Natalie Shell

Out of state and had a wheel bearing go out , couldn’t have been at a better place , such wonderful and caring staff, went out of their way to help us get on the road again , and made sure we were comfort have been at a better place , such wonderful and caring staff, went out of their way to help us get on the road again , and made sure we were comfortable during our wait time, thank y’all, would recommend this place to all our friends and family, thanks again. More

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I bought my vehicle a month ago and when I bought it, they said the passenger window needed fixed. That was fine with me, everything else seemed to work fine. Not even 12 HOURS after bringing the vehicle they said the passenger window needed fixed. That was fine with me, everything else seemed to work fine. Not even 12 HOURS after bringing the vehicle home, two other windows stopped working. I rolled my windows down one time and could not get them to go back up. They want to charge me $1000+ to fix the windows instead of making it right by me because "it isn't covered by the warranty". I could understand them not wanting to fix it if I had the car for a month or two before having issues BUT IT WAS ONE DAY! My review would have been very different if they had just fixed the windows.This was my first car buying experience from a dealership and it's been CRAPPY AND STRESSFUL to say the least. This car lot does not care what condition their vehicles are in before putting them out to be sold. I would not recommend buying a car from this business and I will make sure to tell every single person I know to stay far away from them. The only good thing I have to say about this company is that Natalie in the service department was very nice and tried to help. More

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Received outstanding service when we stopped to have the AC checked. Natalie and Caleb worked us right in and we were so impressed at how they had us on our way to Nashville so quickly. Thanks so much! AC checked. Natalie and Caleb worked us right in and we were so impressed at how they had us on our way to Nashville so quickly. Thanks so much! More

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Friendly sales staff and management. Answered questions honestly and had good follow up through and after the sale. Answered questions honestly and had good follow up through and after the sale. More

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Recently we were traveling east on I-40 across the country and started having transmission issues. Harry Robinson was the closest dealership to our location. We called them and told them we were hav country and started having transmission issues. Harry Robinson was the closest dealership to our location. We called them and told them we were having issues, they said it would be two weeks before they could get us in. When we told them we were traveling they made us an appt right away. As soon as we arrived they hooked up our truck to diagnostics and found the issue. We were back on the road in an hour and 15 minutes. Everyone was nice, helpful, and worked quickly. Highly recommend their service team. Natalie spear headed our entire visit and was so helpful. Thanks so much! More

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This dealership was very helpful, Natalie got me in to do a last minute oil change and took care of me. I also had questions about another vehicle and Natalie pointed me in the right direction to get tho a last minute oil change and took care of me. I also had questions about another vehicle and Natalie pointed me in the right direction to get those questions answered! Thank you ! More

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Natalie shell is absolutely the best, she works around my schedule, and makes sure I’m always taking care of even if she not at work! She the best ever! schedule, and makes sure I’m always taking care of even if she not at work! She the best ever! More

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My experience with Harry Robinson and Natalie were both great! Natalie takes care of her customers with the upmost respect. You can tell she definitely cares about doing a good job which is such a nice bre great! Natalie takes care of her customers with the upmost respect. You can tell she definitely cares about doing a good job which is such a nice breath of fresh air. More

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All three service representatives I dealt with did a great job of providing customer service. They listened and explained everything to my satisfaction and solved all my service issues. I would highly great job of providing customer service. They listened and explained everything to my satisfaction and solved all my service issues. I would highly recommend Sallisaw Ford’s service department. Thank you. Alex Catsavis More

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