Myron Taylor

I’ve purchased eight vehicles from Springfield Hyundai over the course of 15 years, but after my recent experience with AJ Henry, this will be my last purchase here. When I asked to speak to his manager, over the course of 15 years, but after my recent experience with AJ Henry, this will be my last purchase here. When I asked to speak to his manager, AJ falsely claimed to be the manager. He was rude, dismissive, and extremely condescending, cutting me off and talking over me the entire time. When I questioned a $220 "release fee," he said, “We don’t come to work for free.” He was clearly upset that I decided to have my car towed elsewhere for service rather than pay the outrageous, price-gouging prices at this dealership. The conversation became heated, and he hung up on me, leaving me to call back and make the payment with someone else. It’s no surprise that their reviews continue to decline with customer service like this. The building may have been remodeled, but it’s clear the service advisors, especially Aubrey Henry, need an overhaul too. More

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horrible customer service , had a huge issue and they chose to give me the run around and not address the problem chose to give me the run around and not address the problem More

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Gene is a great friend and salesman! He helped me out every step of the way, from test rides, to packages and securing financing. I highly recommend this guy He helped me out every step of the way, from test rides, to packages and securing financing. I highly recommend this guy More

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Jack the finance manager and his team and Myron from the Sales Department were professional, friendly, and worked with me to get the best vehicle to fit my needs. Sales Department were professional, friendly, and worked with me to get the best vehicle to fit my needs. More

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Hard to figure out where to start with this guy, but, I'll go with the following. An organization and its people are a reflection of its leader. When one deals with sales or service staff at Springfield I'll go with the following. An organization and its people are a reflection of its leader. When one deals with sales or service staff at Springfield Hyundai, one has to lower expectations significantly. We've purchased and serviced a car with them. This summer, we (regrettably) referred two neighbors to them who were ready to purchase Hyundais from Springfield, but, ended up purchasing from Fred Beans (they reportedly had a great experience there). Chris condones condescending and arrogant behavior from his staff and it's no wonder because he embodies those characteristics. Another reviewer mentioned "old school arrogance of car sales" and that's exactly what you'll find with Chris Bernicker and his team at Springfield Hyundai. More

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He was a great help. I was very nervous changing the car over from lease to sales.?He made it seem almost effortless. Thank you for doing such a wonderful job. I will be back. over from lease to sales.?He made it seem almost effortless. Thank you for doing such a wonderful job. I will be back. More

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never heard back from the dealership i called several times to get in touch with Rosa to inquire about a car. I was promised a call back but never heard back from anyone. Gave them multip i called several times to get in touch with Rosa to inquire about a car. I was promised a call back but never heard back from anyone. Gave them multiple chances to make it right but unfortunately they didn't do anything to make it right. would not recommend this dealership to anyone. More

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Excellent sales and service Myron is the best. He made purchasing my new Sonata virtually painless. I had an issue with my car just after I bought it and he got the issue resolve Myron is the best. He made purchasing my new Sonata virtually painless. I had an issue with my car just after I bought it and he got the issue resolved as quickly as possible. He’s great at getting things done and will follow up with you to make sure everything is going well. If you need to purchase a vehicle go see Myron!! More

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Ecstatic!!!!! Excellent customer service from Myron, Dave Morrison, and Gary! Myron and Dave was upfront from the beginning and took their time to make sure my Excellent customer service from Myron, Dave Morrison, and Gary! Myron and Dave was upfront from the beginning and took their time to make sure my husband and I received an amazing deal on our new Sonata! Car buying can be such a hassle but there aren’t enough amazing things that I can say about Myron and Dave. They should definitely be viewed as valuable members of your team! Myron’s product knowledge was extensive and he was down to earth and made us feel like it was worth our time and money. I will definitely be coming back and already told my friends to go right to them! Gary has such a fun personality and made our paperwork easy, simple, and clear. Thank you guys for an amazing experience!!!! More

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Painless leasing I had an excellent experience with my sale person, Myron Taylor. He followed up as we proceeded through the sale experience as I had been to the deale I had an excellent experience with my sale person, Myron Taylor. He followed up as we proceeded through the sale experience as I had been to the dealership earlier, hesitated, and then came back. He persisted without nagging, which I appreciate. My only disappointment was with a corporate (not dealership) policy of an additional fee at lease end if I decide not to lease again. More

by kevinquinnsr Verified Customer Verified Customer

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