Nick Koumoutseas

My experience with the service department at Premiere Subaru is always 5-star. Since buying my car there, I have taken my Forester there for all service. The service reps are professional, friendly, know Subaru is always 5-star. Since buying my car there, I have taken my Forester there for all service. The service reps are professional, friendly, knowledgeable, and helpful. They don't try to oversell but inform you of your maintenance needs and provide you with options. Nick was especially helpful this time. The waiting room is large, comfortable, and spotlessly clean. The restrooms are clean and modern. I bring work with me, and the internet is great. It's clear that this dealership works hard to take care of its customers. Thank you. More

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It took me a many years to come to decide it was time to give up my 2010 Camry. Several weeks back a costly repair pushed me to make a decision in a week due to the cost of a rental car. The moment I walked give up my 2010 Camry. Several weeks back a costly repair pushed me to make a decision in a week due to the cost of a rental car. The moment I walked into the building, I had a good feeling. Meeting Bob personally was comforting and when he pulled Matt Keeney over to work with me and my son, we knew we were in great hands! I was fussy, nervous, and anxious but all of that went away as we worked with Matt. Rick, Rodney, My Subaru ‘school teacher’ Andi, all were extremely nice, knowledgeable and very patient. The whole “family” made it a fabulous experience! Sadly one week later, about 111 miles, my new beautiful blue Forrester was pelted with hail while at work in Wallingford. 75! dings on my hood caused me to meet your wonderful service department already, La’Trell and Nicholas were very kind and all were sympathetic. Hoping the ‘dent guy’ does the best possible repair. Thank you all! Mary More

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Nicholas K. was very polite and helpful in explaining the service process during our first service visit. He answered all our questions completely and made us fe was very polite and helpful in explaining the service process during our first service visit. He answered all our questions completely and made us feel like valued customers. We are more familiar with the operation of our car after this experience. I look forward to dealing with him on our next service visit. Fred Amore More

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Last time. my bill include a charge of an oil changem even though I had prepaid for 5 oil changes at the previous visit. I am trying to get them to fix this e my bill include a charge of an oil changem even though I had prepaid for 5 oil changes at the previous visit. I am trying to get them to fix this error Other wise, I have bought cars from this delearship for years and have always received excellent service. More

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dealer went beyond my expectation on this repair. facility is so clean and comfortable. repair was supposed to take 2 days but only took a few hours. they even washed my car when done! facility is so clean and comfortable. repair was supposed to take 2 days but only took a few hours. they even washed my car when done! More

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This dealership provides good service and the people are polite and knowledgeable. I have purchased 2 cars from Premier and intend to make a 3rd purchase. polite and knowledgeable. I have purchased 2 cars from Premier and intend to make a 3rd purchase. More

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Beware of large markups on parts prices above MSRP and deceptive invoice statements listing retail prices that are not the actual MSRP, but the inflated price. I recently had the strut and mount repla deceptive invoice statements listing retail prices that are not the actual MSRP, but the inflated price. I recently had the strut and mount replaced on my 2018 WRX at Premier Subaru in Branford. When I received the invoice, I looked on Premiers parts website to understand what exactly was being replaced. I was shocked to see that the prices Premier charged me for the two parts was 32% and 54% higher than MSRP, and 83% and 89% higher than Premier charges to purchase online and pickup in the service department mere feet away from where I stood. Despite these drastic markups the invoice which lists the retail and actual price listed the inflated price for both retail and actual, deceiving the customer into thinking they are paying Subaru’s MSRP. When I questioned this Premier Subaru did not have a rationale for the practice and without explanation gave me a $147 discount, which was less than half the markup above MSRP. More

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Very comfortable waiting for my car to be serviced. Was done earlier than expected. Only wish my name and car were not so often confused with my husband's name and car (also a Subaru)! Was done earlier than expected. Only wish my name and car were not so often confused with my husband's name and car (also a Subaru)! More

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I came in with a concern regarding the safety of my vehicle and the service staff as well as the technician were both exceptionally knowledgeable and transparent. The took my concerns seriously and too vehicle and the service staff as well as the technician were both exceptionally knowledgeable and transparent. The took my concerns seriously and took the time to me to explain what my vehicle did and did not need. Above and beyond! More

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Premier has a highly professional service department. Staff is generally attentive, respectful and helpful. I have never had a problem with their service department. The same goes to the sales departm Staff is generally attentive, respectful and helpful. I have never had a problem with their service department. The same goes to the sales department. Already bought 3 cars from them in the last 6 years. More

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