Nathan Heimerl
Nathan Heimerl at Heiser Chevrolet of West Bend
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Nathan Heimerl

Service Manager

Heiser Chevrolet of West Bend

2620 W Washington St
West Bend, WI 53095

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4.5
457 Reviews

Dealership Experience

12 yrs, 4 mos

Industry Experience

15 yrs, 9 mos

4.5

457 Reviews

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457 Reviews of Nathan Heimerl

March 14, 2025

Dealership Rating
Employee Rating

I like this dealer and taking care of my car so nice. They so honest. More

by uklianthawng23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for your business. We appreciate your positive review of Heiser Cadillac. The Heiser Cadillac service team is here for any of your future service needs!

March 13, 2025

Dealership Rating
Employee Rating

I was very disappointed with my service since you didn't fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband ha More

by TERRIROSBECK1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 13, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We want to apologize that the service you recieved at Heiser Chevrolet Cadillac left you feeling dissapointed. We never want customers walking away feeling this way. I have sent your feedback to the appropriate management and someone will reach out. In the meantime, please feel free to contact our General Manager Brian Crandall bcrandall@heiser.com so we can further understand what happened during your service experience.

March 11, 2025

Dealership Rating
Employee Rating

Best sales department, caring individuals that really no how to get you want you want no questions asked. Work with you until the deal is done. More

by timm.mahnke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Heiser Chevrolet of West Bend responded

Dear valued customer, We are so glad you had a good experience at Heiser Chevrolet Cadillac. Thank you for your business!

March 07, 2025

Dealership Rating
Employee Rating

My oil change was done promptly. Thank you for the prompt service. Was going to a different dealership but they could not get me in until next week and I needed my oil change done du More

by jkn284849
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Mar 10, 2025

Heiser Chevrolet of West Bend responded

Thank you for choosing Heiser! We appreciate your business.

February 28, 2025

Dealership Rating
Employee Rating

Heiser employees were polite and easy to work with. They went the extra miles to deliver our vehicle when it wasn't ready for pick up when scheduled. More

by lvixmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear you had a positive experience with Heiser Chevrolet Cadillac. Thank you for your business. Happy driving!

February 23, 2025

Dealership Rating
Employee Rating

I like going there for my vehicles. They are super fast and get the job done! More

by MSPENNER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Crandall, Jared Gengler, Brad Rasmussen, William Harris, Jeremy Brown , Jim Johnson, Steve Nowak, Sue Schneider

Mar 05, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad you had a positive experience at Heiser Chevrolet Cadillac. Thank you for your business.

February 20, 2025

Dealership Rating
Employee Rating

Got us in and out quickly. Thanks Took it in for oil change and tire rotation. Service kept us informed. More

by jaycheryl5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2025

Heiser Chevrolet of West Bend responded

Thank you for your review of Heiser Chevrolet Cadillac! We always strive to keep our customers informed while providing quick service. Thank you so much for your business and we look forward to assisting you in the future!

February 19, 2025

Dealership Rating
Employee Rating

My oil change was done in a timely fashion. Technician was courteous and paid extra attention to cleaning my inside windshield due to Mt painful elbow. More

by CHRISCLAVETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William (Liam) Dooley

Feb 21, 2025

Heiser Chevrolet of West Bend responded

Dear Chris, We are so glad you had a good service experience at Heiser Chevrolet Cadillac! We're sorry to hear about your elbow but glad your inside windshield was taken care of by our service team! We look forward to assisting you with any of your vehicle service needs in the future. We deeply appreciate your business!

February 13, 2025

Dealership Rating
Employee Rating

Terrible customer service experience - did not help his new employee fumble through taking my car in, my service item was never fixed, did not call to let us know the car was done and was extremely rude - More

by tdgahlman1
Recommend Dealer
No
Feb 13, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We apologize that you had a negative experience at Heiser Chevrolet in West Bend. Your feedback is very important to us. We would love the opportunity to discuss your visit in more detail. We are always trying to better our employees and business. Please let us know the best way to contact you and we will reach out! Brian Crandall Sales Director / General Manager bcrandall@heiser.com

February 12, 2025

Dealership Rating
Employee Rating

Great service always professional attitude. And willing to answer any questions.And try to work with my schedule for service. More

by hdtophat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Harris

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