Nelson DeMelo

Rich Johnson was very patient and informative during the whole financial process and finalization of paperwork. whole financial process and finalization of paperwork. More

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My 4th lease from Brewster Subaru. That should speak for itself. This dealership goes above and beyond customer care. I now have a beautiful car at a great price and had a terrific sta That should speak for itself. This dealership goes above and beyond customer care. I now have a beautiful car at a great price and had a terrific staff to work with. My 4th lease with Roy. He is always a pleasure to work with. I simply cannot say enough about this dealership. Roy, Nelson, Rich provide an excellent customer experience. Rich was very friendly and helpful during the closing process making it a pleasure to continue doing business here. Just want to add that the service dept has always been great as well. More

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Overall, I love the people at Brewster Subaru! I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! T I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! They are helpful, and make the car buying experience great… I haven’t had the best luck with my car though. I had purchased a 2016 Crosstrek at Brewster, that I ended up trading in to get a CPO 2020 Legacy, Mag grey VIN 4S3BWAN6XL3027154 on 2/1/22. I have NEVER had so many ongoing issues with any vehicle ever like this, especially one that was 2 years old!!!!! January 2023, it started to give me issues, random not starting, leaving me stranded to wait for roadside assistance, driver focus would constantly alert me to stay alert even when I was seated in a parking lot with the car on, keep my eyes on the road, hands on the steering wheel, if I was heading one direction the speed limit signs would say 35mph, opposite direction 55mph. It spent WEEKS in the shop at Brewster in January, February, March, April and August 2024. I had contacted Subaru corporate in August they were incredibly not helpful told me to contact the NYS Attorney General… At my end, and after 9 weeks of them unable to “duplicate the problem” I was given an opportunity to have the dealer buy back my Legacy. I went and finalized the paperwork on 9/26/24, and this particular vehicle is now for sale in their lot! 🚨Be aware!🚨 The car is 4 years old, not even 90,000 miles on it! I had high hopes that it wouldn’t be resold… I didn’t have buyers remorse after 11 months! That car had everything I wanted in it! Unfortunately, it was VERY UNRELIABLE, my car shouldn’t leave me stranded when I drive into town! More

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I want to thank Anthony, our sales guy. He was amazing! He didn’t just help me find a car that fit my budget; he kept me in the loop every step of the way and made the whole experience enjo He was amazing! He didn’t just help me find a car that fit my budget; he kept me in the loop every step of the way and made the whole experience enjoyable and exciting. He knew it was my first car, so it was a big deal for me. Anthony made sure everything went smoothly from start to finish. I’m really glad he was there to help us! More

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I would highly recommend Brewster Subaru, we purchased a car today and this is an exceptional dealership. Beautiful car at a great price, and terrific staff to work with from start to finish! car today and this is an exceptional dealership. Beautiful car at a great price, and terrific staff to work with from start to finish! More

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We couldn’t have asked for Better! Roy , Mike and the whole Team were Fantastic! From start to finish!! Thank you for the Best Experience Roy , Mike and the whole Team were Fantastic! From start to finish!! Thank you for the Best Experience More

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Overall good experience. However, certain items on the proposal were not explained and added in a non transparent fashion. Had I not asked about them, I would have regretted However, certain items on the proposal were not explained and added in a non transparent fashion. Had I not asked about them, I would have regretted paying extra for such services such as ceramic paint coating. More

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I recently leased a new car from Brewster Subaru and had a very positive experience. The salesperson, Roy L, was friendly, knowledgeable, and not at all pushy. They listened to my needs and helped me find a very positive experience. The salesperson, Roy L, was friendly, knowledgeable, and not at all pushy. They listened to my needs and helped me find the perfect car for my budget. The financing process was also smooth and efficient. I would definitely recommend Brewster Subaru to anyone looking for a new car. More

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My suggestion: Run, do not walk to Brewster Subaru. I was a 10+ year dedicated customer with a competitive Subaru dealership. After a few disappointing experiences with THAT dealership I was on the hun I was a 10+ year dedicated customer with a competitive Subaru dealership. After a few disappointing experiences with THAT dealership I was on the hunt for a more honest and reliable dealer, especially since I was planning on buying a new Legacy this summer. After reaching out to 4 other dealerships, via email, including 2 other Subaru dealers, Brewster Subaru was the only one that expressed a desire to work with me. I struck gold when I reached out to Brewster Subaru. The professionalism, blew me away from the start. No pressure and a willingness to listen. My salesperson Andre gets an 11 out of 10. Rich Johnson, the finance guy, gets the same. I bought a new 2024 Legacy that they were able to work into my budget, in a no hassle sytraight65 forward, no gimmicks environment. Met everyone from my service advisor to service manager to general manager. If you are in the market for a Subaru, Brewster Subaru should be the first stop on yiur search. I guarantee it will be worth the trip. More

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Wonderful staff, as always. Helpful and pleasant. A pleasure all around. I've been a long time customer and will continue. Helpful and pleasant. A pleasure all around. I've been a long time customer and will continue. More

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