My Phan

4 new tires and alignment . .. all done properly and efficiently. Service / cust rep: My Phan is a credit to Herb Chambers!!! She did an outstanding job and easy to interact wit .. all done properly and efficiently. Service / cust rep: My Phan is a credit to Herb Chambers!!! She did an outstanding job and easy to interact with. More

Report | Print

Very hard get in touch with someone there been calling for two weeks now haven't been able talk anyone and haven't given me any call backs when had dropped car off they wouldn't give me call they only di for two weeks now haven't been able talk anyone and haven't given me any call backs when had dropped car off they wouldn't give me call they only did by text messages updates and when asked call not text they text anyways More

Report | Print

Good service associate and good service. I will be happy to come back next time I will be happy to come back next time More

Report | Print

Service was excellent, My was outstanding and was beyond helpful!! Couldn’t have asked for a better experience. helpful!! Couldn’t have asked for a better experience. More

Report | Print

I'm pleased with service received and I would come back to Sudbury when necessary. to Sudbury when necessary. More

Report | Print

My service rep Breanna had me wait 2 hrs and 20 minutes to have the battery in my remote control changed. Then for the next week and a half, she kept making promises to get back to me by a certain time-she to have the battery in my remote control changed. Then for the next week and a half, she kept making promises to get back to me by a certain time-she never did. Luckily My Phan spotted me looking unhappy and asked if she could help. She turned everything around. Solved my problem and saved me money. Thank you My! More

Report | Print

The entire service experience was first rate. My was an excellent, personable, thorough service advisor. My was an excellent, personable, thorough service advisor. More

Report | Print

My service advisor, Ma Phan in Sudbury, is outstanding. Listened to what I was saying and went above and beyond. As she said, Herb Chambers may not be here, but I represent him and want to give the best Listened to what I was saying and went above and beyond. As she said, Herb Chambers may not be here, but I represent him and want to give the best for our customers. She met that goal and then some. The service foreman, Steve, listened to me and was helpful. As a female there is a tendency for service guys to speak down, I have never had that experience at the Sudbury BMW dealership. More

Report | Print

Excellent customer oriented service. The service representative, whose first name is My, was not only very knowledgable but a true pleasure to work with. She could not have exuded more The service representative, whose first name is My, was not only very knowledgable but a true pleasure to work with. She could not have exuded more enthusiasm and kindness for her work and towards me respectively. Thank you! More

Report | Print

Clean waiting area. Staff professional and courteous. Helpful with loaner vehicle. Happy to use coupon applied to cost. Staff professional and courteous. Helpful with loaner vehicle. Happy to use coupon applied to cost. More

Report | Print