Nicholas Frey
Nicholas Frey at Lincoln of Wayne

Nicholas Frey

Service Manager

Lincoln of Wayne

1910 State Route 23
Wayne, NJ 07470

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46 Reviews

Nick joined the team as a Client Advisor in Service and is now the Assistant Manager of the department. He can't pin-point his favorite client experience because he feels just one special moment would be unfair to all the others. He handles every situation with a personal touch and care. A fun fact about him is that he can grow one awesome beard! Favorite Quote: "Be something you love & understand."

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46 Reviews

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46 Reviews of Nicholas Frey

December 15, 2022

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Employee Rating

had my Lincoln 2 times in your shop, with same problem, never fixed properly, my car warranty ran out .10K repair out of my pocket. I'll never use this dealership More

by jank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevyn Cruz, Denis Brady , Stephanie Molfetas

Mar 14, 2023

Lincoln of Wayne responded

I am so sorry to hear of your frustrations in Service. I would lover to learn more about your experience and see if there is anything I can do personally on your behalf. Please feel free to reach out to me anytime. Warranty Policy is rigid but possibly we can do some things for you directly outside of that. I look forward to hearing back. With Gratitude Peter Spina Jr - EVP & GM Lincoln Wayne& Ramsey 973-696-9700 x7226

November 14, 2022

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Employee Rating

Excellent service from the moment I pulled into the dealership beautiful waiting room and great communication with service advisor More

by CATHY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevyn Cruz, Denis Brady , Stephanie Molfetas

Dec 02, 2022

Lincoln of Wayne responded

Thank you so much for your kind words and positive feedback. I am so pleased to hear that you enjoyed your visit to our new facility. We are always here for you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

August 26, 2022

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Employee Rating

Professional sales associates, knowledgeable and made me feel welcomed. The delivery process was seamless and was even given a personalized gift from my salesman. More

by Jsmurano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 23, 2022

Lincoln of Wayne responded

Thank you so much for the positive review! We appreciate you and your support! Live well and be happy Peter Spina Jr - EVP & GM Lincoln-Wayne-Ramsey 973-696-9700 x7226

August 19, 2022

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Employee Rating

This is the best dealership in the northeast portion of New Jersey, both in buying and in service. The only dealer I would recommend. More

by twopops1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 23, 2022

Lincoln of Wayne responded

Thank you so much for the positive review! We appreciate you and your support! Live well and be happy Peter Spina Jr - EVP & GM Lincoln-Wayne-Ramsey 973-696-9700 x7226

June 12, 2022

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Employee Rating

Great customer service, very transparent, and made my buying experience easy. My salesman Kenny was very friendly and didnt pressure me to buy. More

by Jonsolo09
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chirico, Joe Cucuzza , Kenny

Jul 15, 2022

Lincoln of Wayne responded

Thank you so much for the positive feedback. I am pleased to hear that Kenny was able to help make your buying experience a positive one! Pressure free and transparency are some of our core tenants! Thank you again and congratulations! Live well and be happy Peter Spina Jr E VP & GM Lincoln of Wayne 973-696-9700 x7226

April 06, 2022

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Employee Rating

Lincoln of Wayne has serviced my last three cars over eight years. Everyone l ever came in contact with professional and friendly. WPC More

by Walter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Peter Spina, Rona Spina, Joe Cucuzza, Kevyn Cruz, Denis Brady , Stephanie Molfetas, Don’t know anyone else

Aug 06, 2022

Lincoln of Wayne responded

Thank you so much Walter for your continued loyalty and support. We are very grateful to have you be part of our Lincoln of Wayne family! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

February 02, 2022

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Employee Rating

this dealers service department is excellent all service personnel are friendly and professional i highly recommend them for purchasing or servicing your vehicle bruce cerra More

by sbjccerra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevyn Cruz, Denis Brady , Stephanie Molfetas

Apr 14, 2022

Lincoln of Wayne responded

Thank you so much for your support and for the positive feedback. We appreciate you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

January 06, 2022

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Employee Rating

Amazing...always! Service, quality and hassle free. I always depend on Lincoln of Wayne especially when its duringa difficulttimelike a car accident! More

by Er21081
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevyn Cruz, Denis Brady, Joe Maass , Crystal Delucca, Stephanie Molfetas

Apr 14, 2022

Lincoln of Wayne responded

Thank you so much for your support and for the the positive feedback. We appreciate you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

December 20, 2021

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Employee Rating

It took a month before they could bring my car in, I needed a loaner. It took them FIVE weeks to diagnose my car, which should have taken a quick google search. Water in the wheel well... google it.. More

by JuliaG
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kevyn Cruz , Stephanie Molfetas, Not thrilled with Steven. Not at all. Everyone else was good.

Dec 22, 2021

Lincoln of Wayne responded

Hi Ms Gaffney I am very sorry for your frustrations surrounding your most recent visit with us. Our goal is to always do our very best for our guests every day. It did take the team some time to verify the exact cause of your leak. It was in fact due to a clogged sunroof drain due to excesses dirt buildup. In situations like this our team does like to be thorough to ensure that there is not any other cause of leaks or water intrusion. I am sure in your research you found that there are at times other causes as well. Given that the leak was in fact limited to the clogged drain, there is no warranty coverage for this as it is classified as excess wear and use from improper cleaning or storage. A proper repair takes time. Everything in the vehicle needs to completely taken out down to the shell and the vehicle is treated to avoid any mold concern. Then the entire vehicle needs to be reassembled. There are many places you could visit that might cut corners during this process but I assure you their speed would be doing you an incredible injustice. We understand you were inconvenienced by this matter which is why our team and Lincoln agreed to split the repair with you, feeling that was fair. We did go back to Lincoln given your position at that point and together we discounted a $3,700 repair down to only a few hundred dollars. In regards to the loaner, I agree an unfortunate occurrence which we offered assistance in the repairs in order to offset your expense there. I do apologize that you are still uncomfortable with the repair process. I am sorry to hear of a check engine light, our scope of work was outside of the powertrain but our team would be happy to look into the matter for you. We are always here for you and would still be honored to assist you in your automotive needs. Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

Dec 22, 2021

JuliaG responded

Thank you for your response. We did check what the check engine light means, which BTW is still on, and one of the causes the manual said it could be due to the electrical system being wet. (P. 170). We were assured the entire electrical system was dried out. We may have to schedule a service call. Thanks again.

October 07, 2021

Dealership Rating
Employee Rating

Great service as usual and very professional as usual...I always have a great experience at lincoln More

by s.bistany4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Chirico, Maria Federico , Tim Cirule

Nov 05, 2021

Lincoln of Wayne responded

Thank you so much for your positive review and for your support. My team and I are very grateful to have you be part of our Lincoln of Wayne family. We are always here for you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

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