Nancy Gennarelli

The automated systems make it very difficult to communicate with appropriate staff. I was repeatedly forrewarded to service writer and received recording that the number was not on service. When communicate with appropriate staff. I was repeatedly forrewarded to service writer and received recording that the number was not on service. When sent the link to view progress on the repair of my vehicle, information want updated or in error. More

by HYeomans Verified Customer Verified Customer

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While they are very hospitable, they need more qualified mechanics who can thoroughly follow threw on vehicles upon completion. mechanics who can thoroughly follow threw on vehicles upon completion. More

by MWILLIAMS85243 Verified Customer Verified Customer

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I’m a long time customer. They have never let me down. Excellent and professional! They have never let me down. Excellent and professional! More

by BEVERLYMOODY16 Verified Customer Verified Customer

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Car towed on Wednesday. Tire ordered on Thursday and I picked up car on Friday. Tire ordered on Thursday and I picked up car on Friday. More

by DOROTHY.M.WILSON Verified Customer Verified Customer

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The dealership was nice and clean. My specialist was friendly and informative. I got my vehicle back quickly. My specialist was friendly and informative. I got my vehicle back quickly. More

by DANA.COX13 Verified Customer Verified Customer

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The service team is amazing! Highly recommend bringing your vehicle here for maintenance or repairs Highly recommend bringing your vehicle here for maintenance or repairs More

by Marty Verified Customer Verified Customer

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They Did not fix my problem i brought vehicle in for . They Assumed” what issue was based off a normal routine inspection instead of investigating the issue of concern . They then changed me for what they They Assumed” what issue was based off a normal routine inspection instead of investigating the issue of concern . They then changed me for what they think the issue was , just to get my car back and still have the same issue which lets me know they didn’t even perform anytime of quality check after the service was completed . They also had my car for 6 days after my scheduled appointment before they even got it to the back to get it through service More

by Itsdeja54 Verified Customer Verified Customer

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I booked an appointment in the myGMC app for a recall, arrived and they said they didn't have enough time and rescheduled me. During my rescheduled visit, my tailgate was damaged and they did not inform m arrived and they said they didn't have enough time and rescheduled me. During my rescheduled visit, my tailgate was damaged and they did not inform me. I called a couple days later and I still do not have resolution. More

by tony.ojeda Verified Customer Verified Customer

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Very professional and efficient. Fair prices and communicated every step of the way Highly recommend nancy and this dealership Fair prices and communicated every step of the way Highly recommend nancy and this dealership More

by Un happy customer Verified Customer Verified Customer

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To be fair the work performed result was satisfying. 5 weeks they had my car. Phone coordination, time it took to perform work was poor at best. Yr dealership has a chat person online that obviously is 5 weeks they had my car. Phone coordination, time it took to perform work was poor at best. Yr dealership has a chat person online that obviously is AI person whose responses don't answer yr questions and the phone number she gives you doesn't work. Im sure yr mechanics are certified and perform their jobs efficiently. The support staff needs alot of attention. And for that reason I will not be doing any more business with yr establishment. More

by driveon18 Verified Customer Verified Customer

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