Nathan Johnston

I purchased a vehicle from this dealership, and within a month, it began breaking down. The transmission started slipping, and white smoke was coming from the exhaust. When I took it to their service depart month, it began breaking down. The transmission started slipping, and white smoke was coming from the exhaust. When I took it to their service department, they insisted that nothing was wrong and claimed that the issues I was experiencing were normal. As the problems worsened, I was stopped multiple times by concerned drivers who pointed out the white smoke. After further inspection, they finally admitted that the turbo was faulty and needed replacement. I took the car home, but continued to face transmission issues. After bringing it back to the service department for a 4th time, they kept it for two weeks and then informed me that the transmission also needed to be replaced—something I had raised less than a month after purchasing the vehicle. Now, they refuse to take the car back, stating it’s “too far out” from the purchase date. This clearly seems like a tactic to avoid responsibility for the significant issues that were so obviously present from the start. Ultimately, I had to sell the car back to them at a $12,000 loss, having barely driven it due to it being in their shop. On top of this, they never offered a loaner vehicle, forcing me to rent a car for my daily commute. The General Manager was unwilling to admit any type of fault and equally unwilling to help in any way. In fact, he didn’t even respond to my initial emails to him. I only got a response when he “accidentally” responded to me instead of another customer and stated he would be giving me a full refund. When I said thank you, he responded saying he had written that by accident and there was nothing he could do for me except trade me into another car and take a loss on depreciation of the current vehicle. Yes, the same vehicle that was sitting at their service department the entire time I owned. I strongly advise against doing business with this dealership. More

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Rachel helped us with purchasing our 2024 Ford Edge Titanium. She followed thru with the walk-around promise, very knowledgeable about the vehicle and gave her opinion when asked regarding her own expe Titanium. She followed thru with the walk-around promise, very knowledgeable about the vehicle and gave her opinion when asked regarding her own experiences with the Ford Edge. More

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AVOID AT ALL COSTS! short summary: there are so many ways to earn a customer for life, but O'Meara chose to make an enemy instead of a friend. I took my truck to Ome short summary: there are so many ways to earn a customer for life, but O'Meara chose to make an enemy instead of a friend. I took my truck to Omeara Ford for simple repairs – the subwoofer rattled, and the CarPlay system would glitch out. My service agent was Paul, who, while nice, turned out to be completely incompetent, computer illiterate (needing help from other service agents for simple tasks), and simply unreliable. Multiple times, Paul told me my truck was fixed, but it never was. My warranty has since expired, and Paul suggested I call Ford for help. Ford called Omeara on my behalf, set up an appointment, and once again I was told "everything was taken care of" and that there would be no bill. Then Paul called me, informing me I owed $500 for work that should have been covered by Ford under warranty. It took me 6 weeks to argue my way out of that bill. After months of arguing with Paul, dozens of unanswered texts through Omeara Ford’s system, and over $1,000 wasted on rental cars while my truck sat in their parking lot for weeks without being worked on, I’m beyond frustrated. This has been the worst customer service experience of my life. One last note – when I went to see the Service Manager, Mark, another customer was trying to barge into his office with similar complaints, threatening the dealership for keeping their car parked in the lot for weeks without service. TL;DR: Speaker still rattles, CarPlay is still glitching, Paul is completely worthless, and so is the dealership manager Nathan. Save yourself the headache and avoid Omeara Ford at all costs! More

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I loved Rachel, but was a little disappointed with the gentleman we dealt with in finance. gentleman we dealt with in finance. More

by Mike Verified Customer Verified Customer

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