Nick Burke

Great, easy, seamless car buying experience. Thanks Moe and Nick (Sean too). They listened and took care of us. Thanks Moe and Nick (Sean too). They listened and took care of us. More

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We visited Nick at Herb Gordon Subaru to potentially buy our first Subaru. I typically like to shop around and visit other dealers in the area, but once we met Nick we knew we were in good hands and there w our first Subaru. I typically like to shop around and visit other dealers in the area, but once we met Nick we knew we were in good hands and there was no need to go anywhere else. Nick was super helpful and real with us, accommodated my request to for multiple appointments, and went above and beyond to show us around and to explain all of the options. Finding the exact car we wanted (a new Crosstrek) and settling on a price was a fair, low pressure experience, and Marc made going through the final paperwork a breeze. I've bough several cars over the years and often had an experience where I've felt like I've been through a wringer - there was zero of that with Nick and at this dealership. I'd recommend Nick and Herb Gordon Subaru to anyone looking to buy a Subaru. More

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Nick was attentive and patient throughout the process. He gave a fair price off the bat and the purchase was quick and smooth. He gave a fair price off the bat and the purchase was quick and smooth. More

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Great staff attentive and helpful l. They provide awesome world class customer service. Thank you They provide awesome world class customer service. Thank you More

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Great location, I’ve always had a nice experience. Michael Goodman is always swift and provides thoughtful recommendations. Humorous guy too! Michael Goodman is always swift and provides thoughtful recommendations. Humorous guy too! More

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Mr. Nick goes above and beyond in doing his job as a sales consultant. He offers business with sincerity. He is patient and attentive with my every questions especially in my case as a first time driver sales consultant. He offers business with sincerity. He is patient and attentive with my every questions especially in my case as a first time driver and car owner. I appreciate His assistance and the assistance of the Herb Gordon Team. More

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Great to work with, fast and easy purchase. Very respectful of my wife and I. No hassles or back and forth with sales managers or anyone else. respectful of my wife and I. No hassles or back and forth with sales managers or anyone else. More

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Today was my first visit to the service department with my new Forester. We had made an appointment and when we arrived, Greg Edward and Vitaliy Khlebnikov were very professional and performed a winter ser my new Forester. We had made an appointment and when we arrived, Greg Edward and Vitaliy Khlebnikov were very professional and performed a winter service for the car. It all went smoothly and efficiently More

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Everything was pleasant until we bought the car When my wife wanted to replace her Hyundai with a new car she asked me to accompany her because she thought car dealerships don't take women shopping When my wife wanted to replace her Hyundai with a new car she asked me to accompany her because she thought car dealerships don't take women shopping for cars seriously. I didn't think that was likely any more but went with her. The first time we went to Herb Gordon Subaru we parked and my wife recognized a woman in the car next to us. We asked her if she was also thinking of buying a Subaru and the woman said they already had. They'd been driving the new car for several weeks and had returned for a scheduled overview of the car's features now that they'd had some time to drive it. That sounded like a good idea. We test drove several cars there, liked the salesman and ended up buying an Outback a few weeks later. We drove away on Nov. 2 and that was the last good experience we had with Herb Gordon Subaru. My wife ordered a cargo cover which was not in stock. They said it would take a couple of days to get it in and they would contact us. They never got back to us. After a week, my wife called them and they said yes it was in. They just hadn't let us know it was in. While she was there getting it installed she asked about the followup on the car features. They said someone would get in touch with us. No one ever got back to us. Several week later, my wife emailed them about getting some instruction on the car features. No one responded. Over two months after we bought the car, the touch screens went black as my wife was driving. They came back on but she called the service department to set up a checkup to make sure they wouldn't go out again. They made an appointment for a week later for her to bring the car in. When she went for the appointment and described the screens going out, the service people pretty much told her that it couldn't have happened. They couldn't duplicate the problem and told her to take a picture with her phone if it ever happened again. She texted me in the middle of this to tell me they didn't believe her. Sorry, I believe her and also doubt they would have been so skeptical if I had taken the car in. Meanwhile I've started receiving emails from Herb Gordon thanking me for bringing the car in. I have never brought the car in. My wife is the only one who has brought the car in and she receives zero emails from them despite being the person who actually drives it. While she was there getting the touch screens looked at she actually scheduled the followup instruction. It only took 2 and a half months and repeated requests (all of which were ignored up until then) to get it scheduled. In mid-December we received a mailing asking us how our experience with the dealership had gone. My wife filled it out and sent it back in to Subaru. She didn't give Herb Gordon a good review. That kind of thing is usually enough to get a response from a company. It goes without saying that we didn't get a response. Everything that happened before we bought the car was pleasant. Everything that has happened since we paid for the car has been unpleasant, maybe because my wife has been dealing with Herb Gordon on her own. I should have paid more attention when she said car dealerships don't treat women seriously. More

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Great service My car had wet carpeting within a few weeks of purchase. I was given a loaner car during their investigation, I was kept informed during the service/r My car had wet carpeting within a few weeks of purchase. I was given a loaner car during their investigation, I was kept informed during the service/repair time and my carpeting was fully replaced after the faulty part was replaced. The staff was pleasant, friendly, and professional with every encounter. Highly recommend them for service. More

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