Nate Garcia

Great customer service kept in contact the whole time while I was waiting on service to be completed while I was waiting on service to be completed More

by Daviddealba61 Verified Customer Verified Customer

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Had a rattle in dashboard that was very annoying. I could not figure out where it was coming from, took it to Germain Honda dealership in Surprise and they were able to locate the problem, they wil I could not figure out where it was coming from, took it to Germain Honda dealership in Surprise and they were able to locate the problem, they will call when new part arrives. Service repetitive was very efficient and I am pleased with the outcome. More

by kenbartend Verified Customer Verified Customer

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Love the service department! Best car dealership experience I have ever had. Will be a repeat customer. Best car dealership experience I have ever had. Will be a repeat customer. More

by 1968colleen Verified Customer Verified Customer

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The maintenance was performed within the stated window. We always have superior service at Germain Honda. We always have superior service at Germain Honda. More

by abanton1 Verified Customer Verified Customer

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Still waiting on recall for my 2019 CRV fuel pump impeller. Indicated after last servicing you would call me when in stock impeller. Indicated after last servicing you would call me when in stock More

by stevecoffman65 Verified Customer Verified Customer

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I was very pleased with the service that was provided it was quick and easy and I’ll be using them again if I have any other car troubles. was quick and easy and I’ll be using them again if I have any other car troubles. More

by Alexharrison0828 Verified Customer Verified Customer

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I came in to have an oil change and a recall item to be fixed. My service rep didn’t know if the parts were available for the recall item so I asked him to please let me know as that would determine how lo fixed. My service rep didn’t know if the parts were available for the recall item so I asked him to please let me know as that would determine how long I would be there. He said he would. I sat down and waited. An hour later I got up to see if both items were to be done. He and three other men were in an office. It was a glass office. I stood outside the office to wait until someone saw that I needed help. No one came out. I notice my car keys on the counter and my car ready to go so I knocked on the glass and finally got someone’s attention. My service rep apologized saying he was in a meeting. I asked him if my car was going to get the recall item fixed and he said no. I asked him why he didn’t notify me. He had no reason. I then asked if my car was ready and it was. How much extra time did I wait I don’t know. Clearly I wasn’t a priority. I was not happy. More

by ssladebrown Verified Customer Verified Customer

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Nathan went above and beyond helping us get our van fixed! His extra effort helped save us money and get my van working great again. fixed! His extra effort helped save us money and get my van working great again. More

by kldesanti Verified Customer Verified Customer

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Professional and friendly the Honda was service in a great time management. The facility was friendly great time management. The facility was friendly More

by paulaamos53 Verified Customer Verified Customer

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Victor was able to work with me with the issue on my 2024 Honda Civic. He updated me on the issue and explained the issue and how to keep it from happening again. I appreciated the time he took with me. Honda Civic. He updated me on the issue and explained the issue and how to keep it from happening again. I appreciated the time he took with me. More

by g.e.risinger Verified Customer Verified Customer

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