Nick Cavallin

The sales experience is smooth - we’ve purchased 3 cars from Nick, who is top notch and is the only reason for two stars. The experience of getting my vehicle serviced using my top tier EasyCare warran from Nick, who is top notch and is the only reason for two stars. The experience of getting my vehicle serviced using my top tier EasyCare warranty was a nightmare. Passing the buck between dealership and EC to figure out who was going to pay (certainly not me!) and hours spent chasing the Service Manager and ops staff to return my calls and solve the issue. It was never solved after 18 months of continuous trying. I just gave my business for a brand new SUV to another brand and another dealership because this experience left a horrible taste in my mouth. More

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They always seem to have the best prices when looking for a new or used vehicle. a new or used vehicle. More

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Very friendly and helpful staff. Process of leasing a new vehicle went very smoothly. Dealership ia very nice facility. Process of leasing a new vehicle went very smoothly. Dealership ia very nice facility. More

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Salesman was good, finance guy was good, but sales manager was definitely not. They advertised a sale that wasn’t really going on, lowballed the trade so bad we almost left before even negotiating. We manager was definitely not. They advertised a sale that wasn’t really going on, lowballed the trade so bad we almost left before even negotiating. We would go back, but would definitely look elsewhere as well. More

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My experience was great. Nick Cavalin, Jon Diethelm and team were great to work with. I would refer people to Apple for their next vehicle purchase. Cheers, Darin Nick Cavalin, Jon Diethelm and team were great to work with. I would refer people to Apple for their next vehicle purchase. Cheers, Darin More

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We have always loved Apple Ford Shakopee! ! Will always go and see Nick for any vehicle we need. ! Will always go and see Nick for any vehicle we need. More

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Apple Ford has been my dealer since it was Shakopee ford in the 90's they have alwayus treated me great from the sales floor, parts, and service The sales staff lets you to look around without bothering you in the 90's they have alwayus treated me great from the sales floor, parts, and service The sales staff lets you to look around without bothering you unless you ask. More

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Nick Cavallin was a great comfort in addressing our concerns after the notice of our special order being destroyed and was genuinely interested in helping getting us help to resolve the issues concerns after the notice of our special order being destroyed and was genuinely interested in helping getting us help to resolve the issues More

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I have no idea why you keep asking me to rate this dealership. Your service is getting worse and worse as time goes on. dealership. Your service is getting worse and worse as time goes on. More

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Lack of Accountability I want to qualify my response. I would recommend the dealership for a quality selection. I also would recommend you work with my sales professional, I want to qualify my response. I would recommend the dealership for a quality selection. I also would recommend you work with my sales professional, Nick. Great guy, professional and personable. Knows the products. My issue is with the accountability after the sale. Less than 10 miles down the road after I picked up the SUV, used...certainly not a new rig...the rear passenger side tire pressure warning light came on. I had purchased the vehicle knowing that I would have my mechanic check it out and if there was an issue I would connect with the dealer. My mechanic found it was a faulty sensor. The cost to fix was approx $140. I told him to fix it as I was sure they would reimburse me for something so simple. Two weeks later...after multiple attempts to get this simple thing taken care of...no reimbursement. They did offer to have me bring the SUV to them....but living 30 miles away...just not worth the time and effort for a simple deal. At least I thought so. Again, this is a simple thing...but did want to share. My hunch is somewhere internally at the dealer they got caught up in the issue of "who should cover it, sales...service, etc." Again...be careful as they didn't impress me with the serice-after-the-sale. More

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