Nancy West | Page 6

Thank You I got a great deal on a 2017 Corolla. I stopped by to see if they were interested in helping our Cub scout pack by buying camp cards. They helped us c I got a great deal on a 2017 Corolla. I stopped by to see if they were interested in helping our Cub scout pack by buying camp cards. They helped us complete the goal of getting all the scouts to camp! Thank you to Sheldon Wishnia and Nancy West! More

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Excellent quality service and work on my car. They always give top-notch service no matter which department I happen to be working with. Chad is great. Tammy is great. Nancy is great. I could go They always give top-notch service no matter which department I happen to be working with. Chad is great. Tammy is great. Nancy is great. I could go on and on. More

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Awesome!! First off, our salesman Doug Miller was wonderful. He is the main reason this is our second vehicle purchase from him. All of the Beaver Toyota staff First off, our salesman Doug Miller was wonderful. He is the main reason this is our second vehicle purchase from him. All of the Beaver Toyota staff are friendly and professional. Their service is unparalleled and the best. We are Beaver Toyota customers for life. More

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Tom Mac Sales Rep TMac wowed us at beaver Toyota. Had a great experience and walked away with a terrific deal on our used Nissan rouge! We will be recommending everyone TMac wowed us at beaver Toyota. Had a great experience and walked away with a terrific deal on our used Nissan rouge! We will be recommending everyone we know! More

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Awesome service Dave is a very helpful person. He takes his time explaining what’s happening and is very quick to help lead you in the right direction! Definitely rec Dave is a very helpful person. He takes his time explaining what’s happening and is very quick to help lead you in the right direction! Definitely recommend him! More

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CL Daniels Beaver Toyota And a 4Runner The experience I had at Beaver Toyota was just what you want when you purchase a new car: A salesperson with knowledge, personally and customer ca The experience I had at Beaver Toyota was just what you want when you purchase a new car: A salesperson with knowledge, personally and customer care A dealership with a staff to put the whole package together hospitality, pricing ,and financing, Beaver Toyota was there to WOW ME. They found the exact truck I wanted with all the right features and then some. I hope service is able to follow though with such detail. More

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Doug is the BEST I came in today looking to replace my Camry that I lost in Hurricane IRMA. Doug was fast, extremely friendly and was able to negotiate the EXACT payme I came in today looking to replace my Camry that I lost in Hurricane IRMA. Doug was fast, extremely friendly and was able to negotiate the EXACT payment that I needed. I HIGHLY recommend Doug to assist anyone when they are looking for a new or preowned vehicle! More

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Awesome experience all around! My wife and I worked with Sheldon and he was perfect. Very friendly and helpful, we drove off the car lot with a brand new vehicle and my wife is in l My wife and I worked with Sheldon and he was perfect. Very friendly and helpful, we drove off the car lot with a brand new vehicle and my wife is in love. Thank you Sheldon!! More

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I Was Wowed By Beaver Toyots I stooped into Beaver Toyots and met Sheldon Wishnia who was very professional and upon listening to my new car objectives was able to locate and deli I stooped into Beaver Toyots and met Sheldon Wishnia who was very professional and upon listening to my new car objectives was able to locate and deliver the very best value on a brand new 2018 Toyota Avalon!!! I highly recommend Sheldon Wishnia and Beaver Toyota to you!!! More

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UNRESPONSIVE, DECEPTIVE, APATHETIC SALES & FINANCE DEPT The Finance Department quoted loan rates and terms to lock in the sale; however, the contract was not be honored by any financial institution due to t The Finance Department quoted loan rates and terms to lock in the sale; however, the contract was not be honored by any financial institution due to the percentage rate and loan term. The "Finance Leader," Dustin Hughes, notified me 3 weeks after the sale that he was "getting a "hard time about the paperwork." He asked me to go to my credit union for "a couple of signatures" and told me he had already taken care of the paperwork so it shouldn't take long. When I arrived at my credit union, I realized he had done absolutely nothing and they had no knowledge of any paperwork. Dustin Hughes had sent me there to get my own financing. I called him and told him I did not appreciate him lying to me and making me look like a fool at my credit union. A few days later, I spoke to the Finance Director, Donald Cameron, who told me he had no idea where Dustin had gotten the interest rate and term. He seemed very apathetic about Dustin's motives for quoting unrealistic loan rates and terms. Instead, he suggested that I sign another contract through Southeast Toyota at a shorter term and higher interest rate which would result in a payment increase of more than $100 per month, which I refused. I tried to get some assistance from the "Customer Relations Leader," Nancy West, but she appeared to be unwilling to get involved. I arranged my own financing and contacted the salesman, David Kraus, about an amicable resolution. He said he would have one of his superiors call me. No one ever called. On the 48th day after the sale, I received a payment book in the mail. No one had the decency to notify me that the contract had been purchased 16 days earlier. I immediately called David Kraus to find out why no one had had the common courtesy to call me about the contract, and he seemed completely disinterested. When I asked him to have the General Manager, Nick Reuther, call me, his response sounded like it was an iffy proposition. I would definitely not recommend Beaver Toyota to anyone! Once the deal is documented, they are non-responsive and totally self-serving. During the sale, David Kraus promised service before, during, and after the sale. At the first sign of a problem, his whole attitude changed as he distanced himself from the situation. I have purchased 52 vehicles in my lifetime, and I have never experienced this type of deceptive, unethical business practices before. More

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