Muki Masic

Awesome service! It was quick and they came to me! 10 out of 10 would recommend It was quick and they came to me! 10 out of 10 would recommend More

by slewis17 Verified Customer Verified Customer

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My actual purchasing experience was a let down. The sales person I initially worked with, and did a really great job fulfilling my wishes, was unavoidably out. His assigned back-up, who also bee The sales person I initially worked with, and did a really great job fulfilling my wishes, was unavoidably out. His assigned back-up, who also been doing a great job, who I spoke with on delivery day and let him know approximately what time I would be arriving to pick up my vehicle, was gone for the day, or at least inexplicably out, when I arrived. When I walked in the door it was not clear that anyone even knew I was expected. It sure seemed like they were surprised that I showed up. Here I was spending $60+ thousand with them, and their reaction on my walking in was "meh" at best. The receptionist was clearly bored out of her mind and based on her greeting had zero sense regarding the fact that this was a MAJOR purchase, and not shopping at a run down chain store. And then, after their surprise abated, there was no "thanks for coming in, you must be very excited", or "sorry your sales person is unexpectedly out, but we are glad to see you and before he left he made sure we are all ready to make this the perfect experience." The sales manager was nice but did absolutely nothing to personally mitigate the situation. After immediately passing me off he was just gone. The salesman he plugged in to keep things rolling and to go over the features of the vehicle seemed more interested in being somewhere else; at one point answering a question by advising I could learn what I needed on YouTube. There was just no sense of excitement, urgency, or perceived gratitude from anyone. I was in the building at least twenty minutes before we even went out to look at the vehicle, which had been custom ordered. Seems like that should have been #1 on the to-do list. It was sit here, we'll take your money, here is your vehicle, so long. The one guy who did his job fairly well was the finance person. He at least seemed to care. Everything up to the actual purchase experience had been great. I was excited about buying a new custom built vehicle. It was great, right up to the point where I walked in the door ready to see my new vehicle and write the check. It was a very odd experience and has really rattled my trust of this dealership. More

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Very little hassel or pain. The team was easy to work with and very attentive service. The team was easy to work with and very attentive service. More

by BUCK.FIFE Verified Customer Verified Customer

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Everyone was great. Friendly and helpful. I would definitely recommend them. We got a good deal and a great car. I have to used to all the bells and whistles. Kind of ov Friendly and helpful. I would definitely recommend them. We got a good deal and a great car. I have to used to all the bells and whistles. Kind of overwhelming but I love it. Thanks all of you who helped us out. More

by MARYLOUTITTENSOR Verified Customer Verified Customer

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Sara makes the experience for me. She makes me feel important and understands as if it was her vehicle getting serviced. On setting up the appointment she validates the issue, checks She makes me feel important and understands as if it was her vehicle getting serviced. On setting up the appointment she validates the issue, checks for recalls and sets a clear expectation for delivery and holds the technician accountable. That will put you at rest. Thanks Lithia for hiring people that have the customer’s needs in mind. Morgan Patteson Boise, Idaho More

by Morgan Patteson Verified Customer Verified Customer

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Very friendly and easy to work with. Had the car I was looking for and worked with me for the best price! Enjoyed working with Mookie! Had the car I was looking for and worked with me for the best price! Enjoyed working with Mookie! More

by GRANNYB.62 Verified Customer Verified Customer

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So helpful and very attentive to all my questions. Thanks for doing such a great job. I’ll definitely keep you in mind for my next car. Thanks for doing such a great job. I’ll definitely keep you in mind for my next car. More

by RIVERCITYFLETCH Verified Customer Verified Customer

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Chance was friendly, attentive, and genuinely interested in helping me find the perfect vehicle. He took the time to understand my needs and preferences, offering insightful recommendations without any pres in helping me find the perfect vehicle. He took the time to understand my needs and preferences, offering insightful recommendations without any pressure. More

by CHITATEL Verified Customer Verified Customer

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Very easy and fast they where great to work with and I will recommend them to everyone will recommend them to everyone More

by TOMNKRISTY5 Verified Customer Verified Customer

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