed at 72 @ 4.9% comes out to be $62 per month extra, not even accounting for the additional sales tax I was charged on both of those items. What is transparent about any that? The service contract is bogus, not a single positive review, why would Zeck even promote this over a Ford ESP? The $900 Gap addendum, yeah, I was able to add loan payoff to my auto insurance for $10 for 6 months. I immediately mailed signed cancellation documents for both of these unnecessary coverages as outlined in the provided pamphlet. I will update this review when the dealer properly processes the cancellations, at this time, they have NOT. This dealership claims to be no-haggle and transparent; that's only until you get to financing; then all they want to talk about is the payment. This method allows their finance folks to manipulate your interest rate and payment. Then when they finally give you the actual Ford financing that you were already well-qualified for, they can still bake in several thousand in add-ons and lessen the payment amount. To top off my Zeck experience, the vehicle comes back from detailing with 3 of the 4 tires shined, dirt and grime still all over the lower exterior of the vehicle. I also get home that evening and surprise, the website is now updated with correct mileage AND a lower price. I will not be purchasing a vehicle from Zeck Ford again. It’s a shame as I was really hoping to build a relationship with this dealer as I’m new to Leavenworth and purchase new every year or two. If you want true no gimmicks or headache, Thoroughbred Ford of Platte City and Louisburg Ford are two excellent options that I really wish I would have gone back to instead of wasting my time here. Neither of those two other dealerships sell bogus third party service contracts or lie about payment amounts and interest rates. More

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Bailey did an excellent job. She answered all our questions and was very professional . Matt Lewis She answered all our questions and was very professional . Matt Lewis More

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Very easy car buying process. Treated us well and very professional. Great experience and will recommend Zeck to others and for my next car buying purchase. Treated us well and very professional. Great experience and will recommend Zeck to others and for my next car buying purchase. More

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Cole and Brandon were absolutely awesome in helping me with the purchase of my new vehicle. The process was quick and was not as stressful as I thought it would be. Would recommend! with the purchase of my new vehicle. The process was quick and was not as stressful as I thought it would be. Would recommend! More

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Dealership was very speedy with my purchase. Very knowledgeable. Super friendly. Very accommodating. Would recommend this dealership to anyone. Very knowledgeable. Super friendly. Very accommodating. Would recommend this dealership to anyone. More

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