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Nicholas Pastorelli
Nicholas Pastorelli at Russ Darrow Toyota of West Bend

Nicholas Pastorelli

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.9
27 Reviews
4.9

27 Reviews

Write a Review

27 Reviews of Nicholas Pastorelli

June 26, 2025

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Employee Rating

Good people skills and able to handle the job efficiently and effectively. Thank you for helping me with my issues and helping me what certain alarms mean. More

by thiesm28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Abigail Lundberg

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Jun 26, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

June 19, 2025

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Employee Rating

Good service and I liked the video report. Nick was very helpful and talked through the report More

by ryan_m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 14, 2025

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Employee Rating

Very honest place. Work is videod and charges are explained. Ryan has helped me numerous times and he is a great worker who helps his co-workers. I met Jeremiah for the More

by barbpodbrscek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nick Inman, Brandon Vetter, Ryan Knepprath

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Jun 14, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

June 14, 2025

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Nick was prompt, thorough and very pleasant to work with. He is a great service rep.! More

by peonywi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 14, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 11, 2025

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Employee Rating

Everyone was friendly and respectful. The process was fast and the waiting room was comfortable. I also enjoyed having WiFi More

by sesmith61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nick Inman, Brandon Vetter, Ryan Knepprath

Report | Print
Jun 11, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 09, 2025

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Employee Rating

Very efficient and everything done in a timely manner. I was kept abreast of all costs. More

by Gregl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg

Report | Print
Jun 09, 2025

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 08, 2025

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Employee Rating

Just went in for a simple tire rotation / oil change. The crew seemed to be quick and efficient and the adviser had all the information I needed. More

by NSCHUBERT5502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 08, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

June 08, 2025

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Employee Rating

It was very good and fast at good price I was in and out in no time More

by CMAURICIO846
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 08, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 26, 2025

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Employee Rating

Great service, quick, and clear update on the overall health of my vehicle! Would definitely go back More

by Maddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Knepprath

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May 26, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

May 26, 2025

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Professional and organizing good work ethic and very good customer service I will surely recommend my friends family member anybody to you More

by igiehonwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Frymark Danielle, Nick Inman, Brandon Vetter, Ryan Knepprath

Report | Print
May 26, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

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