Neal Slocombe

Made an appointment for my 5000 mile inspection of my 2025 Grand Highlander Hybrid Platinum Max. Their appointment system is excellent. This dealer has a seamless maintenance process. Got there an hou 2025 Grand Highlander Hybrid Platinum Max. Their appointment system is excellent. This dealer has a seamless maintenance process. Got there an hour early; no worries they still checked me in immediately. They have a well oiled system where areas of their maintenance process is integrated and customer interface was comprehensive. They have two customer waiting lounge’s which serves a variety of free coffee and donuts plus free internet while your car is being worked on. They have numerous staff and garage maintenance facilities to handle vehicles like a well run factory. Great customer service. I highly recommend Toyota of North Austin! More

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Waiting room is very neat, has good coffee and donuts, staff are very friendly. My phone run out of battery, I borrowed charger from a staff member. staff are very friendly. My phone run out of battery, I borrowed charger from a staff member. More

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It took over 2 hours to get my oil changed. That was too long. I was charged way more than advertised. I didn’t like the pressure to spend more money on other than oil change. Also, I had to si That was too long. I was charged way more than advertised. I didn’t like the pressure to spend more money on other than oil change. Also, I had to sign SEVERAL documents!! I will not return to Toyota North Austin, and I won’t recommend them. More

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Your hollow statement about how you “wouldn’t sell a car you wouldn’t give to your [insert every relative and battle buddy under the sun]” is not just laughable—it’s insulting. Let’s be honest: you didn you wouldn’t give to your [insert every relative and battle buddy under the sun]” is not just laughable—it’s insulting. Let’s be honest: you didn’t just push—you pressured, manipulated, and yelled at me and my wife. You tried to intimidate us into buying a vehicle that your dealership clearly knew was in poor condition. That’s not salesmanship—that’s predatory behavior. You are an embarrassment to the profession and a shining example of why used car salesmen have the reputation they do. Your actions have permanently branded Toyota of North Austin as a dishonest operation in my mind—a con job hiding behind a corporate logo. Thankfully, I had the foresight to purchase the extended warranty—something I now fully expect to need. And rest assured, I will never set foot in your dealership again. In fact, I’ll be steering clear of all Group 1 Automotive locations—because if your conduct is any indication of how they operate, then the whole organization is a plague on the industry. You should be ashamed. More

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I had an awesome experience at Toyota of North Austin. My sales representative Hamid Ben Davoodi was the best in town. I had Ram and I wanted to lower my payment without giving up comfort and functiona My sales representative Hamid Ben Davoodi was the best in town. I had Ram and I wanted to lower my payment without giving up comfort and functionality. He went above and beyond the call of duty to get me what I wanted. Patiently showing all the trucks on the lot before making my decision easy. He truly respects and represents the essence of being in sales listening and honing in on the customers needs and wants. Thank you Ben and I definitely will be back to purchase more vehicles from you at Toyota of North Austin. Thank so much to the Dealership for hiring like minded Sales people. More

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Everyone with their professional expertise is the BEST. In each and every area ; everyone is very kind and caring. Ramiro and Sony in the management area go over and beyond assisting me as a client. So gra In each and every area ; everyone is very kind and caring. Ramiro and Sony in the management area go over and beyond assisting me as a client. So grateful in the comfort with all my needs. Sincerely, Elma G. Briscoe Waters. More

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The service managers are the world's worst. They are very un-customer friendly, mean, and unprofessional. They are very un-customer friendly, mean, and unprofessional. More

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En mi visita al Diller Toyota , recibí un Exelente servicio , tanto por el vendedor como por el financista y manager del Diller . Salir de allí feliz con mi carro soñado , hizo de mí días El Mejor ! G servicio , tanto por el vendedor como por el financista y manager del Diller . Salir de allí feliz con mi carro soñado , hizo de mí días El Mejor ! Gracias especialmente al vendedor David , por toda su ayuda Muy agradecida . More

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Had a fantastic experience working with the Toyota of North Austin team! Anthony Avera, was my sales agent, and I couldn’t say enough good things about him. He was very knowledgeable, patient, and you co North Austin team! Anthony Avera, was my sales agent, and I couldn’t say enough good things about him. He was very knowledgeable, patient, and you could tell he actually cared about making a fair deal for both parties. Efren pulido, did the finance portion of the deal and I really enjoyed speaking with him. He was super thorough in explaining everything and took extra time to make sure I understood every aspect. You can tell Anthony and Efren take pride in their work and honor the Toyota North Austin name in doing so. Lastly, wanted to shout out the director, Neal Slocombe. He would periodically check in on the deal and overall had a positive energy that made the whole experience a walk in the park. Couldn’t be happier about choosing to buy with them! More

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Great service very thoughtful good selling points makes you feel welcome with a smile on face at all times you feel welcome with a smile on face at all times More

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