Nathan Heimerl
Nathan Heimerl at Heiser Chevrolet Cadillac
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Nathan Heimerl

Service Advisor

Heiser Chevrolet Cadillac

2620 W Washington St
West Bend, WI 53095

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4.5
454 Reviews

Dealership Experience

12 yrs, 3 mos

Industry Experience

15 yrs, 8 mos

4.5

454 Reviews

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454 Reviews of Nathan Heimerl

March 07, 2025

Dealership Rating
Employee Rating

My oil change was done promptly. Thank you for the prompt service. Was going to a different dealership but they could not get me in until next week and I needed my oil change done du More

by jkn284849
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

February 28, 2025

Dealership Rating
Employee Rating

Heiser employees were polite and easy to work with. They went the extra miles to deliver our vehicle when it wasn't ready for pick up when scheduled. More

by lvixmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We are so glad to hear you had a positive experience with Heiser Chevrolet Cadillac. Thank you for your business. Happy driving!

February 23, 2025

Dealership Rating
Employee Rating

I like going there for my vehicles. They are super fast and get the job done! More

by MSPENNER2
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We are so glad you had a positive experience at Heiser Chevrolet Cadillac. Thank you for your business.

February 20, 2025

Dealership Rating
Employee Rating

Got us in and out quickly. Thanks Took it in for oil change and tire rotation. Service kept us informed. More

by jaycheryl5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2025

Heiser Chevrolet Cadillac responded

Thank you for your review of Heiser Chevrolet Cadillac! We always strive to keep our customers informed while providing quick service. Thank you so much for your business and we look forward to assisting you in the future!

February 19, 2025

Dealership Rating
Employee Rating

My oil change was done in a timely fashion. Technician was courteous and paid extra attention to cleaning my inside windshield due to Mt painful elbow. More

by CHRISCLAVETTE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: William (Liam) Dooley

Feb 21, 2025

Heiser Chevrolet Cadillac responded

Dear Chris, We are so glad you had a good service experience at Heiser Chevrolet Cadillac! We're sorry to hear about your elbow but glad your inside windshield was taken care of by our service team! We look forward to assisting you with any of your vehicle service needs in the future. We deeply appreciate your business!

February 13, 2025

Dealership Rating
Employee Rating

Terrible customer service experience - did not help his new employee fumble through taking my car in, my service item was never fixed, did not call to let us know the car was done and was extremely rude - More

by tdgahlman1
Recommend Dealer
No
Feb 13, 2025

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We apologize that you had a negative experience at Heiser Chevrolet in West Bend. Your feedback is very important to us. We would love the opportunity to discuss your visit in more detail. We are always trying to better our employees and business. Please let us know the best way to contact you and we will reach out! Brian Crandall Sales Director / General Manager bcrandall@heiser.com

February 12, 2025

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Employee Rating

Great service always professional attitude. And willing to answer any questions.And try to work with my schedule for service. More

by hdtophat
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Harris

February 10, 2025

Dealership Rating
Employee Rating

My car wasn’t leaking oil before the oil change it was after the oil change. I brought my vehicle home and the next day pool of oil was in the driveway. They failed to take responsibility for the work the More

by Steve
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 10, 2025

Heiser Chevrolet Cadillac responded

Thank you for your feedback, Steve. We understand your frustration in discovering an oil leak after your service with us. We would love the opportunity to discuss this issue with you further. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nathan Heimerl 262-808-2735 nathan.heimerl@heiser.com

February 09, 2025

Dealership Rating
Employee Rating

Very clean and friendly staff . Appointment was on time and service done in timely manner. More

by behrensnancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 23, 2025

Dealership Rating
Employee Rating

A few glitches, , , lots of personnel changes during our purchase. Good recommendations from others. Final GM was awesome! More

by kstar
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Crandall

Jan 29, 2025

Heiser Chevrolet Cadillac responded

Dear valued customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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