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Nelly Justiniano
Nelly Justiniano at Liberty Honda

Nelly Justiniano

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
61 Reviews
4.8

61 Reviews

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61 Reviews of Nelly Justiniano

March 28, 2026

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Employee Rating

Great customer service always a pleasant experience , love getting the videos explaining the work performed More

by mlalteri
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio

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Mar 28, 2026

Liberty Honda responded

It’s great to hear our team provided a pleasant experience each time and that the service videos helped explain the work on your Honda CR-V. Thank you for sharing your feedback and trusting us with your service needs.

March 27, 2026

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Great service. Car was completed when they said it would. I will use Liberty again. More

by martyvarhue
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Service Time
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Recommend Dealer
Yes
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Mar 27, 2026

Liberty Honda responded

Our service advisor Nelly is thrilled to hear that your Honda CR-V was ready as promised. We appreciate your trust and look forward to assisting you again.

March 24, 2026

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Employee Rating

Very pleasant From the time I came to the time I left I was informed and Nelly was very helpful and professional. More

by Mitch0778
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Mar 24, 2026

Liberty Honda responded

It’s wonderful to hear that Nelly provided you with helpful and professional service throughout your visit. We’re glad you felt informed from start to finish. Thank you for trusting us with your Honda Ridgeline, and we hope to see you again for your future service needs.

March 23, 2026

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Employee Rating

I had a great experience Nelly took great care of me she was professional, efficient and provided excellent customer service with a smile. Love Liberty Honda More

by RACHAEL0516
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Mar 23, 2026

Liberty Honda responded

It’s wonderful to hear that Nelly provided professional and efficient care with a smile during your Honda Accord service. We look forward to welcoming you back soon.

March 14, 2026

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Nelly was amazing her service and work I recommend to any one I greatly appreciate her kindness More

by YESSIE1811
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rocky Hernando, Chloe Truglio, Leo Martinez, Chandler Boutin

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Mar 14, 2026

Liberty Honda responded

Thank you for recommending Nelly’s service on your Honda and for sharing your experience. We’re glad her kindness and expertise made your visit so positive.

March 13, 2026

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Employee Rating

Everything was on time and everyone was very polite Communication was great via telephone and text messaging More

by Lsilva23
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Mar 13, 2026

Liberty Honda responded

Thank you for letting us know that your Honda Pilot service was on time and that our team provided courteous support. We’re glad the telephone and text updates kept you informed throughout. We look forward to assisting you with your next service.

March 13, 2026

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Very professional and very up front about what was needed. Talked to me throughout the process and even videoed my vehicle while telling me what was wrong. More

by wmdepascale
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Svetlana Reish

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Mar 13, 2026

Liberty Honda responded

We’re glad our team provided upfront explanations and video walkthroughs during your Honda CR-V service. Thank you for highlighting our professional approach and we look forward to assisting with your CR-V again.

March 12, 2026

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Employee Rating

Very knowledgeable service advisor. Very familiar with me and my vehicle. Knows what to recommend to keep the vehicle's original performance.. More

by tyronet138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Svetlana Reish

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Mar 12, 2026

Liberty Honda responded

It’s great to hear our service advisor’s familiarity with you and your Honda CR-V helped maintain its original performance. Thank you for the five-star rating and for trusting us with your vehicle.

March 05, 2026

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Employee Rating

Nelly was attentive. I did not receive a call back with estimates regarding windshield light More

by EDRICK.FLYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio

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Mar 06, 2026

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 28, 2026

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Employee Rating

?? Area to wait for car maintenance is very nice. Service hours are very good. More

by Arotondo
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Feb 28, 2026

Liberty Honda responded

Thank you for highlighting our waiting area and flexible service schedule. Nelly will be glad to know you found the lounge comfortable and the service hours convenient. Please let us know if we can assist with anything else for your Honda CR-V Hybrid.

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