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Nate Garcia

Overview Reviews (101) Inventory (248)

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Nate Garcia

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Nate Garcia

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

Hello! I've been at Germain Honda of Surprise since February 2020 and would love to meet you and your Honda. In addition to working with you on your cars needs, I am a USAF veteran who enjoys fishing, biking, and spending quality time with my family.

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4.8

101 Reviews

Overview Reviews (101) Inventory (248)

Dealership Experience

5 yrs, 3 mos

Industry Experience

7 yrs, 11 mos

Specialties & Trainings

Automotive technician degree from Arizona Automotive Institute

4.8

101 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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101 Reviews of Nate Garcia

April 08, 2025

Dealership Rating

Employee Rating

The service department performed all maintenance items that I requested. My Ridgeline also had a recall that was repaired. I’m satisfied with the work performed on my truck. that I requested. My Ridgeline also had a recall that was repaired. I’m satisfied with the work performed on my truck. More

by mikepershingcurtis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 08, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your experience. We hope that your next visit is worthy of a 5-star rating. Best Regards, Sassha Motz General Manager

April 08, 2025

Dealership Rating

Employee Rating

Your crew is prompt , professional and responsible. That is all that I can expect from an auto service department. That is all that I can expect from an auto service department. More

by cjshull

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 09, 2025 -

Germain Honda of Surprise responded

We are happy to know that all your needs and expectations have been met. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

April 07, 2025

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Employee Rating

I was charged $885 for 2 hours of labor to fix the A/C. Also, the inspection sheet showed that both my engine and in cabin air filters were dirty and needed to be replaced. I replaced both filters 2 weeks Also, the inspection sheet showed that both my engine and in cabin air filters were dirty and needed to be replaced. I replaced both filters 2 weeks ago. I know labor rates are always inflated, but this is over the top. Telling me my filters are dirty is just shady business trying to get more money. More

by mavid20

Verified Customer

Recommend Dealer

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April 04, 2025

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Employee Rating

They were very friendly and service was done in a timely manner. Plus they added addition of a free car wash has always nice. manner. Plus they added addition of a free car wash has always nice. More

by jumper22ed

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alfredo (Al) Bustamante

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Apr 07, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your quality and efficient service experience with us here at Germain Honda of Surprise. Your overall satisfaction is our priority. Best Regards, Sassha Motz General Manager

April 03, 2025

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Employee Rating

The cost to replace the parts is prohibitive. I would have to go to other service next time to get it more reasonable price. I would have to go to other service next time to get it more reasonable price. More

by m_harrington2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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March 30, 2025

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Wonderful quick service! !!! They were friendly and efficient. I am a widow and never feel they take advantage of my being a woman. Love them! !!! They were friendly and efficient. I am a widow and never feel they take advantage of my being a woman. Love them! More

by g.hannan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 02, 2025 -

Germain Honda of Surprise responded

Thank you for trusting our team as we only have your best interest at heart and are here to support you throughout your ownership experience. Best Regards, Sassha Motz General Manager

March 29, 2025

Dealership Rating

Employee Rating

Greeted immediately by Nathan G. . Told what was going to be done, and the approximate time for it to be completed. The recall repair was completed as briefed. . Told what was going to be done, and the approximate time for it to be completed. The recall repair was completed as briefed. More

by tombooth1951

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 02, 2025 -

Germain Honda of Surprise responded

Thank you for your trust in our service team! We're happy Nathan provided you with thorough and informative service. Please don't hesitate to give us a call the next time we may help you. Best Regards, Sassha Motz General Manager

March 28, 2025

Dealership Rating

Employee Rating

Nathan was great to work with, he kept us informed while we waited for the car repair to be done and explained all other things that would need to be done on our next appointment. Great job ! we waited for the car repair to be done and explained all other things that would need to be done on our next appointment. Great job ! More

by bellafiore1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 02, 2025 -

Germain Honda of Surprise responded

Our team is happy Nathan ensured your overall satisfaction during your recent service visit. See you at your next appointment. Best Regards, Sassha Motz General Manager

March 26, 2025

Dealership Rating

Employee Rating

Very pleased with the service I received. Timely and professional as well. Lyft ride was a nice bonus Timely and professional as well. Lyft ride was a nice bonus More

by randaricha

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alfredo (Al) Bustamante

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Apr 03, 2025 -

Germain Honda of Surprise responded

Your business and positive feedback are greatly appreciated. Thank you for choosing Germain for your automotive service needs. Best Regards, Sassha Motz General Manager

March 24, 2025

Dealership Rating

Employee Rating

The service was very thorough and the customer service rep was very good. I was also happy with the rides provided. rep was very good. I was also happy with the rides provided. More

by eswafford1

Verified Customer

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 03, 2025 -

Germain Honda of Surprise responded

Thanks for the awesome feedback on your service visit! We hope you'll continue to choose Germain Honda for your automotive needs. Best Regards, Sassha Motz General Manager

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