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Nathan Cooke
Nathan Cooke at Diamond Chevrolet of San Bernardino
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Nathan Cooke

Service Advisor

Diamond Chevrolet of San Bernardino

909 W 21st Street
San Bernardino, CA 92405

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4.5
247 Reviews
4.5

247 Reviews

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247 Reviews of Nathan Cooke

November 12, 2024

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Employee Rating

Nathan is awesome, I will be back for all of my services! Great job Nathan! More

by Rayfied12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Diamond Chevrolet of San Bernardino responded

Thank you so much for your fantastic review! I'm thrilled to hear that you had an awesome experience with Nathan at Diamond Chevrolet of San Bernardino. I look forward to seeing you again for all of your service needs! Your support means a lot to me! Best, Israel Mora (909) 883-8833

November 11, 2024

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Employee Rating

Fast efficient service. Brand new 2024 Premium Chevy Tahoe. From start to finish, I’m satisfies More

by LECOLA1081
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! I'm thrilled to hear that you had a fast and efficient experience at Diamond Chevrolet of San Bernardino with your brand new 2024 Premium Chevy Tahoe. Your satisfaction means a lot to me! I look forward to serving you again in the future. Enjoy your new ride! Best, Israel Mora (909) 883-8833

November 10, 2024

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Employee Rating

I'm very pleased & like everyone's nice hospitality with what has to get done with my car. Nice service done More

by joezamora1480
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful feedback! I'm thrilled to hear that you had a great experience with the hospitality and service at Diamond Chevrolet of San Bernardino. I strive to provide excellent service to all our customers. I look forward to seeing you again for your future automotive needs! Best, Israel Mora (909) 883-8833

November 09, 2024

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Employee Rating

Excellent customer service. Especially Nathan Cooke. He has always been very helpful and informative and courteous. More

by DIAMONDCHEVROLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We're thrilled to hear that you received excellent customer service at Diamond Chevrolet of San Bernardino. Nathan truly values his customers, and it’s great to know he was helpful and informative during your visit. We look forward to seeing you again soon! Best, Israel Mora (909) 883-8833

November 09, 2024

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Employee Rating

They are very helpful to let us know about recalls on both our car's More

by CFSANCHEZ5129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Brady, Eddie Rodriguez, Evelyn Rivera

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Nov 12, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your positive feedback! We’re glad to hear that our team at Diamond Chevrolet of San Bernardino was helpful in informing you about the recalls on both of your cars. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

November 09, 2024

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Employee Rating

Bad attitude and rude, seemed to not care about customers I will not be returning to this dealer More

by MOPAROBSESSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 13, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We understand that customer service is crucial, and we appreciate your feedback. If you'd like to discuss your concerns further, please feel free to contact me directly. We value your input and hope to address any issues you encountered and work towards a resolution. Best, Israel Mora (909) 883-8833

November 07, 2024

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Employee Rating

Friendly staff and service is generally very quick. They explain charges thoroughly so there are no surprise charges. I appreciate having this location as an option to service my car. More

by BMARTIN2604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Brady, Eddie Rodriguez, Evelyn Rivera

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Nov 08, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We're thrilled to hear that you found our staff friendly and that our service met your expectations. At Diamond Chevrolet of San Bernardino, we strive to provide clear explanations so there are no surprises. We appreciate your trust in us and look forward to serving you again in the future! Best, Israel Mora (909) 883-8833

November 01, 2024

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Employee Rating

Poor customer service and experience. They never went into detail about what they did to my truck and showed no sense of urgency in helping customers. I’m still waiting for the service I More

by saenzsaymarcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Evelyn Rivera

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Nov 05, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We understand your concerns regarding the service you received for your truck at Diamond Chevrolet of San Bernardino. It’s important to us that our customers feel informed and valued. I encourage you to reach out to me directly so we can address your specific situation and ensure that you receive the service you paid for. Your feedback is appreciated, and we are committed to improving. Best, Israel Mora (909) 883-8833

October 31, 2024

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Employee Rating

It’s extremely ridiculous with their prices took my Tahoe to get fixed they want to charge me $3000 took it somewhere else got it done for 1000. Will definitely never go back and will definitely not recommen More

by LASJKFASFLKJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 02, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience. We understand how pricing can be a significant concern, and we appreciate your feedback regarding the service on your Tahoe. At Diamond Chevrolet of San Bernardino, we strive to provide competitive rates and high-quality service and products that beat aftermarket quality. If you would like to discuss this further, we encourage you to reach out to us directly. Thank you for considering us, and we hope you'll think of us again in the future. Best, Israel Mora imora@daliaauto.com (909) 883-8833

October 30, 2024

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Employee Rating

Nathan’s in the service department has excellent customer service and they fixed my chevy volt within days!!! More

by jonathancaldwell808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Rojas, Jason Johnson, Elizabeth Ornelas, David De La Mancha, Sean Henderson, Duc Nguyen, Eddie Brady, Eddie Rodriguez, Evelyn Rivera

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Nov 02, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience! I'm thrilled to hear that you received excellent customer service from our service department and that your Chevy Volt was fixed promptly. At Diamond Chevrolet of San Bernardino, I strive to provide the best experience possible. I look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

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