Nate Garcia
Nate Garcia at Germain Honda of Surprise
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Nate Garcia

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.8
105 Reviews

Hello! I've been at Germain Honda of Surprise since February 2020 and would love to meet you and your Honda. In addition to working with you on your cars needs, I am a USAF veteran who enjoys fishing, biking, and spending quality time with my family.

Dealership Experience

5 yrs, 3 mos

Industry Experience

7 yrs, 11 mos

Specialties & Trainings

Automotive technician degree from Arizona Automotive Institute

4.8

105 Reviews

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105 Reviews of Nate Garcia

April 14, 2025

Dealership Rating
Employee Rating

Nathan is great. He explains everything that is being done and why. Have never had an issue with the work done at this dealership More

by mlhoagie
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 14, 2025

Germain Honda of Surprise responded

Thank you for your trust in our service team! We're happy Nathan provided you with thorough and informative service. Please don't hesitate to give us a call the next time we may help you. Best Regards, Sassha Motz General Manager

April 14, 2025

Dealership Rating
Employee Rating

Finance person did not advise us of proper financing options. He said 7.5% was the best offer he had and had never seen a 2.99% finance. We worked with sales people and they were able to find the 2.99% More

by TWOSCHIMS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

April 14, 2025

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Nathan got our car in and had it checked out and gave us all the info backed More

by e44551
Recommend Dealer
Yes
Apr 15, 2025

Germain Honda of Surprise responded

Your overall satisfaction is our priority. Thank you for sharing. Best Regards, Sassha Motz General Manager

April 14, 2025

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Sometimes the wait times at the dealership for service is longer than I expected.Perhaps there's a shortage of mechanics. More

by gsmacdo
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 15, 2025

Germain Honda of Surprise responded

We appreciate your business and your feedback. Our team is sorry to learn that we don't always meet your time expectations. Best Regards, Sassha Motz General Manager

April 08, 2025

Dealership Rating
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Your crew is prompt , professional and responsible. That is all that I can expect from an auto service department. More

by cjshull
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 09, 2025

Germain Honda of Surprise responded

We are happy to know that all your needs and expectations have been met. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

April 08, 2025

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Employee Rating

The service department performed all maintenance items that I requested. My Ridgeline also had a recall that was repaired. I’m satisfied with the work performed on my truck. More

by mikepershingcurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2025

Germain Honda of Surprise responded

Thank you for sharing your experience. We hope that your next visit is worthy of a 5-star rating. Best Regards, Sassha Motz General Manager

April 07, 2025

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Employee Rating

I was charged $885 for 2 hours of labor to fix the A/C. Also, the inspection sheet showed that both my engine and in cabin air filters were dirty and needed to be replaced. I replaced both filters 2 weeks More

by mavid20
Recommend Dealer
No
Apr 11, 2025

Germain Honda of Surprise responded

We sincerely appreciate your candid feedback. The best and only way for us to continue to grow and improve is for our guests to let us know when we have fallen short of their expectations. We appreciate you taking the time to speak with our Service Manager David regarding your concerns and allowing him to review the pictures and our recommendations with you. Our goal is to ensure a positive and trustworthy experience for our valued guests. If you have any further questions or concerns we are here to support you throughout your ownership experience. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

April 04, 2025

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Employee Rating

They were very friendly and service was done in a timely manner. Plus they added addition of a free car wash has always nice. More

by jumper22ed
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante

Apr 07, 2025

Germain Honda of Surprise responded

Thank you for sharing your quality and efficient service experience with us here at Germain Honda of Surprise. Your overall satisfaction is our priority. Best Regards, Sassha Motz General Manager

April 03, 2025

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Employee Rating

The cost to replace the parts is prohibitive. I would have to go to other service next time to get it more reasonable price. More

by m_harrington2
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Service Communication
Recommend Dealer
Yes

March 30, 2025

Dealership Rating
Employee Rating

Wonderful quick service! !!! They were friendly and efficient. I am a widow and never feel they take advantage of my being a woman. Love them! More

by g.hannan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Germain Honda of Surprise responded

Thank you for trusting our team as we only have your best interest at heart and are here to support you throughout your ownership experience. Best Regards, Sassha Motz General Manager

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