Nate Sousley
Nate Sousley at Wood Nissan Lee's Summit
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Nate Sousley

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.9
121 Reviews
4.9

121 Reviews

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121 Reviews of Nate Sousley

February 10, 2025

Dealership Rating
Employee Rating

Always receive great service from this dealer. This is our 6th Nissan and have ha all of them serviced here. More

by joanneff
Service Price Transparency
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Recommend Dealer
Yes

February 03, 2025

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Love the friendly customer service. Quick in and out. I would recommend to my friends More

by Lysleheap
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Recommend Dealer
Yes
Feb 10, 2025

Wood Nissan Lee's Summit responded

Sounds like you had an awesome experience! Fast, friendly service makes a huge difference. I'm sure your friends would appreciate the recommendation!

January 22, 2025

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Always friendly and excellent customer service! I have been a customer for seven years now More

by Bethfielder
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Recommend Dealer
Yes
Jan 23, 2025

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the kind review we greatly appreciate it!

January 21, 2025

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The work took six weeks. Which I understand is not in their control, but no one ever answers the phone in the service department I would literally have to drive up there More

by paul d
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Recommend Dealer
No

Other Employees Tagged: Jack Spence, Rob Smith, Kolten Ferrier, Kanyon Salyer, Serik Davidson , The only person I was ever able to really talk to you was Jack when he was available

Jan 23, 2025

Wood Nissan Lee's Summit responded

Thank you for taking the time to share your feedback. We deeply regret the inconvenience and frustration caused by the lack of communication during the repair process. Clear and consistent updates are an essential part of providing excellent service, and we’re truly sorry we fell short in this instance. While we’re glad the repairs were completed correctly, we understand that the challenges you faced with communication and timelines were unacceptable. Please know that we are actively working on improving our processes to ensure a more seamless and transparent experience for all our customers moving forward. We appreciate your patience and understanding, and we are committed to doing better.

January 13, 2025

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Fast, professional, perfect . .couldn't be happier did what was expected and no complaints; definitely will be back. More

by spruce2334
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Recommend Dealer
Yes
Jan 16, 2025

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the kind review we greatly appreciate it!

January 13, 2025

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Employee Rating

Great service and very professional Was in for my oil change but had hit a curb in the ice and they were willing to check under the car for any damage plus rotate my tires and change my internal air filt More

by Pamela
Service Price Transparency
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Recommend Dealer
Yes
Jan 16, 2025

Wood Nissan Lee's Summit responded

I'm happy to hear my team took great care of you! Thank you for the kind review we greatly appreciate it!

January 03, 2025

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Employee Rating

There is no one I trust more to take care of my car than the friendly and professional service staff at Wood Nissan More

by katesisil.mps
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Recommend Dealer
Yes
Jan 05, 2025

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the kind review we greatly appreciate it!

January 01, 2025

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Employee Rating

Great service and reliable information. Provides great explanation of service and didn't try and upsale unnecessary services. Thanks for always being upfront. More

by Kwa3535
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Recommend Dealer
Yes
Jan 02, 2025

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the feedback we greatly appreciate it!

December 10, 2024

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Employee Rating

I drive from Sibley to Lee’s Summit for service on my vehicle. That says something about the service received More

by Jrush1031
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jack Spence

Dec 12, 2024

Wood Nissan Lee's Summit responded

We love that you come service your vehicle with us from that far of a drive! Thank you for the kind review we greatly appreciate it!

November 28, 2024

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Employee Rating

Took 2 hours for an oil change, I’m going to assume because of the Holidays but other than that, all good. Love my car. More

by Leslie Stevenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2024

Wood Nissan Lee's Summit responded

I am sorry that your oil change took a little bit longer we try our very best to get our customers in and out as quickly as possible! Thank you for the feedback we greatly appreciate it!

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