Nelson Gonnell

Great service from Ms Pham. She was knowledgeable, prompt, and very pleasant to deal with. John Andrade the finance manager was also great to work with. She was knowledgeable, prompt, and very pleasant to deal with. John Andrade the finance manager was also great to work with. More

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Over the last few days my wife bought a new 2025 X1 and I unplanned, bought a new 2026 X5. From the start, Yvonne greeted us and helped my wife find the right X1 for her. I was just poking around the showroo unplanned, bought a new 2026 X5. From the start, Yvonne greeted us and helped my wife find the right X1 for her. I was just poking around the showroom and ended up with a new X5! Yvonne was very amicable, knowledgeable, and a pleasure to work with. Nelson, sales manager, was terrific with putting just the right deals together and all with a warm smile and sincerity. Paul, the very efficient finance manager was a breeze to work with and super knowledgeable about moving all the paperwork to accommodate us. The geniuses, John and Cody are expert geniuses, explaining all the new features of our vehicles so we could enjoy them to the fullest. These were our 5th and 6th BMW’s that we’ve owned and BMW of Shrewsbury is a fabulous dealership to work with. Each BMW is better than the last one and absolutely amazing vehicles to drive and own! More

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The whole tram from service through sales was very positive. They helped me to resolve any concerns I had moving to leasing or purchasing a new vehicle. There was no pressure, which for me was the bes positive. They helped me to resolve any concerns I had moving to leasing or purchasing a new vehicle. There was no pressure, which for me was the best experience for getting into a new vehicle. I had shopped Shrewsbury BMW one other time 7 years ago and the experience turned me off so I bought from another dealer. My service adviser convinced me to try again and he was right.. I’m glad I did. More

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By far the best car buying experience we have ever had. The deal was made in minutes! The deal was made in minutes! More

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Amazing customer service! Yvonne always checks in and follows up with any questions. 5 stars! Yvonne always checks in and follows up with any questions. 5 stars! More

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What a fantastic experience my wife and I had at BMW of Shrewsbury. We came with the intent of test driving a certified pre-owned X3. With the help of Yvonne we were able to do that but my wife was not “fe Shrewsbury. We came with the intent of test driving a certified pre-owned X3. With the help of Yvonne we were able to do that but my wife was not “feeling it” as she felt it was too similar to her existing 2015 X5 that we were trading in. With Yvonne’s tireless energy in the searing heat we looked at and ultimately drove a new 2025 X3. Fortunately there was one available in the color and with the options we wanted and my wife felt the excitement she was looking for but was a little hesitant with purchasing new. With the help of Brad and Nelson, we were able to reach a deal with Yvonne that made us feel comfortable with purchasing new. Thanks again to Yvonne, Brad, and Nelson and the rest of the crew at BMW of Shrewsbury! More

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Excellent customer service. Very patient and helpful to explain the car detail . Even have a problem, they fix right away . Very patient and helpful to explain the car detail . Even have a problem, they fix right away . More

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Best car buying experience ever Salesperson Nate was excellent so were the managers Even the GM Brad made sure that I was completely satisfied. Very happy. excellent so were the managers Even the GM Brad made sure that I was completely satisfied. Very happy. More

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I’m always happy with the service at BMW of Shrewsbury. The staff is professional, courteous, and truly goes above and beyond to make sure everything is done right. Whether it’s routine maintenance or some The staff is professional, courteous, and truly goes above and beyond to make sure everything is done right. Whether it’s routine maintenance or something more involved, they communicate clearly and make the whole process smooth and stress-free. I’ve consistently had great experiences here and really appreciate the level of care they put into both their work and customer service. Highly recommend More

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Yvonne was everything you would want in a salesperson; very courteous, professional and very friendly. She is not hesitant to answer any questions you might have about a vehicle or the process. Above all very courteous, professional and very friendly. She is not hesitant to answer any questions you might have about a vehicle or the process. Above all she is very honest and sincere. I would certainly not hesitate to do business with her in the future. More

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