Naimul "Que" Sadeque | Page 4

Certified Benz & Beemer responded

Dear destinee: We strive to provide each of our customers with outstanding service and are glad that you appreciated that from Que and the CBB team. We love your 10/10 rating and are glad that you chose CBB for your Mercedes-Benz. Please let us know when we can ever assist you again in the future.

Certified Benz & Beemer responded

Dear Dcrmccombied: After I read your review, I discussed it with your sales representative, Que, to get more info on this, I then telephoned you and I had a chance to address your concerns. I mentioned that there was no “bait and switch” as Que did share with you that our CBB Advantage program was fully disclosed in the vehicle’s advertisement on our website and on Car Gurus which was the lead that you looked at. We also advertise that we are a one price store by putting our best price right upfront which the large majority of our customers love. Our market-based pricing eliminates the adversarial aspect of back-and-forth negotiation that most customers dislike. I understand that you were faced with having to purchase a vehicle under unfortunate circumstances and you wanted to get a vehicle quickly. We were able to assist you in that regard. However, just because we offered you the same price on the vehicle that what we would have sold to someone else, I respectfully do not believe that should be a reason to post a negative review against our dealership. Nevertheless, we do appreciate your business and the happy picture of you with your new BMW. I welcome the opportunity to personally meet with you and address any other concerns that you may have from your purchase. Sincerely, Josh Bleckler, General Manager

Certified Benz & Beemer responded

Dear kdelcurto: Thanks so much for your 5 Star review! We cannot be happier that you love your BMW and would recommend CBB to others. Your support as well as your recommendation are greatly appreciated. Please let us know when we can have the pleasure of working with you again.

Certified Benz & Beemer responded

Dear Arthur.w.sherman: Nice photo! We are glad that Que helped you have an excellent experience with your BMW purchase. Your kind words and support are greatly appreciated. We look forward to the pleasure of assisting you again in the future.

Certified Benz & Beemer responded

Dear ajwcfp: Our mission is to provide each of our customers with the best car buying experience that they have ever had so it means so much to hear that Que and the CBB team helped to achieve that in your case. Thanks so much for your high praise and support. We look forward to the pleasure of working with you again in the future.

Certified Benz & Beemer responded

Dear Soozer: Kudos to you too for sharing in detail how Que helped make your BMW purchase such a fun experience! Your very kind words and support mean so much. We also appreciate you recommending Que and CBB to others. Please let us know when we can ever have the pleasure of assisting you again.

Certified Benz & Beemer responded

Dear Car Enthusiast: Thanks so much for giving CBB the opportunity to earn your business. We are glad that Que was friendly and helpful but are sorry to hear that you felt that Mark and James were dismissive during the sales process. We do appreciate your feedback as it is helpful to us in finding out where some of our weaknesses are and will use it to improve our level of customer service. I have confirmed that your trade-in has been paid off. Please feel free to contact me anytime should you need anything in the future. Sincerely, Josh Bleckler, General Manager

Certified Benz & Beemer responded

Dear Remy: Thanks for sharing that Que helped you have an awesome car buying experience. It is not unusual for customers to come in and cross-shop different high-brands and end up with a different vehicle than they originally thought. We are grateful for your business and look forward to being there for you in the future.

Certified Benz & Beemer responded

Dear Abdul: On behalf of Que, Jamie and CBB, you are very welcome and thanks for your support. We really appreciate you taking the time to share your positive feedback with us. It's great to hear that they helped you get your dream car too. Please let us know when we can have the pleasure of working with you again.

Certified Benz & Beemer responded

Dear johnnyyoung2as: We could not be happier that Que and the CBB team were so friendly and helpful with your BMW purchase. Thanks so much for your support as well as your recommendation of CBB to others. We look forward to the pleasure of serving you again in the future.