Nellie Gonzalez

Absolutely wonderful service! !! Nellie and JT (Finance) were phenomenal. Recommend your service and your team any day. !! Nellie and JT (Finance) were phenomenal. Recommend your service and your team any day. More

by THENUNEZFAMILY Verified Customer Verified Customer

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I recently had a fantastic experience purchasing a car from Nellie Gonzalez at West Side Lexus. From the moment I walked in, she was welcoming, knowledgeable, and attentive to my needs. She took the time from Nellie Gonzalez at West Side Lexus. From the moment I walked in, she was welcoming, knowledgeable, and attentive to my needs. She took the time to understand what I was looking for and guided me through the entire process with patience and professionalism. Nellie made sure I had all the information I needed to make an informed decision and answered all my questions thoroughly. Her positive attitude and genuine passion for helping customers truly stood out. Not only did I find the perfect car, but the entire transaction was smooth and efficient. I felt valued as a customer and appreciated the exceptional service I received. I highly recommend Nellie Gonzalez to anyone in the market for a new vehicle. Thank you for making this experience so enjoyable! More

by ERODRIGUEZ110 Verified Customer Verified Customer

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I had an amazing car buying experience—Nellie Gonzalez was efficient, knowledgeable, communicative, and got my car a month early! I truly appreciated her dedication and professionalism throughout the enti was efficient, knowledgeable, communicative, and got my car a month early! I truly appreciated her dedication and professionalism throughout the entire process. Highly recommend! Judy in the finance department made everything smooth and stress-free—she explained everything clearly and was a pleasure to work with. Highly recommend this team! More

by nessa315 Verified Customer Verified Customer

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We were happy with the dealership. Nellie responded to our questions and helped the entire process go quickly. Nellie responded to our questions and helped the entire process go quickly. More

by mfaiola2000 Verified Customer Verified Customer

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Buyers should be told in advance to unfreeze credit versus learning upon arrival. This is my 3rd Lexus and overall customer service is not as robust as in the past, maybe because you don’t have to wor versus learning upon arrival. This is my 3rd Lexus and overall customer service is not as robust as in the past, maybe because you don’t have to work as hard to sell vehicles. Also, don’t waste a buyer’s time if you can’t be competitive on a trade-in. Just say it in advance so the buyer can make a decision to get an appraisal from you or not. You should revise your survey to include “Maybe” or “Not Sure” as options to your question about recommending your dealership. I indicated Yes, but it’s a Maybe or Not Sure. More

by vkirila Verified Customer Verified Customer

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Everyone was kind and knowledgeable. We weee quickly greeted and had a sales rep to us quickly. Clean facilities. We weee quickly greeted and had a sales rep to us quickly. Clean facilities. More

by rachel.lagaly Verified Customer Verified Customer

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Nellie was very knowledgeable about the Lexus RX and she was patient and kind in negotiating a great deal. I’d work with her again on my next car deal. was patient and kind in negotiating a great deal. I’d work with her again on my next car deal. More

by jennifergcook Verified Customer Verified Customer

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Customer service was spot on from the moment I walked through the door to moment I left. through the door to moment I left. More

by judibhaskins Verified Customer Verified Customer

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I brought 30000 cash and Dom Thornton counted it and took my cash and came bat to tell me that my money was short of 2000. I’m very disappointed and I have been calling to get my balance back no one wants to my cash and came bat to tell me that my money was short of 2000. I’m very disappointed and I have been calling to get my balance back no one wants to address the issue. I cannot lose my heard earned money. I need the issue resolved More

by ONYIKE.DAVID Verified Customer Verified Customer

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Nellie was wonderful. I honestly knew exactly what I wanted and enjoyed the fact that Nellie did not tried to sell me on getting something I didn’t want which happens a lo I honestly knew exactly what I wanted and enjoyed the fact that Nellie did not tried to sell me on getting something I didn’t want which happens a lot in the sales world. She definitely made the whole process easy and effortless. She has won a forever client! More

by ELIAECASTELLANOS Verified Customer Verified Customer

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