Nick Kabro

I purchased a used 2024 BMW X3 from Countryside Mitsubishi on November 7, 2025. What followed was the most deceptive and unprofessional automotive experience I have ever encountered. The Sale: Mitsubishi on November 7, 2025. What followed was the most deceptive and unprofessional automotive experience I have ever encountered. The Sale: Immediately after driving home, I discovered the dealership failed to disclose critical defects: a previously replaced aftermarket windshield and missing floor mats. More importantly, this windshield had voided the factory BMW warranty, a material fact never shared with me, robbing me of the chance to reject the car. The False Promises: The manager, Rob, promised to "make things right" using BMW-certified technicians. He assured me the repair facility was staffed by "BMW Certified Master Technicians." This was a complete misrepresentation. The Dangerous "Repair": Instead of a proper fix, the dealership sent my car to an uncertified third-party shop. They performed a cheap "work-around" on the critical rain-sensing wiper system linked to the faulty windshield. This patch job did not solve the problem and has, in fact, created a new, dangerous safety defect causing the wipers and washer fluid to fail intermittently. The Outcome: The dealer has stopped responding to my concerns about this safety hazard. I have been forced to file formal complaints with the Illinois Secretary of State, the Attorney General, and Mitsubishi Motors North America. Do not trust this dealership with your safety or your money. They engage in deceptive sales practices, misrepresent their repair capabilities, and will leave you with a less safe vehicle than you purchased. I hope my experience serves as a serious warning to others. More

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Excellent service from Sebastian at Countryside Mitsubishi, Smooth Financing and got a great deal for my 2025 Mitsubishi Outlander. Mitsubishi, Smooth Financing and got a great deal for my 2025 Mitsubishi Outlander. More

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I grew up in dealerships for most of my life, but this was probably my best experience all around. As a single mom on a budget, these guys were awesome. Raul was the absolute best though. He definitely we was probably my best experience all around. As a single mom on a budget, these guys were awesome. Raul was the absolute best though. He definitely went above and beyond to make sure we were taken care of. More

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After spending 9 hours (yes, NINE) test-driving the vehicle I ultimately purchased, making countless phone calls consulting with friends, family and trusted resources, almost changing my mind and walki vehicle I ultimately purchased, making countless phone calls consulting with friends, family and trusted resources, almost changing my mind and walking out (getting cold feet), and of course getting the upsell, I drove away in my new ride. First off, Countryside was the only dealership that had the make, model, trim, color, options, age and mileage that I needed (a 2022 Audi e-tron). Second, they were only the third dealership (the second being their own Jidd Motors Mitsubishi) that could process the soon-to-expire used EV federal tax credit. Third, they were the only ones that had the selection and quality of cars and the genuine desire to make I deal I referenced earlier. Fourth, the infinite patience of the staff as I put them through the wringer for the aforementioned NINE hours, whittling down the deal to its bare bones, was nothing short of amazing. Fifth, the fact that their cars come with two keys - not one - and that they were generous enough to include the on-board Level 1 and 2 combo charger and cables - made them a singular exception in my experience. Shout out to Maks, the salesperson, who was super nice and did not resort to pushiness, but instead displayed deep knowledge of the product (a rarity with electric vehicles) and an infinite stamina going back and forth between me and the powers that be for 9 hours. Shout out to Hemzah, the sales manager, whose desire to make a deal is second to none and who offers some genuinely insightful feedback during the process that is of course self-serving but that is also surprisingly frank and illuminating. Shout out to Steven, the finance manager, who got me the finance deal of a lifetime, who took the most time that any finance manager took to explain every single piece of paper and little detail in everyday terms, and whose infinite patience was one for the books. His no-nonsense, frank and open feedback was also crucial and making up my mind rather than letting me get trapped in my own anxiety loop. Finally, shout out to the owner, who may appear brusque at times but who is genuinely interested to make a deal and who appreciates someone who plays the game as hard as he does (and he does). Now for a few flies in the ointment (sorry, guys!): first off, in 2025, there is no need to try to use the "what payment do you want per month" technique to inflate the price of the vehicle after the price and the trade-in have been agreed. I immediately caught and called out an attempt to inflate my cost by 15% by inflating my monthly payment and then acting surprised and not being able to justify it until dropping it in the end ("sorry, no idea why the system did that"). Second, I know extended service contracts ("aftermarket warranties") are where money is made by "oops, I forgot to check or uncheck that box" and "oops, I did say no deductible but somehow a $100 printed on the service agreement", and I watch out for stuff like this and sadly I did catch instances of that here as well - and I do not find it acceptable. I get the name of the game, but that is still underhanded and should simply not be a tactic that surely will fly by many other folks. So, in the end - LOVE my car, love the fact that the folks at Countryside made me a deal to allow me to take it home, love that they included accessories that saved me hundreds and thousands, love that they got me a killer finance deal, and love that they did not throw my derriere out the door in frustration. Had the inflated monthly payment and the extended service contract "error" tactics not been attempted, this would have been a six-star review. As it is, it is just a four star (but really a four and a half stars). Walk in here with your eyes open and educated as to the process, and I think you will love the car you get here and enjoy interacting with the people here (while keeping your wits about you about hidden gotchas). More

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One of the best experiences buying a car! Sebastian was a great help. The whole staff was amazing! Will definitely recommend to friends and family. Thanks Nick! Sebastian was a great help. The whole staff was amazing! Will definitely recommend to friends and family. Thanks Nick! More

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Joe is the best. He was so helpful in the car buying process. We have bought cars from him before, and every time we have been so pleased. We will definitely buy from He was so helpful in the car buying process. We have bought cars from him before, and every time we have been so pleased. We will definitely buy from him again in the future. More

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Excellent service. Joe was extremely helpful. Joe’s knowledge of our new vehicle was top notch Joe was extremely helpful. Joe’s knowledge of our new vehicle was top notch More

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We had a great buying experience at countryside Mitsubishi. Sebastian and his manager Nick And Steve were all good, courteous and explained details very well in a way a layman could understand and Mitsubishi. Sebastian and his manager Nick And Steve were all good, courteous and explained details very well in a way a layman could understand and also correctly explained the details to make the right decision. The entire buying was completed within 3 hours. More

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Great customer service. Everyone was super friendly and helpful. Lots of options to chose from. Everyone was super friendly and helpful. Lots of options to chose from. More

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Countryside Mitsubishi is a nice dealership. If you’re looking for a vehicle stop by. If you’re looking for a vehicle stop by. More

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