NELSON CONTRERAS
NELSON CONTRERAS at Easterns Automotive Group of Frederick
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NELSON CONTRERAS

Customer Advisor & Product Specialist

Easterns Automotive Group of Frederick

100 Baughmans Ln
Frederick, MD 21702

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4.6
23 Reviews
4.6

23 Reviews

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23 Reviews of NELSON CONTRERAS

October 31, 2024

Dealership Rating
Employee Rating

Fue una oportunidad muy informativa e interesante trabajar con Nelson Contreras el proceso fue rápido y eficiente. Fue una experiencia encantadora trabajar con el, se lo recomiendo. More

by Gertrudis
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

September 13, 2024

Dealership Rating
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Nelson was great. He made the whole process Smooth and easy. Thank you for all the help! More

by Francisricca63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Middledorf

September 07, 2024

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Employee Rating

Kind & accommodating! Nelson was amazing to work with & made the process of purchasing a vehicle extremely simple. I would absolutely come again. More

by Shawnabrosenne
Sales Price Transparency
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Recommend Dealer
Yes

August 29, 2024

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They were patient and helped me find a car within my budget. That is all. More

by andrea.ey76
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Middledorf

August 12, 2024

Dealership Rating
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Great dealership with a knowledge floor sales team. I was personally helped by Mr. Nelson Contreras. Not only did he answer all my questions but he also provided me valuable information for things I di More

by kjeffersw
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: KENNY BOOTH

July 04, 2024

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Employee Rating

Worst customer experience I have ever received, they lie just to get you in there. Once you get in there all they do is give you a run around and try to compensate with their customers by pushing them out t More

by Dylanmcneill450
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: Bikramjit Dhillon , KENNY BOOTH

Jul 10, 2024

Easterns Automotive Group of Frederick responded

We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

July 04, 2024

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Employee Rating

The process from start to finish was a nightmare. None the less, there was no finish because the appointment never existed. The car never existed. “Your job is your credit”? Not at all. My husband an More

by harleyrm327
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bikramjit Dhillon , KENNY BOOTH

Jul 10, 2024

Easterns Automotive Group of Frederick responded

We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

June 13, 2024

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Employee Rating

Pleasant atmosphere with the best customer service ever experienced with any previous car dealerships given the notorious hassling and pressure from salespeople. More

by Kwillie917
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lamont Lewis , Manager, pick up driver and Mr Banh

Jul 10, 2024

Easterns Automotive Group of Frederick responded

Welcome to the Easterns family! We're so glad to have you on board with us. Please recommend us to your family and friends.

May 31, 2024

Dealership Rating
Employee Rating

Nelson was really awesome. Help me get the car I needed And super knowledgeable thank you again More

by Solrac2584
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 12, 2024

Easterns Automotive Group of Frederick responded

Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!

May 29, 2024

Dealership Rating
Employee Rating

Excellent customer service, I was met with kindness and treated with respect and genuine courtesy. More

by Pspopdan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 12, 2024

Easterns Automotive Group of Frederick responded

Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!

1

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