Needham Shotwell

Mr. Shotwell was very helpful and knowledgeable about the product. We truly enjoy the dealership.. product. We truly enjoy the dealership.. More

by needhamshotwell Verified Customer Verified Customer

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Working with Needham Shotwell at Northside Lexus was a wonderful, stress-free experience for me. Not only is he knowledgeable and thorough, but he is also super personable and professional! He was very co wonderful, stress-free experience for me. Not only is he knowledgeable and thorough, but he is also super personable and professional! He was very communicative every step of the way and very attentive. Thank you so much for making this purchase a stress-free one! I won't stop telling others how wonderful you are, Mr. Shotwell! More

by habhola Verified Customer Verified Customer

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Working with Needham at Northside Lexus was such a great experience! He really listened, anticipated what I needed, and made the whole process feel effortless. What I appreciated most is that he respected m experience! He really listened, anticipated what I needed, and made the whole process feel effortless. What I appreciated most is that he respected my time. It was a smooth, seamless purchase that didn’t take up my whole day. I left feeling taken care of and completely confident in my decision. Thank you to Needham, and Mason in Finance. More

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He is excellent! Kept us up to date and informed. Great dealership to work with! Kept us up to date and informed. Great dealership to work with! More

by lesliechaika Verified Customer Verified Customer

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Needham approach was solid. Answered all our questions with no hesitation. Great to do business with him. I found that the financial person should have offered more informati Answered all our questions with no hesitation. Great to do business with him. I found that the financial person should have offered more information. When presenting service programs and extended warranties. Examples: Never mentioned the $100 deductabke option on the platinum program Never mentioned the golf program option. I learned of those options today on the internet. The program covering tires , glass breakage and key bobs isn’t the one we wanted. Our stupidity! We told the person we had glass coverage and didn’t need that coverage. Today in reviewing the program documents we saw that glass coverage had been marked and we failed to notice it. Openness was definitely lacking. One positive was his assistance in enrolling in the ID me program More

by neasso Verified Customer Verified Customer

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Needham was very professional in answering all my questions, returning phone calls quickly, and helping me find the right car for me. questions, returning phone calls quickly, and helping me find the right car for me. More

by carolyn.kay17 Verified Customer Verified Customer

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Needham was very friendly and helpful throughout the sales process. Highly recommend him and the dealership. sales process. Highly recommend him and the dealership. More

by ashley.adams111 Verified Customer Verified Customer

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Needham is great! He's been our family salesman for years and always takes care of us. Additionally, everyone I encountered during this process was helpful, from techn He's been our family salesman for years and always takes care of us. Additionally, everyone I encountered during this process was helpful, from technology to finance. More

by KATY5 Verified Customer Verified Customer

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Friendly, helpful, interested in determining your needs and desires in the vehicle you want to buy. Great job! and desires in the vehicle you want to buy. Great job! More

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The overall buying experience was straightforward. We did not finance the vehicle, but the finance gentleman was not overly pushy about the add-on insurances. The two tech guys communicated on our lev We did not finance the vehicle, but the finance gentleman was not overly pushy about the add-on insurances. The two tech guys communicated on our level. The complete process was easier than I expected. There was a small issue with lack of response to a text and a voicemail over a two day period. But we did receive a call back after the second voicemail on the third day. I would recommend Northside to my friends. More

by lindapdi Verified Customer Verified Customer

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