Nick Cruz
Nick Cruz at Lexus of Sacramento

Nick Cruz | Page 13

Service Advisor

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

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4.7
360 Reviews
4.7

360 Reviews

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360 Reviews of Nick Cruz

November 27, 2023

Dealership Rating
Employee Rating

Very good service thank you I will do the business again with u guy’s More

by sara7272kaur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Tracey Cach , Mike Huttleston

Nov 27, 2023

Lexus of Sacramento responded

We are honored to receive your support. Thank you! - Lexus of Sacramento Team

November 24, 2023

Dealership Rating
Employee Rating

Had misunderstanding but resolved very professionally! Much appreciated and will recommend Lexus to all friends More

by TAI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 27, 2023

Lexus of Sacramento responded

Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

November 24, 2023

Dealership Rating
Employee Rating

Yes I really appreciate Nick , he always has a great sense of humor and he is very kind person to work with . He always makes sure that I get everything done for car every time I come in with my for ser More

by MELVINMOORE9101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Simon, Christina Carson, Tracey Cach, Kevin Keon , Mike Huttleston, Carlos is my salesman very nice man I like to work with when I buy a car from you.

Nov 24, 2023

Lexus of Sacramento responded

Melvin, Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

November 22, 2023

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Very professional, responsible and courteous staff. Clear on what was going to be done and the time it would take. Responded to additional requests not part of maintenance package but speak to overall More

by JULIEKUROKI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 22, 2023

Lexus of Sacramento responded

Julie, we're delighted to know that you had a positive experience with our team at Lexus of Sacramento. We strive for clear communication and thorough service. Thanks for your kind words!

November 17, 2023

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They provided Good service and efficient customer service . Also provided suggestion on needed service. Appointments was managed correctly More

by leeab1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2023

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

November 15, 2023

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It take too much time for a simple oil change. More than a hour is to long when you have an appointment. More

by Killiondavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Huttleston

Nov 16, 2023

Lexus of Sacramento responded

I'm sorry to learn that your recent oil change took longer than expected. We understand how valuable time is and we aim for efficient service. Your feedback will be taken into account as we work on improving our services. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

November 15, 2023

Dealership Rating
Employee Rating

Great job on my car. Nick was gray and kept me informed. I will definitely bring my car back for service More

by CRAD60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson , Mike Huttleston

Nov 15, 2023

Lexus of Sacramento responded

We're glad to know that Nick and our team at Lexus of Sacramento were able to provide you with a great service experience! We look forward to seeing you again for your future car needs.

November 13, 2023

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Employee Rating

Friendly staff; on time service; ridiculously pricey repairs. My tire inflator indicator stopped working when the car was exactly 10 years old, I was told replacing the sensors would cost approximatel More

by MEGANDCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2023

Lexus of Sacramento responded

Megan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

November 13, 2023

Dealership Rating
Employee Rating

The service was great. I appreciate when I received my car. It was vacuumed and washed. Thank you! More

by maryejms
Workmanship
Recommend Dealer
Yes
Nov 13, 2023

Lexus of Sacramento responded

Mary, Thank you so much for your excellent service review! We are so glad that Nick had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

November 12, 2023

Dealership Rating
Employee Rating

Nick and his crew worked very hard to check over my car it wasn’t 2nd free maintenance as part of my lease Nicks boss was also very supportive like Nick. More

by mayw60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russ Mcduffie

Nov 13, 2023

Lexus of Sacramento responded

Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

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