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Nathaniel Jenkins
Nathaniel Jenkins at Heiser Toyota

Nathaniel Jenkins | Page 7

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
96 Reviews
4.6

96 Reviews

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96 Reviews of Nathaniel Jenkins

May 06, 2025

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Employee Rating

The video from the technician was really helpful for us to fully understand the nature of the needed repairs More

by ggalewski
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Recommend Dealer
Yes
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May 06, 2025

Heiser Toyota responded

Dear Valued Customer, Thank you for the valuable feedback. We are so glad to hear you felt the technician video was helpful. Thank you for your business. We look forward to your next visit!

May 02, 2025

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They took care of a few issues we had with a new/used truck. The only issue I have is they left the floor mats really dirty and they were brand new formats. I had to clean them with degreaser. For some r More

by wolfepack_2001
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

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May 03, 2025

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 02, 2025

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The staff was nice and friendly and the cost of the key fob programming was reasonable. Thank you. More

by LeoYang
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Recommend Dealer
Yes
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May 02, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 02, 2025

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Awesome service, always helpful and very informative about what will be done. Cost was very reasonable. More

by Chris
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Tom Lowther

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May 02, 2025

Heiser Toyota responded

Dear Chris, Thank you for the 5 star rating. We are greatly appreciative of your business and look forward to providing you with another 5 star experience at your next visit.

May 02, 2025

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Very good service kind clean understanding trying to understand what’s going on with my car. You are very good. I will be back soon thank you and I really appreciate you. More

by ms.futrell19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther, Lori Gong, Michael Wemmer, Kevin Cameron , Joshua Porter

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May 02, 2025

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 29, 2025

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Nathan is very helpful and knowledgeable. He checked for any other services due at this time to ensure we keep the car in optimal working condition. More

by gsgoss
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

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Apr 30, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Apr 29, 2025

gsgoss responded

Nathan is very helpful and knowledgeable. He checked for any other services due at this time to ensure we keep the car in optimal working condition.

April 25, 2025

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Employee Rating

Nathaniel explained the service I would be receiving at 5000 miles and at 10000 miles when I would be returning. He went through the results of the inspection. I appreciate such thorough communication More

by pammec9133
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

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Apr 25, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 24, 2025

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My service appointment was smooth and quick. It was no problem to have my rav4 serviced in time. More

by mdreinders
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 22, 2025

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Employee Rating

Service has declined rapidly Workmanship and care has been absent in my last few visits More

by CARPKILLER73
Recommend Dealer
No

Other Employees Tagged: Nathaniel Jenkins

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Apr 23, 2025

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 22, 2025

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Very clean, very organized. Nice people. The dealership makes it comfortable for clients to relax while car repairs are done. More

by lajollamed
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

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Apr 23, 2025

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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