Neyma Cuello | Page 18

Waited since August 1924 to get my car finished service managers, giving me the runaround xxxx me off to each other. Very disappointed experience will never recommend anyone to this facility ever. managers, giving me the runaround xxxx me off to each other. Very disappointed experience will never recommend anyone to this facility ever. More

by thecarpenterson Verified Customer Verified Customer

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After doing the work they did, they forgot to align my car. I left and drove it home. My steering wheel was facing left instead of being straight. I took it back. The did an alignment and I left. Now car. I left and drove it home. My steering wheel was facing left instead of being straight. I took it back. The did an alignment and I left. Now my steering wheel was turned to the right. I did a U-turn and took it back again. They said they fixed it but it’s still not straight. I couldn’t afford another rental and had just returned the rental I paid $500 for. I also felt dizzy because I had not had anything to eat and my sugar was off. I’ll have to deal with it another time. I feel like I leased a lemon More

by ladylaw33324 Verified Customer Verified Customer

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8 days for a diagnostic…. . absolutely unacceptable. I picked up my car before being seen because that is insane! I had ZERO communication on updates or a timeline. Nobody answ . absolutely unacceptable. I picked up my car before being seen because that is insane! I had ZERO communication on updates or a timeline. Nobody answers the phone, responds to voicemails or texts. Somehow the sales department were the only ones who tried to help the service department is NON-EXISTENT. I went to my other Jeep dealership and had a same day diagnostic, horrible experience. I understand busy or delays but communicate it !!!!!!! More

by kellyjordan Verified Customer Verified Customer

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Mechanics are not well trained They do not know how to do a proper diagnostic of your car do a proper diagnostic of your car More

by jfherrera11 Verified Customer Verified Customer

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I waited over two hours before anyone even acknowledged my car. After that, I was told I’d need to leave it without being offered a loaner—despite it being under warranty. Since then, I’ve had to call more my car. After that, I was told I’d need to leave it without being offered a loaner—despite it being under warranty. Since then, I’ve had to call more than six times just to get an update, but all I reach is an automated message. I’m currently paying out of pocket for a rental with no information on my vehicle’s status. No one returns calls or follows up. More

by Scott- Verified Customer Verified Customer

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Communication was terrible - I didn’t receive updates or call backs for over 24 hours after dropping my car off. Left 5 messages until we received a call back. call backs for over 24 hours after dropping my car off. Left 5 messages until we received a call back. More

by Santangelo Verified Customer Verified Customer

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Linda Rodriguez in warranty department is absolutely wonderful and Gracie Casanova Service Director did everything possible to accommodate me !!! wonderful and Gracie Casanova Service Director did everything possible to accommodate me !!! More

by HAP Verified Customer Verified Customer

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Costumer service always gently and attentively,help me with all questions and the service of my car was fantastic thank you Hollywood’s jeep with all questions and the service of my car was fantastic thank you Hollywood’s jeep More

by JMPATINO76 Verified Customer Verified Customer

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Car had problem with the hybrid system and they did everything they could to get it fixed as soon as possible everything they could to get it fixed as soon as possible More

by MCALEF Verified Customer Verified Customer

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Really Bad customer service! !!! There's no way to talk to anyone, no one knows anything about your car, they don't answer calls and you have to go in person to realize they have !!! There's no way to talk to anyone, no one knows anything about your car, they don't answer calls and you have to go in person to realize they have no communication with the specialists. My car went two weeks without any mechanic checking it, when Neyma told me it was a one to two day diagnostics, not even the manager has any idea how to have a good customer service, Neyma is unfriendly. The worst place I would never go back to again. Terrible! More

by keyla Esser Verified Customer Verified Customer

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