Nairoby Valverde
Nairoby Valverde at Northstar Kia
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Nairoby Valverde

BDC

Northstar Kia

61-07 Northern Blvd
Woodside, NY 11377

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4.4
20 Reviews
4.4

20 Reviews

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20 Reviews of Nairoby Valverde

January 18, 2025

Dealership Rating
Employee Rating

No words can express this rating. A bunch of loan sharks.. it should be illegal how they operate. More

by Gwizzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 19, 2025

Northstar Kia responded

We’re sorry to hear that your experience didn’t meet your expectations. We take all feedback seriously and are always looking for ways to improve. If you would like to discuss your concerns further, please feel free to contact us directly at Bsingh@northstarkiany.com . We want to ensure every customer leaves satisfied and valued. Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

January 10, 2025

Dealership Rating
Employee Rating

Charlie was very helpful throughout the entire purchase, very informative and helped me get the car I wanted. This is my very first car purchase and he was patient and answered all my questions and concerns More

by Stephanie munoz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 11, 2025

Northstar Kia responded

Thank you for sharing your experience with us! We're so glad to hear that Charlie made your first car purchase a smooth and positive one. We appreciate his dedication to answering all your questions and making sure you were comfortable throughout the process. We're thrilled that you're happy with your new car, and we look forward to assisting you again in the future. Thanks for recommending us, and congratulations on your purchase! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

Jan 14, 2025

Northstar Kia responded

Hi Stephanie, Please email me at Bsingh@northstarkiany.com

Jan 11, 2025

Stephanie munoz responded

Hi, I received a very unprofessional phone call from Charlie just now, stating that my review was not written “properly” and that it could have gotten him fired, he had asked me to come in all week so he can fill up My tank and to go over a few things, I was already on my way to the appointment he had set up with me and then he called me to tell me what I stated above when I had given him 5 stars and gave him a great review. He then proceeded to tell me there’s no need for me to come in, which is extremely unprofessional since he’s been calling me all week to make sure I make an appointment to come in. I’m not trying to get anyone fired or in trouble considering he was very helpful throughout my experience of purchasing the car. I just don’t think what he did was correct. Thank you

Jan 12, 2025

Northstar Kia responded

Thank you for letting me know. I will look in this.

Jan 12, 2025

Northstar Kia responded

Thank you for your feedback, and we sincerely apologize for the way you were treated during this follow-up call. We truly value your feedback and the 5-star review you left for Charlie. It’s important to us that all customers feel comfortable and respected throughout their entire experience, and we are sorry for any confusion or discomfort caused. We will certainly address this internally to ensure this type of situation doesn’t happen again. If you would like to discuss this further, please feel free to reach out. Thank you again for bringing this to our attention.

Jan 12, 2025

Stephanie munoz responded

Hi, honestly, i do not know what happened, He called me multiple times this morning and throughout the week, which i appreciated, and when i returned the phone call today as i was driving to you guys, im not sure if he was upset, but he stated that he scored less than 1000 on the review i gave and anything less can cause him to get suspended from his job, I was not sure if i made a mistake on the review because I was very happy with the service he provided and im not trying to get anyone fired, I was already 10 mins away from the dealership when he called me and told me all of that and then told me that I dont need to come in anymore, that all further questions could be answered via text or the phone, I am not sure what was so important that he was calling me all week to come in, the one day im off from work, i agree to come in just for him to tell me not too last minute. that was unprofessional and uncalled for, Im suppose to come in for a service check i think in 3 months for an oil change thats required since the car is new, this is what he told me when i purchased the car, I would just rather work with someone else moving foreword if i have questions regarding the vehicle or any maintenance that needs to be done. and Im sorry if anything i said in my review caused his job to be jeopardize, i never gave him a bad review. thank you

December 07, 2024

Dealership Rating
Employee Rating

Car Service was exceptional. The staffing is great. They’re very friendly and welcoming. The waiting area set up really nice they have food and beverages for their clients . More

by brigitterugel56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Curry, Syed Rizvi

Dec 08, 2024

Northstar Kia responded

Hi, Thank you for your wonderful feedback! We're thrilled to hear that you had an exceptional service experience and felt welcomed by our friendly staff. We're glad you enjoyed the waiting area and amenities as well. We truly appreciate your kind words and look forward to serving you again in the future!

October 19, 2024

Dealership Rating
Employee Rating

I do not advise getting any care packages from them. You’ll have such a hard time getting to use the service. They’ll just recommend you go somewhere else. Let’s not talk about changing rotors would cos More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 18, 2024

Dealership Rating
Employee Rating

The minute I walked in I knew I was in good hands. Customer service members were helpful and made sure to provide an excellent service. More

by SANTI_101096
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

October 04, 2024

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Employee Rating

I had to take my car in three times to have the problem identified and fixed. More

by CHRISW17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Moon Lee

Oct 04, 2024

Northstar Kia responded

I'm really sorry to hear that you had to make multiple trips to address your car's issue. That can be incredibly frustrating. Your experience is important to us, and I appreciate you bringing this to our attention. If you'd like to discuss this further or need assistance, you can contact the service manager directly at egil@northstarkiany.com. We want to ensure your concerns are addressed.

September 22, 2024

Dealership Rating
Employee Rating

Very clean and supplying coffee is a plus. Folks were nice and efficient. Highly recommended for others More

by ECRUZ1156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 18, 2024

Dealership Rating
Employee Rating

Fantastic and honest service every time I bring my car in. Never had any issues with feeling like I’m being over charged. More

by ESOKAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bibi Singh

September 08, 2024

Dealership Rating
Employee Rating

Totally unprofessional! Beware Found vehicle online, called and talked to sales. Would not do deal electronically (we were gonna pay to have it shipped). Required to go More

by bobbijomoyer
Sales Price Transparency
Purchase Time
Recommend Dealer
No

September 06, 2024

Dealership Rating
Employee Rating

North kia service center is very kind and on time service. It is good to come from even Bayside. More

by Mk
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bibi Singh

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