Mustafa Alsamraie
Mustafa Alsamraie at A-1 Toyota

Mustafa Alsamraie

Accessory Sales

A-1 Toyota

50 Amity Road
New Haven, CT 06515

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101 Reviews
not yet
rated

101 Reviews

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Dealership Experience

10 yrs, 3 mos

101 Reviews of Mustafa Alsamraie

February 01, 2024

Dealership Rating
Employee Rating

A great establishment and very friendly staff. My third car from them and it’s always a pleasure to be there. Abdul, Yahia, Hatim, Mostafa, Gary and Eddie are very professional and they always mak More

by Youness
Recommend Dealer
Yes

Other Employees Tagged: Gary Dos Reis, Eddie Oliveras, Hatim Yousef , Abdul Fakih

Feb 01, 2024

A-1 Toyota responded

We appreciate your loyalty and are delighted to hear about your positive experiences with our establishment and staff. It's great to know that Abdul, Yahia, Hatim, Mostafa, Gary, and Eddie have consistently provided you with professional and hassle-free experiences. Thank you for referring friends to A1 Toyota, and we're thrilled that they've also had positive experiences. If there's anything else we can do for you or if you have any further feedback, please feel free to let us know. We look forward to serving you again in the future!

April 22, 2023

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Employee Rating

We had a great experience at A-1 Toyota. They delivered on all their promises and were honest, professional, personable and helpful. More

by lindaacevedo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Dos Reis, Eddie Oliveras , Kelvin

Apr 24, 2023

A-1 Toyota responded

A-1 Toyota thanks you for the excellent review and the time you took to let us know how we are doing. Please let us know if there is anything else we can do for you.

November 09, 2022

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Employee Rating

Quincy was very helpful during the whole process. I’m very happy with my new Tacoma. I’d recommend Quincy and A1 Toyota to anyone looking to get a Toyota. The whole process was smooth and fast. More

by John Fulton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quincy Smith

Nov 10, 2022

A-1 Toyota responded

John - What an amazing review. We appreciate the time you took to recommend A-1 and Quincy. Welcome to the A-1 family and enjoy your new Tacoma!

August 31, 2022

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Employee Rating

I do not recommend this place. They are far from professional. I ordered a car from Dealer in June. On August 3rd, Salesperson Lina called me on the company phone and said that More

by Emre cifci
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 28, 2022

A-1 Toyota responded

Emre - we called you when your car came in and went over accessories with you, you said you wanted a remote start and tinted windows. We proceeded to install the remote start and then you called in after it was installed to cancel your accessories. We informed you the remote start was installed already and that we were able to cancel the tints before they were installed. Knowing this, you showed up from out of state to pick up the vehicle, then proceeded to try to negotiate with me to get the remote start for a discounted price or have it taken out. I respectively explained to you, with no hard feelings, that we are not a negotiating dealer and offered to give you your deposit back or put your name back on the list without charging you for the remote start. You decided to take the vehicle with the remote start in it. A few days later you called and emailed in and spoke to multiple people claiming that the remote start is not working properly and were told by every person including myself (via email) that the next step is to have the vehicle looked at by our certified technicians, and you have refused. Now you have just continued to call over and over and email over and over asking the same question that we have already told you the next step for, but you refuse to accept the response. I have never been rude or disrespectful to you, I have simply gone over procedures and processes with you, that you refuse to follow. You just keep demanding a refund or for us to just send you a remote start, without letting us actually look to see if there is a problem from what you claim. Gary dos Reis, General Sales Manager, A1 Toyota

July 20, 2022

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Employee Rating

Kyle suck, he dodges our calls and doesn't communicate very well. We were scheduled for a visit and no one knew, and Kyle wasn't there. We noticed it's a pattern of Kyle. The car we bought, we knew nothin More

by Ian R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 20, 2022

A-1 Toyota responded

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June 16, 2022

Dealership Rating
Employee Rating

I hadn’t had a Toyota in years. I had switched over to Honda vehicles but wanted my Toyota Rav-4 back. I recently purchased a 2022 Rav-4 from this dealer. Our sales person Quincy Sm More

by Milahdibenedetto16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Quincy Smith, Eddie Oliveras

Jun 22, 2022

A-1 Toyota responded

Thank you for taking the time to rate A-1 Toyota 5-stars! We appreciate the review and look forward to working with you again in the future.

November 10, 2021

Dealership Rating
Employee Rating

From my first touch encounter I would describe the experience as attentive, responsive, professional and communicative especially with the supply chain issues being experienced nationally. The deliver More

by dave136
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 11, 2021

A-1 Toyota responded

Thank you so much for taking the time to rate and review A-1 Toyota. We appreciate it and hope you enjoy your new Toyota Highlander!

June 02, 2021

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Employee Rating

I just purchased my fourth Tacoma from A-1 and Quincy Smith. He did a great job with finding the exact truck I wanted including the specific color and options. This was more challenging than normal becau More

by TRB
Recommend Dealer
Yes

Other Employees Tagged: Quincy Smith, Mike Querfeld

Jun 03, 2021

A-1 Toyota responded

Thank you so much for your kind words! We appreciate it and hope you enjoy your Tacoma and look forward to working with you again when it's time for your 5th!

March 15, 2021

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Employee Rating

love buying cars here! I always but brand new with A1! Never disappoints ! I only buy with Dado. Best salesman I know. Thank you so much! More

by Offx3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 17, 2021

A-1 Toyota responded

Thank you for your kind words! We appreciate it and look forward to working with you again in the future!

January 24, 2021

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Employee Rating

I just purchase my fourth Toyota. The all new Venza boy am I so happy, Hatim one of the Mangers made it happen I Thank You! Jose, Amjad and Dado thank you for being very knowledgeable and seeing me through More

by jpittman
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 25, 2021

A-1 Toyota responded

Thank you so much for your kind words. We appreciate the recommendation and hope you enjoy your new Venza.

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