Nelson Jimenez

DCH Honda of Nanuet responded

We know it's a big decision for customers to allow a dealership the opportunity to earn their business for a big purchase, and our aim is to show every DCH Honda of Nanuet guest how much we appreciate their choice through every means necessary. To hear his assistance and guidance, through welcoming you to our store and helping you to reach Christine to eventually helping you into your new SUV, earned such kind praise will mean a lot to Nelson. Thank you very much for taking the time to leave such thoughtful feedback. Moving forward, our goal is to keep you enjoying your new vehicle, and we're here to support with anything else you may need. Travel safe and have fun!

DCH Honda of Nanuet responded

Nothing brings us more pride, Alyssa, than hearing from a DCH Honda of Nanuet guest whose purchasing experience went seamlessly. Earning your confidence through clear and informative guidance is a priority, and your compliments will mean a lot to Nelson, Anthony and Greg. Our aim is to keep you comfortable throughout your vehicle ownership, and our team is here to help with anything else you need moving forward. Enjoy the road and travel safe!

DCH Honda of Nanuet responded

Making a vehicle purchase is a big decision, and we owe it to every guest of ours to provide them all the information necessary to be confident in their choice. Nelson will be proud to hear his direct, informative and patient guidance met that objective and led to an amazing, recommendable experience for you here at DCH Honda of Nanuet. We agree the team is lucky to have him. Our team is committed to providing you the same level of support through the future as well and can be reached for help if ever there is need. Enjoy the road and thank you again!

DCH Honda of Nanuet responded

It's always great to hear we've reached our goal of providing DCH Honda of Nanuet customers top-notch assistance from start to finish of their purchasing experience. Thank you for the thoughtful feedback and trust in us with your time and business. Nelson will be proud to learn of your praise and compliments. That same level of care is here for you moving forward, so reach out to the team for anything else you may need. Have fun and travel safe!

DCH Honda of Nanuet responded

Hello, We appreciate the opportunity to work with you and your wife on a vehicle purchase, and it is unfortunate that things did not work out to your liking. It is understandable that you are frustrated, but we feel as though this feedback is unwarranted and misleading. After submitting multiple requests to our dealership for more information about vehicles using several different aliases, you and your spouse arrived at our showroom with a deal that appeared to meet your needs. The ensuing process with your salesperson was mostly seamless. Things continued as such until your request to our finance team that plates currently issued to a vehicle registered to both you and your wife be transferred to the one that was currently being purchased in your spouse’s name only. Upon being informed this was not possible due to New York Motor Vehicle regulations, you became visibly frustrated and asked to speak with our general manager, who was out of office the day of your visit. Our sales manager, who was team lead at the time and more than capable of answering your inquiries, suggested that the fastest viable solution to keeping your same tags would be to have you both sign for the purchase, as you had with the previous vehicle. Under no circumstance was the solution in the context of a “sexist” remark, nor did it suggest your spouse would not be able to purchase the vehicle solely in her name – only that the plates would not be transferrable if this was the chosen route. We have investigated this matter further since the time of your visit and can again confirm our team was correct in accordance with New York Motor Vehicle rules. Our General Sales Manager, Dhimitri Robo, has since reached out to you to discuss this matter directly, and to offer an apology for your frustration and any inconveniences you and your wife were caused. Additionally, he offered to work with you to find a way to satisfy your request that was within the limits of the law, which you refused. Again, we do appreciate the opportunity to gain your business and regret that in the end we could not reach a satisfiable agreement and arrangement for the tag transfer. We wish you and your wife the best with your vehicle search moving forward. Thank you, DCH Honda of Nanuet Management Team