Nathan Erlandson
Nathan Erlandson at St Cloud Toyota
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Nathan Erlandson

Service Advisor

St Cloud Toyota

418 Second Street South
Waite Park, MN 56387

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4.6
8 Reviews
4.6

8 Reviews

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8 Reviews of Nathan Erlandson

August 29, 2024

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Employee Rating

Its a pleasure to do business with St Cloud toyota. The people are so friendly and helpful. More

by GLASHTON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2024

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

August 10, 2024

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Employee Rating

Not good first was told needed new air filters cabin and both in the engine was told slight discoloration was told needed replacement with 5000 miles on the truck then while they were rotating, the tires sn More

by todd82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mo Ali

Aug 12, 2024

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our xx. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our service manager, Lori Heinz, at 320-253-2581 at your earliest convenience.

July 23, 2024

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Employee Rating

I was disappointed with today’s service. I had an appointment at 10am. I got there before my appointment time. I was there until noon for a tire rotation…I think I’ll go somewhere else next More

by HEATHERBEUTZ07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 25, 2024

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our xx. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We apologize for the long wait. If there's anything else we can do for you, please call our service manager, Lori Heinz, at 320-253-2581.

July 01, 2024

Dealership Rating
Employee Rating

very helpful and nice. A sales employee also took time out of his day to help with my navigation system. very much appreciated. More

by mhamak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Yang

Jul 02, 2024

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

June 27, 2024

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Employee Rating

Great dealership with exceptional customer service. Have driven Toyotas for the past 7 years and wouldn’t drive anything else. More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

April 04, 2024

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Employee Rating

Excellent work,excellent communication,and a pleasure to work with. I highly recommend them for any kind of service work. More

by Harry
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

March 01, 2024

Dealership Rating
Employee Rating

service advisor was very kind and courteous. how ever the parts department was very rude, I had a part replacement on my Tundra that I had to wait for 4 months for the part to arrive and repla More

by xx.cloudtoyotaaccount.6mzvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Faber

Mar 04, 2024

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our xx. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our parts manager, Mark Bergeron at 320-253-2581 at your earliest convenience.

February 11, 2024

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Employee Rating

Took a little longer then usual, was there for 2 hours for an oil change and tire rotation. More

by fatroyal16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

St Cloud Toyota responded

Thank you for the feedback. We apologize for the long wait, and we will try to improve on it.

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