Nicholas Howard

Wife travelling on a Fri night from San Diego, encountered power steering failure in a 2014 A4. She called Walter's Audi Riverside (service dept was closed, but showroom was still open) and they encountered power steering failure in a 2014 A4. She called Walter's Audi Riverside (service dept was closed, but showroom was still open) and they arranged a tow to the dealership. Showroom personnel were most helpful. Service personnel assessed the problem on Saturday morning, ordered parts (steering rack/tray). After parts arrived Nick Howard and his techs effected repairs expeditiously and car was ready for pick-up by Tues late afternoon. We drove up from San Diego to pick-up the car in Wed, it was delivered to us in spotless condition. Nick Howard was extremely courteous and helpful throughout the repair process, keeping us informed along the way. Overall outstanding effort! More

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I was in for new tires and a possible overheating problem. Nick Howard was my advisor. He gave me a solid explanation of the heating issue, which was a computer problem, not an actual over heating problem. Nick Howard was my advisor. He gave me a solid explanation of the heating issue, which was a computer problem, not an actual over heating problem. He was right on with the time frames and price, and he hooked me up with a sales rep to help with a mobile phone synching issue. I was very satisfied with the experience. More

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Great way to lower the bar on customer service by not follow-up with customers. I called my service advisor about six times and not once did he returned my phone call. He was even notified by customer Se follow-up with customers. I called my service advisor about six times and not once did he returned my phone call. He was even notified by customer Service to call back. I needed explanation on a diagnosis and failed to provide the excellent service I was used to by previous service technicians Alex Wong and Alex Ortiz. They probably set the bar too high for Nicholas. I would have done all my work at this dealership but service rep did not earn his commission by failing to follow through. Over $3500 of fees. Perhaps I will reach out to Walters Audi in Ontario since I found out Alex Wong works there. More

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Nick Howard is an excellent Service Representative. He took great care of me and made the process simple and easy. While in the dealership he took good care of me and made me fell well appreciated. He took great care of me and made the process simple and easy. While in the dealership he took good care of me and made me fell well appreciated. More

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I’m not a fan of submitting a review and always felt it was a waste of time and some reviews were false. But I must share my experience with Nick Howard at Walter’s Audi dealership service department whom was a waste of time and some reviews were false. But I must share my experience with Nick Howard at Walter’s Audi dealership service department whom I received the best treatment. He is the most trustworthy, friendly, and patient associate that provided services to my car at a dealership. I originally took my vehicle in for an oil change. During a complimentary inspection Nick found additional work needed. He provided a show and tell video showing and explaining the problem, which would have gone unnoticed without the inspection, and most likely more costly. This was the first time I experienced this. The video was very comforting and served as proof that the additional work needed was not bogus. Most vehicle engineers tell you about a problem but don’t show you. Nick took care of all the paperwork for my extended warranty, provided a complimentary vehicle, and had my vehicle cleaned and ready at the time promised, which was only one day. He also sent appointment reminders and several notifications updating me of the service progress. I will always look for Nick Howard whenever I have a need for service at Walter’s Audi dealership, Sincerely, Sherry More

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I phoned to speak with the advisor and was told he was with a customer I phoned an hour later, and was told by a different receptionist that he was off work on that day! with a customer I phoned an hour later, and was told by a different receptionist that he was off work on that day! More

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Service advisor is knowledgeable and helpful. We were treated with respect and everyone was very welcoming We were treated with respect and everyone was very welcoming More

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Riverside Audi is the place to go for you car needs. Always there to guide you with any questions or concerns. They treat you like family. Always there to guide you with any questions or concerns. They treat you like family. More

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Honestly, the respect and attention to detail, and just the way they made me feel was amazing the way they made me feel was amazing More

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My car was serviced my car with no issues. I will be back for my other repairs. I will be back for my other repairs. More

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