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Nerhu Pina
Nerhu Pina at Toyota On Western
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Nerhu Pina

Sales Assoicate

Toyota On Western

6941 S Western Ave
Chicago, IL 60636

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4 Reviews
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4 Reviews

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4 Reviews of Nerhu Pina

August 28, 2024

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Employee Rating

Muy mala experiencia no son claros esconden cifras que salen al final ya que firmas More

by lilibabystart73
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rudy

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Sep 01, 2024

Toyota On Western responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 28, 2024

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Employee Rating

Muchos engaños nada claro dan a firmar unas hojas y ponen otras al frente al final muy déspotas después que compras el carro no te conocen te ignoran More

by lilibabystart73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rudy finanzas

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Sep 01, 2024

Toyota On Western responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 13, 2024

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Bought 3 cars with them & always go back again , thank you for always meeting my needs. More

by marthacalderon66
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ignacio Godinez

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Jun 13, 2024

Toyota On Western responded

It's great to hear that you had such a positive experience, Martha. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota On Western!

June 03, 2024

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For some reason, the personal in this dealer is always angry. They pass by you, and they don’t even acknowledge you. And even when you talk to them with that best of your attitude, they always answer in a More

by LALOMINO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gerardo Paredes, Ignacio Godinez, Ismael Pineada, Leo Peralta, Tony Bedolla, Nick Salazar, Gaudencio Chavez

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Jun 03, 2024

Toyota On Western responded

Lalo,,, Are you sure? you pointed out 8 employees 6 in sales and 2 in service. We are known for being most easy going dealership not the crabiest,,,,, what happened? this almost seems like a prank. please call me Ray the GM 7738847235 We appreciat and respect our customers, it's impossible for these many people to be rude to one person at the same time. I'm intrigued. please call me

Jun 03, 2024

Toyota On Western responded

Lalo,,, Are you sure? you pointed out 8 employees 6 in sales and 2 in service. We are known for being most easy going dealership not the crabiest,,,,, what happened? this almost seems like a prank. please call me Ray the GM 7738847235 We appreciat and respect our customers, it's impossible for these many people to be rude to one person at the same time. I'm intrigued. please call me

Jun 03, 2024

LALOMINO68 responded

Before anything else, thank you for answering my review. I took my time to do the survey. I’m taking my time to respond so believe me it’s true. I’m not the kind of person that just for something minor give bad reviews. If I go to this dealer is because it’s too close to my house. But it’s not the first time people in the front desk don’t even acknowledge me. I’ve been standing in front of the front desk for 5 to 10 minutes and nobody even my turn their head to my location. So I make myself notice in the most polite way and is at that time when they answer but they are very rude. Check your video surveillance cameras so you can look at me just trying to see if somebody can help me and nobody does. So I get out of the office and go to the back just looking for my car before I ask anything.

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