My Phan

I'm pleased with service received and I would come back to Sudbury when necessary. to Sudbury when necessary. More

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My service rep Breanna had me wait 2 hrs and 20 minutes to have the battery in my remote control changed. Then for the next week and a half, she kept making promises to get back to me by a certain time-she to have the battery in my remote control changed. Then for the next week and a half, she kept making promises to get back to me by a certain time-she never did. Luckily My Phan spotted me looking unhappy and asked if she could help. She turned everything around. Solved my problem and saved me money. Thank you My! More

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The entire service experience was first rate. My was an excellent, personable, thorough service advisor. My was an excellent, personable, thorough service advisor. More

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My service advisor, Ma Phan in Sudbury, is outstanding. Listened to what I was saying and went above and beyond. As she said, Herb Chambers may not be here, but I represent him and want to give the best Listened to what I was saying and went above and beyond. As she said, Herb Chambers may not be here, but I represent him and want to give the best for our customers. She met that goal and then some. The service foreman, Steve, listened to me and was helpful. As a female there is a tendency for service guys to speak down, I have never had that experience at the Sudbury BMW dealership. More

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Excellent customer oriented service. The service representative, whose first name is My, was not only very knowledgable but a true pleasure to work with. She could not have exuded more The service representative, whose first name is My, was not only very knowledgable but a true pleasure to work with. She could not have exuded more enthusiasm and kindness for her work and towards me respectively. Thank you! More

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Clean waiting area. Staff professional and courteous. Helpful with loaner vehicle. Happy to use coupon applied to cost. Staff professional and courteous. Helpful with loaner vehicle. Happy to use coupon applied to cost. More

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Great and efficient service! It was done quickly and the car was left impecable. The appointment was quick to make and the schedule was flexible. Our experience in all has been 5 It was done quickly and the car was left impecable. The appointment was quick to make and the schedule was flexible. Our experience in all has been 5 stars! More

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